Quote: Originally Posted by all4u I sent my complaint to racetronix but got a "yes we got your message and reply as soon as we can" message but if I wait for Racetronix to reply, I will lose alot of driving time. I think I will drive to Hawks and return the pump and get my money back. Then I'll order the Bosch pump from them and might even go there to pick it up. Heck, South Carolina is way farther away from me than Minnesota. I always wanted to see what TPIS looked like anyway. I guess this is my chance. Thanks to everyone that posted. Even if you didn't agree with me, I still wanted everyone's opinion cause I can't see things through your experiences. It is good to see another point of view so you know how to look at things. We are willing to help you straighten things out with this vendor because we want to see you happy with the Racetronix product in your car. If you do not have the time to allow us to resolve this issue then there is no use in us running around only to have you return the product. People are closed at this hour so you have to be reasonable here and allow us at least one business day to investigate and resolve this issue.

I will give it one day but that is far as I will go. I am done with this whole thing. I am missing work for this junk and waiting till the end of time to get ONE certain fuel pump is really not that important to me. Right now, I could just about get any pump in the car just to get it back on the street. I have other vendors that are more than willing to get me a pump that works and get it ASAP. I will give it one more day. After that, I will spend my weekend driving 800 miles to return the pump and I'll be done with it. I was planning on buying the rest of my interior and wheels from Hawks but with that amount of money, I would be pissed if something happened to that order also.

You could have went to Napa or Autozone and been driving a week ago

An e-mail has been sent to Hawk's with regards to this matter. Hopefully they will send a reply before the end of business tomorrow. That does not mean any potential replacement or missing parts will be in your hands tomorrow. The question still stands as to whether or not this can be resolved within a time frame that is acceptable to you. Racetronix does not dictate a vendor's return policy so that is something you would have to work out with them.

I could have gone to the local parts stores and been on the road sooner but what does Napa make a year? Ok, now what does Hawk's make a year? Something tells me that Hawk's needs the business and that it would be good to spend my money at a small business that supports a forum I use instead of spending it at a company that will still profit millions a year and my purchase won't help them stay in business. I am a big supporter of small businesses.

No offense dude but i agree with everyone else here, you need to chill out... its only been a week since you even posted.... When i ordered from Modern day muscle it took almost a month to get my stuff, i tried e-mailing to no avail.... and i just waited, its wasn't a huge hassle and i can understand the impatience (as i have none) but you need to give the vendor a chance to work with you, you jumping the gun on a lot of things.... your looking like someone i certainly wouldn't want to deal with. if you have a problem with waiting drive to Advance auto, Napa, or autozone.... if you wanted it running the next day why not go there instead of ordering online?

I must say I'am impressed with Racetronix's support in this whole thing I always see good things about you guys

Makes me happy I'am running one of there fuel pump kits

He's getting a little carried away, ordering something online as a last resort would be the only thing I would do for a car I have to drive everyday.

He needs to take some responsibility for that decision because he had other options such as going to a local parts store.....don't even act like your doing anyone any favors "helping" put the small business ....because at this point your not.

I think the vendors are doing the best they can, you can't please everyone. If he wants to take a 800 mile trip that would be a good way to test out that new fuel pump.

But yeah he's making himself look like a very difficult person to deal with

What did we learn from all this? If you need something yesterday get it locally..

Never make a rash decision while in a emotional state. It never works out in the end!! Take a chill pill and when you are calm make the right choice. Hawks is not a bad company, just busy. They are in a recession like the rest of us and they are only human.

Remember when you order online it may take 1-2weeks from placing the order to receiving. But waiting for a month and no answer to why it is late for a part is ridicules.

Remember patience is a virtue.

I'm about as chilled out as I can be. I now found out that the pump came from thunder racing instead of Hawks. I didn't know they were partners. The box says it came from Thunder Racing so it wasn't Hawks that messed up anyway, it was their sister store thunder racing. I already ordered the new pump and it should be hear today. It is a Bosch pump and should be able to do what I'm looking for. I didn't want to fool around anymore with stuff so I was able to find a part store that had what I wanted. I guess from now on, I'll have to order engine parts locally so I don't live without a car for a month. Ok, thanks guys, time to get cuttin away at the car.

