Russell Perf. Braided Brake Lines...
05-20-2002, 04:06 PM
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Car: Yes...
Engine: Last time I checked...
Transmission: See "Engine"...
Russell Perf. Braided Brake Lines...
I just wanted to pass around my bad experince here on the boards.
Back in early January the body-to-axle braided brake line on my car snapped (Russell uses a cheap brass T-fitting that breaks EASILY). Fortunately it occured in my driveway, so when the brakes went mush I was barely moving. Had it happened the night before it could have been serious as I was driving in heavy rain on a major fwy here in Los Angeles.
I contacted Russell and got a quick reply from their Director of Sales. She appologized for the part failure, asked me to submit my broken line for their R&D dept., and stated she would send me a replacement.
I also informed her that 2 other people from this site (Tom K. and Lonsal) had similar failures with their Russell lines. She then asked me to submit all 3 lines and said 3 replacemnts would be sent to me.
It is now almost 6 months later and I still have no replacements. Whenever I e-mail the woman at Russell, I get "I'm sorry for the dealy, the lines will ship this week". Then another month goes by with no follow-thru.
Her latest excuse is that she didn't have my mailing address
. She's basically making excuses at this point and in my opinion their legal dept. is probably hoping that I go away.
I'm done buying ANY Russell Perf. products and I'd like to encourage EVERYONE on this site to do the same.
Back in early January the body-to-axle braided brake line on my car snapped (Russell uses a cheap brass T-fitting that breaks EASILY). Fortunately it occured in my driveway, so when the brakes went mush I was barely moving. Had it happened the night before it could have been serious as I was driving in heavy rain on a major fwy here in Los Angeles.
I contacted Russell and got a quick reply from their Director of Sales. She appologized for the part failure, asked me to submit my broken line for their R&D dept., and stated she would send me a replacement.
I also informed her that 2 other people from this site (Tom K. and Lonsal) had similar failures with their Russell lines. She then asked me to submit all 3 lines and said 3 replacemnts would be sent to me.
It is now almost 6 months later and I still have no replacements. Whenever I e-mail the woman at Russell, I get "I'm sorry for the dealy, the lines will ship this week". Then another month goes by with no follow-thru.
Her latest excuse is that she didn't have my mailing address
. She's basically making excuses at this point and in my opinion their legal dept. is probably hoping that I go away.I'm done buying ANY Russell Perf. products and I'd like to encourage EVERYONE on this site to do the same.
05-20-2002, 07:42 PM
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05-20-2002, 11:27 PM
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Car: '88 Iroc, '91 RS, and a '70 RS
Engine: 5.7 TPI; 5.0 TBI; ZZ4/T56 on the ag
Transmission: A4, A4, slated to be a T56
GREAT!!!!! Now that I just got a set......
Rob, it's the back one on the axle that gives the problems. I'm thinking of just calling Earl's and ordering that single line from them.
Rob, it's the back one on the axle that gives the problems. I'm thinking of just calling Earl's and ordering that single line from them.
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