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KYLE87
Dec 12, 2014, 10:13 PM
Customer service goes a long way especially when making money from people.
MC87SS
Dec 13, 2014, 04:43 PM
Buyer installed wrong, stripped screw then blames me. I offered to modify to meet his needs for free if he would pay shipping but i am still rude? Offered refund minus shipping even though he stripped the screw.
See complete private message exchange below.
Re: Steering shaft
Originally Posted by KYLE87
Received today and have a question.
Once installed the set screw should should go down and face into the indented track right? Reason I ask is after installing mine how I have seen it done on all of the threads online The indented track is on the bottom side and the set screw is on the top. I think it might be possibly clocked wrong by 180 on the side that connects to the firewall
Here is a picture. See how the track is on the bottom side instead of the topside where the set screw is.
http://i62.tinypic.com/106lx0o.jpg
Is this correct or is something off. Just wanna be sure. Thank you
Kyle
Quote:
Originally Posted by MC87SS
It may actually be better, the set screw would be even tighter this way.
Originally Posted by KYLE87
I would think so too but I think it may be stripped, it spins and never feels tight. That's why I wasn't sure if that groove mattered.
Quote:
Originally Posted by MC87SS
The only thing i can suggest is to notch the other side of the steering column and rotate the shaft.
As for the set screw it may be ok once you rotate the shaft if you put some locktite on it.
Originally Posted by KYLE87
I don't understand why I should haft to modify th shaft anymore than the instructions say. Every install I have seen is exactly how I did mine on the steering column end. I shouldnt haft to modify it anymore or the otherside. Its rotated differently on the shaft itself on mine compared to others installs. It's not my fault it was modified 180 off.I Would be fine with it if the screw held like that but as far as I can tell the screw feels stripped. I unhooked it from the column and rotated it with it towards the groove to see if it would tighten that way and it doesn't. I shouldn't haft to put loctite on it.
Quote:
Originally Posted by MC87SS
Sorry hit enter to soon.
If you want to ship it back to me and send me $12 for return shipping i can fix it for you.
Originally Posted by KYLE87
I'm not trying to be rude but I honestly feel it should have been done right in the first place and no need to pay more and send for repair.
Quote:
Originally Posted by MC87SS
You would not have had to modify it if you had done a test fit before you notched the column. There is no right or wrong way, even the shafts in stock form are not always turned the same way.
The set screw was not stripped when i sent it to you. When its screwed in to the grove the head bottoms out before you can strip the screw.
I am sorry you are having issues but i am not sure how you installing it wrong is my fault.
I have sold 100s of these with out any issues.
My offer still stands to spend the time fixing it for you but i don't feel i should have to pay the shipping.
Originally Posted by KYLE87
I did do a test fit. I had to in order to know where to make the notch for the screw. I Installed it the same way everyone else does. I have seen several pictures of how it is supposed to be. It wasn't until I went to set the screw I realized it was 180 off. Setting the screw this way it never tightens down and appears stripped.
As you just said "spend the time fixing it". If it's correct as you say it is, why would you need to fix it? That's what bothers me about you thinking I should pay shipping. How is it fair I pay for shipping when I received something that wasn't done correctly.
If you do not want to make it right that is fine. I will take it up with PayPal and leave appropriate feedback on the boards . I hate to do that and I don't like doing business that way and always attempt to give the seller a chance to make things right but if your not going to take care of it I haft to do what I haft to do.
Quote:
Originally Posted by MC87SS
Sorry i don't see how you can say you installed it the same way everyone else did, there is no way you can tell how everyone did it. how do you know their wheels were not turned slightly? I can show you pictures of it installed with the bolt in the down position.
You keep saying it was not done right however there is no right or wrong way, only what side of your column you notch. I only offered to modify it to try to make you happy. Like i said in an earlier message all you have to do is rotate it on your steering column and it will work as designed. If you were not confident you knew how to install it or how it should be installed you should have asked before you notched your column and stripped the set screw on the shaft.
I am sorry you are having issues and already offered to modify it to meet our needs.
Even though you damaged the part If you want to return it for a refund you can however the refund will not include the $12 i paid to ship it to you.
Let me know what you want to do.
If you still don't feel i am doing my best to resolve this issue then i guess we will have to let paypal decide.
Originally Posted by KYLE87
Look at the very first picture in your post. It is clocked how it should be in that photo. If you don't stay consistent that's not my fault. Your seriously gonna accuse me of stripping the set screw? That's Bull and I think I'm more upset about that than it appearing to be be notched 180 off. I simply tightened it and it never got tight. It doesn't take a rocket scientist to turn a screw till its tight.
I'm not gonna sit her and argue with you. If this is how you do business and you feel good about it then good for you. Pretty sad your gonna make money off of this board and not stand by your product. I don't do business that way
Quote:
Originally Posted by MC87SS
The picture in this post shows it the same way as yours.
http://www.thirdgen.org/forums/engin...ml#post5795631 (GM Steering Shaft Upgrade) (GM Steering Shaft Upgrade)
What you are not understanding is the lower part that mounts to the steering box is not modified and some are rotated each way. It all depends what side of the steering column you notch.
