MSD Cust. service vs. Product

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Jun 24, 2001 | 12:47 PM
  #1  
Cruising around the boards I can see that there are many of you out there that have had problems with MSD's product. I'd like to start this off with a little experience of my own.

I've had 2 MSD boxes on my 89 IROC. The first one was an MSD-6BTM, the current MSD Digital 6 Plus. I have been having trouble with my ignition system for awhile and to date it still isn't fixed. At first I contacted MSD about my problem concerning how the caps and rotors were fouled up very quickly, to the tune of 2-3 days.

The attitude of MSD's reps is a very reproachable one in this experience, and I had to pay the long-distance telephone charges for the 4 phone calls to boot just to add to the A$$-chap factor.
The representatives did not listen to me, despite telling them that I had already done exactly what they were telling me to do each time before that I called them.

First off, let me state that MSD is a Shameless Self-Promoter of their product.

Each time I called them I told them I had everything brand new MSD, wires, cap/rotor, distributor, ignition box, all except for the brand new Accel Supercoil and NGK plugs.
But without fail, they always suggested one of their products I already had.

Like that was going to fix my problem.

Everytime I called them, they sent me on another wild-goose chase. Their attitude is "there couldn't possibly be a problem with OUR product", and it's written on the installation manual:

"Our research indicates that most problems are due to improper installation"

What a crock of ****.

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Jul 3, 2001 | 01:36 PM
  #2  
Switch to Mallory. That's what I use and their service is excellent. MSD has a huge ego.
bsa

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"If they do not run, Then they will die." - Stonewall Jackson
#3
'87 IROC, 355 TPI, Converted to SD, 700R4, B&M Megashifter, 3.42, Trick Flow Twisted Wedge Heads, Edelbrock Intake, Accel Runners, Comp Cam, Crane Gold rockers, Lucas 24# injectors, Edelbrock headers, Flowmaster 3'' exhaust, Mallory Ignition, Transgo Performance Shift Kit, Corvette Servo, 2,000 Stall Torque Converter
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