let me tell you guys a story of how i lost 500 dollars on a piece of ****......... so about two and a half weeks ago, i ordered a fourth gen spoiler for my 87 t/a...i got it in about a week, i opened up the box and to my amazement, it had scratches all over the wing down to the fiberglass from the staples and whoever boxed it up, got a little staple happy, i wound up getting a staple right through the back of the spoiler....i thought that was the big thing to get angry about, but when i went to mount it, i noticed that half of the hardware that was described in the instructions was missing, i was quite angry but pressed on with mounting it....the holes came out a bit off so today i went to adjust it by filing the holes. well when taking off the spoiler one of the screws snapped off in the nut that was glassed into the spoiler...i was in the middle of drilling out the nut to re-tap threads in when the nut and half of the bolt just disappeared into the spoiler, thats right, the nut just fell out... i paid: 350 for the spoiler 15 for the handling +130 for the shipping and got.... 495 for a shitty spoiler that should have never had one problem with it for $500....im pretty pissed and i'll be suprised if i ever shop hawks ever again...i just wanted to tell you all of my story. -brian

Did you even try to contact them?

and have you even tried contacting hawks............?

First off if you ever have a problem with a product that arrives ALWAYS call the company first...now its too late, you've tried to fix the problem yourself made it worse and now its junk. Even at this point if you contacted hawks about your situation id still think you would be out $495 because most places wont just take it back and take your word for it.

Please tell you me you contacted Hawks after the spoiler first arrived.....

Did you even contact Hawk's, before posting? To see what kind of resolution they'd offer? Damages are a bad thing, but what sets company's apart, has a LOT to do with how they treat an unhappy customer.

The staples sound more like the shipping company added them, for some reason. I dunno. Just a thought, on them.

Similar thing happened with my order Brian. Ram Air One hood arrived chipped in certain areas, and the secure packaging was anything but. Not even sure if it comes directly from Hawks or not, but I didn't contact them immediately after, and just fixed it myself. Supposed to be ordering a notchback very soon from them, but now I can't help hesitating though....

I would hope one or both of you would contact Hawks in regards to the shipping/packaging issues.

If it didnt come directly from them, they might not even be aware of the situation.

The suppliers may not even be using the proper packaging in the first place according to their vending deal with Hawks.(it does happen)

Hawks has proven to be straight up and I wouldnt hesitate to use them for something I would not be able to secure elsewhere. They have fixed many people issues when they came up.

Course it was people who contacted them also :-)

later
Jeremy

I have never bought anything from Hawks, so I cant talk about their products, but......... I have visited their website and put stuff in the "cart" many times and then bailed. Why? Because there is no place that lets you know what shipping is. LAME! This is 2007 guys! Shipping should be easily calculated and crystal clear and accurate. Until they can offer something so simple as a shipping cost up front I will not be buying from them. It is common business sense. If the transaction is a pain because I have to call for shipping or jump through hoops, there are many more places to shop that are user friendly. Hawks is not. Get your stuff together Hawks. I know I am not the only one who feels this way.

i agree there, knowing what shipping will cost up front helps alot for getting my business. worse place for shipping cost fraud is ebay

I agree it kinda bothers me that you cant see a shipping quote in my cart but jump through hoops??? Come on now, a simple email or a call in minutes can get you a quote...thats not jumping through hoops.

Their prices have gone up thats about the only thing that could really bother me, but im smart and i check around everywhere possible then ill make my decision who im ordering from. Ive had nothing but good transactions with Hawks and i will continue to make purchases from them when need be.

shipping quotes arent a big think to get mad about. hell i live about 1500 miles away from them and it doesnt cost that much. when i got my ra1 hood it was $100 and some change, and it arrived early so why complain. also just call if you want the quote, it took about a minute for them to get mine. and on the wing you never should have tried to fix it yourself, its considered misuse, but hawks may overlook that i dont do that with the furniture i sell.

Shipping cost is actually pretty difficult to figure out when you're ordering multiple items. If they're charging actual shipping, then the final weight and package size isn't known until everything's packed and ready to send out the door. Some companies will charge a fixed shipping fee per item that they can tell you up front, but then you're not getting the lowest shipping price possible.

well for the shipping, i actually ordered a new front bumper from a company in california, it was here a day late but for a whole bumper cover it was only 53 dollars to ship as opposed to 130 from south carolina, keep in mind that i live in NJ...but about your questions about if i contacted hawks, no i didnt because they have shut down for this week in regards to fourth of july, i dont have the patience to just sit and wait for someone's vacation to be over with in order to get my stuff fixed/replaced so i bondo'ed all the scratches and the staple hole and i'm glassing in a new nut in the spoiler...hope my job actually lasts more than a week lol.