As i said before all you need to do is slide it off the steering column, turn it 180 degrees and slide it back on. That side may have the flat spot on it so it may not even need the notch.
Like i said before i have 100s of satisfied customers so yes i do feel good about how i do business. I stand behind everything i do but i can not be liable for your not understanding how it works.
Again i am sorry you are having issues and i am willing to help but you need to take some responsibility.
Originally Posted by KYLE87
Let's be clear. I clearly understand how it works, it's not a matter of that. I installed the same way I have seen pictured countless times.
What responsibility do I need to take? I followed the instruction I was given.
So you don't make your parts consistently the same? Maybe you should highlight that so people know they may be different and you may haft to notch it differently case to case. And you take responsibility for that. I would assume my solid shaft would be the same as any other you sell. I take responsibility for assuming all of your products were assembled the same, most people assemble parts and stay consistent to avoid confusion.
So assume I rotate it and the set screw still doesn't tighten. Where do I go from there? Is it safe leaving it loose?
Quote:
Originally Posted by KYLE87
Maybe you should highlight that so people know they may be different and you may haft to notch it differently case to case.
Originally Posted by MC87SS
Done!
That 1st picture was one of the 1st shafts i got, if you look at every other picture after that until now they are exactly like yours. As i said the lower parts vary from the factory, nothing i can do about that.
The set screw is only there to help reduce any rotational play if there is any. There is no way the shaft can come apart once installed.
That is why i mentioned locktite in a previous post.
If you add a drop of locktite on the set screw before you screw it in i would think it would be fine as long as it wasn't stripped out to bad.
See complete private message exchange below.
Re: Steering shaft
Originally Posted by KYLE87
Received today and have a question.
Once installed the set screw should should go down and face into the indented track right? Reason I ask is after installing mine how I have seen it done on all of the threads online The indented track is on the bottom side and the set screw is on the top. I think it might be possibly clocked wrong by 180 on the side that connects to the firewall
Here is a picture. See how the track is on the bottom side instead of the topside where the set screw is.
http://i62.tinypic.com/106lx0o.jpg
Is this correct or is something off. Just wanna be sure. Thank you
Kyle
Quote:
Originally Posted by MC87SS
It may actually be better, the set screw would be even tighter this way.
Originally Posted by KYLE87
I would think so too but I think it may be stripped, it spins and never feels tight. That's why I wasn't sure if that groove mattered.
Quote:
Originally Posted by MC87SS
The only thing i can suggest is to notch the other side of the steering column and rotate the shaft.
As for the set screw it may be ok once you rotate the shaft if you put some locktite on it.
Originally Posted by KYLE87
I don't understand why I should haft to modify th shaft anymore than the instructions say. Every install I have seen is exactly how I did mine on the steering column end. I shouldnt haft to modify it anymore or the otherside. Its rotated differently on the shaft itself on mine compared to others installs. It's not my fault it was modified 180 off.I Would be fine with it if the screw held like that but as far as I can tell the screw feels stripped. I unhooked it from the column and rotated it with it towards the groove to see if it would tighten that way and it doesn't. I shouldn't haft to put loctite on it.
Quote:
Originally Posted by MC87SS
Sorry hit enter to soon.
If you want to ship it back to me and send me $12 for return shipping i can fix it for you.
Originally Posted by KYLE87
I'm not trying to be rude but I honestly feel it should have been done right in the first place and no need to pay more and send for repair.
Quote:
Originally Posted by MC87SS
You would not have had to modify it if you had done a test fit before you notched the column. There is no right or wrong way, even the shafts in stock form are not always turned the same way.
The set screw was not stripped when i sent it to you. When its screwed in to the grove the head bottoms out before you can strip the screw.
I am sorry you are having issues but i am not sure how you installing it wrong is my fault.
I have sold 100s of these with out any issues.
My offer still stands to spend the time fixing it for you but i don't feel i should have to pay the shipping.
Originally Posted by KYLE87
I did do a test fit. I had to in order to know where to make the notch for the screw. I Installed it the same way everyone else does. I have seen several pictures of how it is supposed to be. It wasn't until I went to set the screw I realized it was 180 off. Setting the screw this way it never tightens down and appears stripped.
As you just said "spend the time fixing it". If it's correct as you say it is, why would you need to fix it? That's what bothers me about you thinking I should pay shipping. How is it fair I pay for shipping when I received something that wasn't done correctly.
If you do not want to make it right that is fine. I will take it up with PayPal and leave appropriate feedback on the boards . I hate to do that and I don't like doing business that way and always attempt to give the seller a chance to make things right but if your not going to take care of it I haft to do what I haft to do.
Quote:
Originally Posted by MC87SS
Sorry i don't see how you can say you installed it the same way everyone else did, there is no way you can tell how everyone did it. how do you know their wheels were not turned slightly? I can show you pictures of it installed with the bolt in the down position.
You keep saying it was not done right however there is no right or wrong way, only what side of your column you notch. I only offered to modify it to try to make you happy. Like i said in an earlier message all you have to do is rotate it on your steering column and it will work as designed. If you were not confident you knew how to install it or how it should be installed you should have asked before you notched your column and stripped the set screw on the shaft.
