First, disclaimer. You CAN royally F' you're stuff up F'n around in side if you don't know what you're doing! No BS. Don't blame me.
Usually you take the top off.
Start with a Q-tip and some denatured alcohol (Note denatured, NOT isopropyl). Just wet the Q-tip, flick it once or twice. You just want it damp. Then GENTLY rub the Q-tip in a circular motion starting at the inside of the lens and going to the outside of the lens. You'll notice that the lens will move freely. This is because the lens is suspended by vary fine wires. DON'T force anything, if you bend these wires you're done, and so is the unit.
Keep in mind this my not fix it. But it's the first step in finding the problem. Unless you want to drop $3,000.00+ on test equipment to fix this one unit, then sent it to me.