Im sorry to hear that you had a bad experience and I understand that you are pinched on time and that the holiday week screwed you, but you need to talk to Hawks before coming on here and completely badmouthing a good company before trying to allow them to fix your problem. Hawks is a well respected company on this board.

I have ordered numerous things form them, all the way from an ignition module to an engine/tranny/rear combo. They are good people to work with and I will continue to purchase from them. I did have a small mix-up with an order once. That stuff happens. Not a problem because I called them and let them know and they were more than happy to make the problem right and made sure that I was satisfied.

They are good people, give them a chance to help you before blaming them for something that might net even be their fault.

Im not mad, manifoldsrme is.

I got a SS hood from hawks and had it shipped to australia and it was just in a cardboard box with some bubble wrap around it,but got here with no damage
luckily,as it would have been a major pain to return from here for a claim.So although i thought it could have been packed a bit better,otherwise it was a smooth transaction.

Alicat.

Well, that's your own impatience that's at fault then, don't come here badmouthing a good company before contacting them about resolving the issue.

Well said, I agree 100%.

I am not mad, I have never bought a product from Hawks and I wont bad mouth their products. I am just saying I find it frustrating to find something I want and not be able to finalize the purchase without a phone call or email. I can get on Summit Racing right now, find what I want and in 2 minutes be done. Again, I am not mad and do not want to turn this thread in to a Hawks bashing as they do not deserve that. I was just pointing out their website could be a whole lot more "user friendly". What is the point to having a cart to put items in if you cant finalize the transaction because you dont have a final total? Shipping calculator programs are readily available and easy to implement.

i'm not trying to put down hawks, i have dealt with them once before this and i had no problems, i am saying that the way that this item was shipped could have been better. i also agree, this problem is from my own impatience, what i am trying to say is that i wish that hawks would have taken care of this spoiler a bit better, i would not like to special order a car from a dealership and have delivered there with dents in the doors and scratches on it and them say "alright, that'll be full price!" what i am saying is that i am frustrated that i paid 500 dollars (1/3 of what i paid for my car) and get something that looked like no one cared about when shipping. i paid real good money for this and i feel as though it was not only over priced, but that it was damaged as well and that if i order anything fragile from them again, i will have to second guess it. as anyone can imagine that i'd be angry when this piece, which costs so much, shows up to my house with staples in it and scratches all over and doesnt have the correct hardware and then begins to fall apart, i am sorry to everyone, who likes hawks and doesnt, that it soudns like i'm trying to bash them, i am not, i am trying to tell you of what i am frustrated about....venting if you will. i'm sorry to have taken up your time guys

To continue your analogy- if you got a car from a dealership and it was dented would you drive home and cry on a message board or would you talk to the dealership and give them a chance to make things right?

I had heard good things concerning Hawk's, but......

I emailed them early last week looking for a couple misc 4th gen interior pieces (97-02 Convertible seat belt guides in Graphite)
I haven't been able to find anywhere and still to this day have not heard a thing from them.

I am sorry , but a week and a half is unacceptable in getting back to a customer. I work in the automotive aftermarket retail, and we would NEVER make a customer wait over a week to get back to them with a parts inquiry.

They lost my business.

I can understand your upset however, still you should have contacted them first. If you had this conversation may have been different. Things being shipped get damaged thats just the way it is the shipping companies dont care, even if they say they do, the ones that actually do the handling dont care though. I would have inspected it right then and there before that truck left, and then if it was damaged you could have filed a claim and got some of your $$$$ back from the frt company.

www.moderndaymuscle.com
i have ordered interior plastics from them before, as well as some other odds and ends. very pleased with order.


in fact, i think they have exactly the part you are looking for, and in graphite grey no less. http://www.moderndaymuscle.com/inc/sdetail/472

I agree. I emailed last week about a spoiler and some general questions on 6/29 and STILL have no received a return email from them 7/6. Maybe they're closed for holiday reasons, but the 29th was definitely before the holiday week. They're really dropping the ball.

ok think about how many other people might have sent them messages or emails concernin questions or anything in the nature of customer services. it was posted they were gonna be closed i believe for a week, they just got back and there services are world wide. your not the only person in the world that has sent an email or left a voice message. i have spoke with hawks before plenty of times and soon in the process of doin lots of business with them. one of my first purchases is goin to be the t56 swap for my camaro and thats just the start. by the time im finished i might be payin nearly 12ooo towards parts and services to Hawks and i see no reason why not. ive heard nothing but great things about this company and i been keepin my eye on them for a very long time. when i saw the headin on this thread my mouth droped from bein surprised now i know it was a simple shippin problem that coulod have been easily fixed but instead you didnt wait.....not so much as a phone call. i can not blame hawks for that simply because you didnt even give them a chance. so this hasnt changed my mind one bit as far as who im going to do business with.