I am sorry you are having issues and already offered to modify it to meet our needs.
Even though you damaged the part If you want to return it for a refund you can however the refund will not include the $12 i paid to ship it to you.
Let me know what you want to do.
If you still don't feel i am doing my best to resolve this issue then i guess we will have to let paypal decide.
Originally Posted by KYLE87
Look at the very first picture in your post. It is clocked how it should be in that photo. If you don't stay consistent that's not my fault. Your seriously gonna accuse me of stripping the set screw? That's Bull and I think I'm more upset about that than it appearing to be be notched 180 off. I simply tightened it and it never got tight. It doesn't take a rocket scientist to turn a screw till its tight.
I'm not gonna sit her and argue with you. If this is how you do business and you feel good about it then good for you. Pretty sad your gonna make money off of this board and not stand by your product. I don't do business that way
Quote:
Originally Posted by MC87SS
The picture in this post shows it the same way as yours.
http://www.thirdgen.org/forums/engin...ml#post5795631 (GM Steering Shaft Upgrade) (GM Steering Shaft Upgrade)
What you are not understanding is the lower part that mounts to the steering box is not modified and some are rotated each way. It all depends what side of the steering column you notch.
As i said before all you need to do is slide it off the steering column, turn it 180 degrees and slide it back on. That side may have the flat spot on it so it may not even need the notch.
Like i said before i have 100s of satisfied customers so yes i do feel good about how i do business. I stand behind everything i do but i can not be liable for your not understanding how it works.
Again i am sorry you are having issues and i am willing to help but you need to take some responsibility.
Originally Posted by KYLE87
Let's be clear. I clearly understand how it works, it's not a matter of that. I installed the same way I have seen pictured countless times.
What responsibility do I need to take? I followed the instruction I was given.
So you don't make your parts consistently the same? Maybe you should highlight that so people know they may be different and you may haft to notch it differently case to case. And you take responsibility for that. I would assume my solid shaft would be the same as any other you sell. I take responsibility for assuming all of your products were assembled the same, most people assemble parts and stay consistent to avoid confusion.
So assume I rotate it and the set screw still doesn't tighten. Where do I go from there? Is it safe leaving it loose?
Quote:
Originally Posted by KYLE87
Maybe you should highlight that so people know they may be different and you may haft to notch it differently case to case.
Originally Posted by MC87SS
Done!
That 1st picture was one of the 1st shafts i got, if you look at every other picture after that until now they are exactly like yours. As i said the lower parts vary from the factory, nothing i can do about that.
The set screw is only there to help reduce any rotational play if there is any. There is no way the shaft can come apart once installed.
That is why i mentioned locktite in a previous post.
If you add a drop of locktite on the set screw before you screw it in i would think it would be fine as long as it wasn't stripped out to bad.
MC87SS
Dec 29, 2014, 05:55 AM
PayPal Ruling!
Dear Ken,
We completed our review and decided this case in your favor. Any money that may have been temporarily held has been returned to your PayPal account.
During our review, we’ve found that you had sufficiently described the merchandise.
Transaction Details
Case number: PP-003-593-949-546
Buyer's name: Kyle
Buyer's email: kyle
Buyer's transaction ID: 0TY906276U860171Y
Transaction date: December 7, 2014
Transaction amount: $70.00 USD
Your transaction ID: 0K789844PN846163U
To learn how we review and resolve claims, you can view the PayPal User Agreement, which you accepted when you created your PayPal account. Simply click Legal at the bottom of any PayPal page.
Please note: Records of all claims are kept in the Resolution Center for your convenience.
Sincerely,
PayPal
Dear Ken,
We completed our review and decided this case in your favor. Any money that may have been temporarily held has been returned to your PayPal account.
During our review, we’ve found that you had sufficiently described the merchandise.
Transaction Details
Case number: PP-003-593-949-546
Buyer's name: Kyle
Buyer's email: kyle
Buyer's transaction ID: 0TY906276U860171Y
Transaction date: December 7, 2014
Transaction amount: $70.00 USD
Your transaction ID: 0K789844PN846163U
To learn how we review and resolve claims, you can view the PayPal User Agreement, which you accepted when you created your PayPal account. Simply click Legal at the bottom of any PayPal page.
Please note: Records of all claims are kept in the Resolution Center for your convenience.
Sincerely,
PayPal
KYLE87
Dec 29, 2014, 07:45 PM
Actually I cancelled the PayPal claim. Situation is over. You didn't step up and stand behind your product. No use beating a dead horse but if it makes you feel better go ahead. I have added you to my ignore list.
MC87SS
Dec 30, 2014, 05:14 AM
No it doesn't say cancelled, it says they decided in my favor.
Nice try.
Funny how you are the only one out of hundreds that had a problem with my product or customer service.
If it makes you feel better to say you cancelled the claim then that's your choice.
Nice try.
Funny how you are the only one out of hundreds that had a problem with my product or customer service.
If it makes you feel better to say you cancelled the claim then that's your choice.