If you need the parts the same day or next then go to a local parts store... If you don't have a time limit then you can go either way, but its stupid to complain b/c an online order isn't arriving in a couple days... you should know better But i'm glad to see things are working out....

Online orders are general fast though. Jegs, three days. Summit, three days. Eckler's, three days. TPI parts, three days. TPIS, TWO days! Yes TPIS is super fast, yadda yadda yadda, but the point is, I've order from Hawks in the past and not run into this problem. I started this a a vendor review and to show my current experience. I don't dislike them or anything because of this. I think that everyone is blowing this up too much. I did contact a local source and according to the tracking number, the package is "on delivery truck awaiting delivery". I guess that means it'll be here soon. I wonder if there is any difference between the racetronix and bosch pumps.

I ordered carpet from Hawk's this past Friday (May 1). I was told it would be 2 weeks or so. I got it this morning (May 8). I'm a happy customer .

See, that is the point of this thread and this board, to share our experiences with the vendors. I didn't want Hawks to look like the bad guy. I got another pump on the way. Not a big deal, they need to let people know when it is super busy and that it might take a while. If that was told to me at first, then I would have cancelled, and gone with TPIS. Oh well, this is coming to an end.

I got new Bosch fuel pump and it works great. I had the screw on the AFPR down to far and that is why the car was running right after the pump install. Fuel pressure was at 78 lbs! Oops! Now I got it down to 46 cause I think I read that 46 is the magic number for fuel pressure.

I gave it another day, and like I figured, I didn't hear anything. I will probably return the pump on Monday, in person if I have to but yeah, that'll be the last time that happens.

Just an off-topic comment. you mentioned TPIS shipping was only two days, well it turns out they're only 30 minutes east of me and i never even knew it lol. And BTW the town they are in (Chaska), i easily drive through 2 times a month and trust me the town isn't very big.

The bosch pump is available at advance auto

Now I'm wondering what to do with the Racetronix pump. Should I return it to Hawks or should I put it in my other bird? I think the racetronix pump is over kill for a little 355 tpi, no nitrous, no boost, no balls for that matter. What do you guys think I should do?

what is over kill? your fuel system should have a regulator. fuel is constantly being returned to the tank and only what you need is used.

pump is constantly pumping no matter how much capacity it is capable of moving.

overnight shipping would be way cheaper than driving to south carolina :LOL:

I didn't know that I should have to pay to get the rest of my pump! Ah, anyways, I have to drive to South Carolina to drop off my brother at Ft. Jackson. I figured that I could swing back around and return the pump to Hawk's. It's not a big deal, I just figured that they wanted to keep a loyal customer but I realized that there was a third party involved and it seems that they were the ones that messed up. Like I said, I do not have any issues with Hawk's and I plan on doing business with them again and I encourage everyone to check with them to see if they have what you want. If you NEED something though, go the fastest route or your car will be out of commission for a long time.

Being a business person myself I suspect that Hawks may have been out of stock and in order to get you a product in a reasonable time he may have had it drop shipped from someone who had it on hand...

We do this for customers all the time...

I have never been unhappy with hawks...

John

John

It's alright though because I didn't even know of that vendor till I saw the return address on the box. I don't want to mention who it is but they have been mentioned in the past when I searched for vendors. I'm still debating what to do with the pump. I think I should take it back when I drop off my brother and say sorry but this isn't going to work.

Why didn't I cancel my order? I offered to pay for rush shipping for the in tank wiring harness but steve said he'd take care of it. Now the car that I have in the shop won't get it's part till Friday and the owner of the shop will be on vacation for a week! This blows. It will be a LONG while before Hawk's crosses my mind again. Three weeks waiting for a fuel pump is plain stupid. WOW! Do all of you usually wait three weeks for parts?

order through summit and you'll have your parts in less than 4 days

This is the last post I will make on this thread... I feel like I have done the best I can to make this customer happy. When he was missing something from his kit I got it to him asap, no matter if it went priority or regular ground shipping you would have had it in 2-3 days. Racetronix is based out of Canada, Racetronix has bent over backwards to help me with this situation and I have nothing but great things to say about them. I appreciate every person on this website and all of our customers and try our hardest to please everyone, some people are just harder to please than others...

Thanks, Steven
Hawks Third Gen

Like I said before, the best way to deal with Hawks is to file a dispute with your credit card company. It is the only thing that seems to get their attention. Otherwise they jerk you around with excuses!