*rant over*

I've ordered from hawks before.

I had them send me a 3 piece air dam for the firebird.

In arrived a Camaro, 1 piece air dam. I contacted them, and they tried to weave a story how I ordered the one piece. Than I took out the invoice they sent me and it said "3 piece air dam". They offered to return it, however, they wanted me to pay shipping. So, I said, NO and used the camaro one. It worked, but it was cheaper to order the camaro one than the firebird one (which I was charged for).

Not to happy about it, but it wasn't an unpleasant experience either.

I order my stuff from TDS.

as others have said you brought your fight to the wrong place. customer service is not only how a company processes your order but the follow up as well if problems occur. lets face it no one is perfect and mistakes do happen. that is why every company has warranties and return policies. this is nothing new, but the fact that you brought your fight here frankly is embarrasing.
i base my perceptions of companies not on price alone but on the value. on some high priced purchases i may even check resources which document problems and their resolutions ie..craigs list, bbb, etc. if i read this saga about any company i would certainly not blackball the company.
as you may have expected, i have dealt with hawks numerous times. is it convenient to email for shipping charges? no. do they always have the lowest price? no. was i pleased with the outcome of each purchase? yes. can you find about any part you need for our cars? yes. in my my was the purchase a good value? without hesitation..yes.
i'm guessing by now you know you screwed up and this board is an open forum. i know we all can't wait for ups to arrive and get that new part on the car immediately. it's kind of like thinking with the big head though. hopefully you can salvage your purchase or work something out with bruce.

i was able to salvage it, i had to glass in a new bolt but it is salvaged, and you are right, now that i look at all of these posts on here, it was the wrong place to bring it up, which is why i'm asking for a moderator to please close this thread if you can...it was wrong of me to come here after it broke on me and begin to say stuff about them. at the time though you must admit that if you paid that money for a piece for your car, and you open the box and it has scratches all in it, staples and such and the company you ordered from doenst pick up their phone, yeah you'll get annoyed when you have to sand it all down to fiberglass, bondo the holes, re-prime it and then finally paint it, and you'll be even more annoyed when you go to put it on and it doesnt come with the right hardware, you will be annoyed by that aswell when youre trying to find different ways to drill holes in your car, and when you go to adjust the holes and the fiberglass breaks off and you lose the nut and half the bolt on the inside of your 350 dollar spoiler and then when you try to call the company to reason with them for either a new spoiler or any advice to fix it, they dont pick up and you find out that they wont be there for another week because they're celebrating fourth of july, you cant tell me that you wont be annoyed on each occasion...i do admit that yes, i brought this up at the wrong place, and i do know that yes, i was way too hasty when i put this on my car adn i should have waited until i could get everything sorted out with this spoiler, i do admit all of that, but you cannot tell me that you would smile after all of that happened to something that costs 500 dollars and say 'oh well...i guess i'll just talk to them whenever...' i am not trying to put down hawks really, i mean sure, i think they're a bit overpriced but thats how they make their profit when they buy from slp and sell to you or holley and sell to you, and i think that there could be some improvements to their website, but i also think they are a reliable place to buy from in the sense that they acutlaly pick up their phones (i'm talking to you GTFiberglass) and that it doesnt take 2 weeks to get soemthing (carpartswholesale) but i was quite angry when all of that happened to something that i was imagining would go smoothly. again, if i could please ask a moderator to either close or lock this thread if thats possible it would be greatly appreciated, i'm sorry for striking up such an argument with you guys, i guess patience is a virtue sometimes

This is a "after market VENDOR review". So, he has every right to bitch about a product that arrived in poor quality and with poor packing qualities.

I've dealt with Hawks couple of times. Other than 1 bad experience, all the other ones were good. Still, it wasn't nice to ask me to pay shipping on an item that they screwed up.

One problem that the original poster has is that he did not wait of Hawks. But, when you get a poor quality item that is expensive, it will drive you over the edge. I am still positive on Hawks, but I don't think they handle their stuff good, if anything goes wrong.

Its good thing that people post their expreneces, I guess, all that it takes is being politically correct.