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props for chevy customer service- seatbelt buckle recall

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Old Aug 2, 2002 | 02:28 PM
  #1  
Ukraine Train's Avatar
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From: Cleveland, OH
Car: '87 Camaro LT
Engine: 355 L98
Transmission: T56
props for chevy customer service- seatbelt buckle recall

My buckles fit the description of the safety recall-pink, scratched, unbuckle themselves, etc. So I went to the local dealer and have them run my VIN to check for outstanding recalls, they find none. So instead of getting mad at them I call Chevy customer service and explain the story, they take my VIN and they find nothing at first, then they find that in their system my VIN has an extra letter (making 18 total characters instead of 17) and an 8 shows up as a B. So the lady uses this new VIN and finds no open recall campaigns so she calls the archive department which finds the info. She then contact the dealer who can't find the campaign info either and after three days and several phone calls they finally find it and I have four new buckles on the way, I even got to choose the color I want, I got black so I don't have to worry about which shade of tan my interior is and then having a mismatched set of buckles, I figure black will match my seat covers. All the ladies were really nice too.

chevy customer service: 1-800-222-1020
gm campaign number: 90043, might be different for pontiac
nhtsa campaign number: 90 c-22 for camaro and 90 c-10 for pontiac

Last edited by Ukraine Train; Aug 2, 2002 at 03:13 PM.
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Old Aug 2, 2002 | 04:02 PM
  #2  
iroc2nv's Avatar
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From: pefferlaw ontario
Car: 1987 iroc-z custom
Engine: 355 tuned port
Transmission: 5spd baby, only way to go
Axle/Gears: 3.45
i used to have tan interior...changed the whole inside including the belts...the passenger side doesnt click all the time..you have to "jiggle it" i wonder if i could get some outta the deal??

do you think so??

my dealership around here wouldnt have went into that much detail...they would have said nope nothing then NEXT PLEASE!!

bastards

iroc2nv
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Old Aug 2, 2002 | 04:29 PM
  #3  
Ukraine Train's Avatar
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From: Cleveland, OH
Car: '87 Camaro LT
Engine: 355 L98
Transmission: T56
i believe the recall effects '84-90 cars and symptoms are: red button turns pink and scratches easily, belt either wont lock or wont unlock all the time. search your car on www.nhtsa.com to see if it applies to you. there have also been several earlier threads on the topic that you can search for
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Old Aug 2, 2002 | 04:39 PM
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TomP's Avatar
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From: Central NJ, USA
Car: 1986 Firebird
Engine: 2.8 V6
Transmission: 700R4
Great, glad it worked out! And thanks for those #s, too!

You said you got to choose the colors you wanted... of the buttons? Or are they going to send you the whole seatbelt assembly? The usual recall work just involved replacing the buttons themselves; they're held in with a "new" silver clip that you can see from the outside of the seatbelt assembly.
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Old Aug 2, 2002 | 07:04 PM
  #5  
Ukraine Train's Avatar
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From: Cleveland, OH
Car: '87 Camaro LT
Engine: 355 L98
Transmission: T56
i'm assuming i'm getting the whole buckle... but you bring up a good point, i guess we'll wait and see what i get
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Old Aug 3, 2002 | 10:42 PM
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From: North East GA
Car: 1989 Firebird
Engine: 5.7 LS1
Transmission: T56
So they are sending you the whole thing, or just the button to replace it, I know in the orginal recall they just put new buttons in. But since you chose the color it seems to be the whole buckle.

oops sorry didn't refresh the page didn't relize some had asked this already. :-)
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Old Aug 3, 2002 | 10:55 PM
  #7  
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From: North East GA
Car: 1989 Firebird
Engine: 5.7 LS1
Transmission: T56
I was checking out NHTSA from a link a few posts up does the fuel feed hose recall still apply it was for year 89 and my car falls in the date bracket, it doen't how ever give the engine it is on.
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Old Aug 4, 2002 | 01:06 PM
  #8  
Ukraine Train's Avatar
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From: Cleveland, OH
Car: '87 Camaro LT
Engine: 355 L98
Transmission: T56
Originally posted by Aviator857
I was checking out NHTSA from a link a few posts up does the fuel feed hose recall still apply it was for year 89 and my car falls in the date bracket, it doen't how ever give the engine it is on.
as long as it's a safety recall it never expires, call a local dealer and see if they can find any campaign info on your vin, if not then call customer service and go from there
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Old Aug 4, 2002 | 09:08 PM
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From: Montana
Car: 85 IROC
Engine: L-69 305
Transmission: T-5 manual
all of my buckles match the descriptionand i take my car to the chevy dealership and they say no outstanding recalls, but we can replace them fo rlike $75 a peace
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Old Aug 7, 2002 | 05:18 PM
  #10  
Ukraine Train's Avatar
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From: Cleveland, OH
Car: '87 Camaro LT
Engine: 355 L98
Transmission: T56
So I had my appointment today, the lackey working the counter couldn't find any info on the recall even though I spoke with the service manager and he said everything was set. So the lackey said he'll do the work because I said that the manager said it was ok (manager wasn't there) but that the dealership probably won't get reimbursed because there's no paperwork. An hour later I had shiny new buttons, not whole buckles, which is fine by me. Another lackey said that they'll have to mail me some paperwork because they couldn't find the campaign papers, I'm not sure what that means but I'll worry about it when I get it.
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