Yes please lock this. 99% of us have done business with hawks in the past and will again, i've never had a problem over the phone or even through emails. They're also a big sponsor of TGO so come on guys give em' a break!

What does your experiences with hawks have to do with my issue. Just because I say I have had an issue with a sponsor, you think the thread should be locked down? I guess it's alright that a part takes three weeks to get? Yeah, didn't think so. I did say hawks is great but people didn't see that, maybe you should reread my previous posts.

I did order more parts for my bird but I went through Summit. Ordered Tuesday and it's already at the UPS hub by me. Still waiting on fuel pump. A nitrous system is useless without a fuel pump!

Some people prefer to deal with small specialty shops who can offer hands-on service and support for their particular car. These smaller companies do not have the capitol to stock every part they offer nor do they have teams of people dedicated to taking orders and shipping.

Some people may prefer to deal with a ‘big-box type’ discount chain like Summit or Jeg’s. You may get a better price and faster delivery but who do you turn to when some major technical issues arise? This is why Racetronix prefers to distribute its products to shops that can support what they sell and have the benefit of hands-on experience with the product.

How much bashing should one vendor take over one transaction?

There was an honest mistake made with regards to the original order at their supplier’s end and they have stepped up to the plate to correct it. If it messed up someone’s schedule it is unfortunate but we are all human and errors do happen.

The customer has made his point many times in this thread and maybe Hawk's is not for him?

There are a number of things that I have learned from being a high-performance enthusiast myself for the better part of 25 years. One is that it is best NOT to use one’s primary daily mode of transportation as a HP project. It is inevitable that a part will not arrive on time, be the wrong part, a broken part etc. Wait until you have all your parts in-hand and check them before starting a project / disabling your vehicle. Two is that the industry is driven by small businesses like Hawk’s who provide specialized services, products and innovations. They also help fund these forums which allow people the privilege of exchanging information and at the same time to criticize their operations. Three is that behind every reliable well tuned high-performance car there is an owner with a lot of patience and understanding.

There is nothing that has not already been said in this thread that still needs to be. The customer’s fix is taken care of and he has the means to contact Hawk’s and Racetronix if the need should arise. I have also requested this thread be closed.


Jack

I think it should be lock because you've had your say and the retailers have had theirs.

Dont go thinking Summit is without their little issues. Ive had them screw up my orders...twice in fact. And it was directly their fault, not a distribution issue. Everyone screws up.

Ordering anything online, especially if its for your only car, is dicey at best. You just never know when you'll get it. Thats why, as much as they are a pain in the ***, autozone and advance are so useful.

Sounds like things are boiling down atleast. I can understand the OP's frustration. These cars will be the death of us all!!! haha

J.

We are not perfect and only human. I can feel your pain my parents cant understand my love for my car

WOW. This is your means of getting something taken care of.
Haha, you are exactly the guy I HATE at my job. Acting like this only makes thing worse. Who wants to help someone freaking out?

Sure it's an issue, but is it worthy of such an incendiary title and rant? Sorry, don't think so.

Good luck with your part, hope it shows up soon. I just got a nice set of custom houndstooth U301 style covers from Hawks. they arrived before I expected.

Check'm out at:

http://www.fquick.com/garages/viewga...wimg&id=257702

CHECK PREVIOUS THREADS. Not the first time for All4U to do this to Hawks.
I wonder why people have to be like this. I usually just suck it up and stay cool over this kind of stuff even if a retailer slips.

I have been working with Hawks (Bruce / BJ / Steve) this whole winter and spring on my upgrade of my '85 IROC to a new LS3 hot cam / T56 conversion that my friend and I have been working as a winter project.

I can say my experience has been completely positive. Bruce and his team spent a lot of team working with us to pick out the right stuff for our rebuild and support us along the way, cater to our unique needs, and work to find some solutions to some unique items i wanted down in my build

Also by nature I like to think the best of people and i assume people will do their best and deal honestly and i have realistic expectations knowing people are running a business that doesn't completely revolve around only me, other customers need support as well... everyone would like everything done instantly once you decide you want something but i think you need to strike an honest balance in terms of what is realistic and reasonable

Also as a side note, Bruce supplied a racetronix pump for my build and i can honestly say those guys make a great product... their instruction sheet on how to install their pump was the best i have seen

Alan