I ordered the gauge overlays from this ******* at MacEwen... Read the text, and you'll know why no one should order from him. I am gonna post this on every single thirdgen site...
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Please allow up to thirty days to hear from the Bureau regarding your complaint.

Top of Form

The following complaint was submitted on 5/4/2004 5:12:23 PM:

CUSTOMER INFORMATION:

Mr. Terrence Keith
300 Jacks Place
Newport News, VA United States 23608
keithtl@monroe.army.mil
Daytime Phone (757)291-9175


COMPANY OR ORGANIZATION INFORMATION:

MacEwen Motorsports
403 West Utica Street
Buffalo, NY United States 14222

COMPLAINT INFORMATION:

Complaint #: 1482627
Complaint Type: General Complaint (not a car maker)
Date Received: 5/4/2004
Primary Complaint Classification: Delivery Issues
Secondary Complaint Classification: Service Issues
Complaint:
After the order was placed on 30 March 04, the charge was posted 31 March 04. It was supposed to take 5-7 business days for delivery. On April 20th, delivery still had not been made, and there was no contact, verbal or otherwise from MacEwen. Phone Calls and emails went unanswered up to 20 April 04. On that day, it was said that the items would be delivered express mail, in 2 days. As of 03 May 04, they have yet to be delivered. Company was contacted, Mr MacEwen assured me that the product would again be delivered in 2 days. Then the phone disconnected. Never got back in contact with Mr. MacEwen after 7 consecutive phone calls. Sent the following email:

"I was speaking to you today reference an order that was placed on the 30th of March that has yet to be received. We got disconnected, and after calling you back 7 times straight with no response, I have to assume you had no intention of delivering said items. I am advising the original purchaser to contact his credit card company and get the charges reversed on this obviously fraudulent purchase. You were recommended by thirdgen.org, and I am sorry to say that I will be letting them know EXACTLY how this transaction went, and warning them against future purchases from your company.

Terrence Keith
System Administrator
TRADOC Futures Center
x3421 Cell: 757.291.9175"

This was Mr. MacEwen's Response:

"Take a pill jackass.

If you have any questions, please email me, or call 716-713-5130.
(M-F 10AM-6PM EST.)

Ryan MacEwen Pruyn
MacEwen Motorsports
http://www.macewenmotorsports.com/"


Desired Settlement: Other (requires explanation)
Settlement Explanation:
Delivery of requested product and written apology.
Customer Service Rep:
Product or Service: '92 Camaro Silver Face Gauge
Model Number: CF 311050-92-SIL
Account Number:
Order Number: 1309
Salesperson: Mr. Ryan MacEwen Pruyn
Payment Made: Yes
Purchase Price: 150
Disputed Amount:
Payment Method: Credit Card
Purchase Date: 3/30/2004
Problem Date: 4/10/2004
Complaint Dates: 4/20/2004, 5/03/2004


The bureau that will handle your complaint is:

Better Business Bureau
741 Delaware Ave., Ste. 100
Buffalo, NY 14209 -2201
Phone: (716)881-5222
Fax: (716)883-5349
Email: pjowsey@upstatenybbb.org
WWW: http://www.upstateny.bbb.org

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what an assclown. I hope that POS gets what he deserves

 

to hell with the better business bureau. i dealt with them when a local garage did well over 1k in damage to my iroc. they are just a middle man in your complaint. they are there to "talk" the company into settling the problem. contact the Consumer Protection Agency. they are run by the state, at least that's what i was told. and i have heard and seen good things come out dealing with them. i wish i would have known that before i went to the better business bull****. try it out, maybe he'll actually get into some legal trouble.

 

MacEwen's prices SUCK. 5 bucks for an LED. Give me a break.