Tonkatoy

Hi Guys
I brought alot of parts from the above business some of which they put on back order without advising me - This is OK but I am in New Zealand so the extra shipping is ALOT of money anyway they told me that it would be 4-6 weeks away & SIX MONTHS LATER they are still saying 4-6 weeks. I asked to cancel this part of my order but they said they will take 20% of the cost even though they cannot supply the part.
PLEASE BE AWARE THEY ARE NOT PROFESSIONAL IN THERE MANNOR OR ETHICS. I will advise if they ever send the part but I doubt they will so I guess they have stolen my money. I have purchased 2 cars in the USA & had them shipped to New Zealand & had nothing but good Honest experiences now I deal with a company & they are dishonest.

1982MSETA

Did they charge you on the back order items?
I have used them dozens of times, and on the back order
items, i was not charged until the item arrives. the sales
reciept show 0 for price

Tonkatoy

Yes they did charge me as what happened was they overcharged me for my initail order & then they said that as I was overseas it was too hard for them to credit me so I ordered some more parts instead so they forced me to order more parts then I needed. Now they won't deliver & as I am overseas & placed the order in good faith there is nothing I can do. They stole my money

1982MSETA

wow, sorry to hear that
i live 20 min away, so i always
pick mine up

puma1552

iTrader: (1)

Very unprofessional on their part. Being located internationally has zero effect on whether or not they can refund a credit card, they are 16 digits and work the same in every country.

They are giving you the run around.

I would call your credit card company and rescind the charges, they should stand behind you.

I hate to say it, but most likely the quality of the parts you'll get from them is crap, anyway if other posts here are any indicators of the quality they sell.

Tonkatoy

My credit card company said it is too long after the fact to do anything about it (Shame I guess)

elckibatman

you can dispute the charges.....oops nevermind.

Tonkatoy

Hang on guys I was speaking to my bank NOT credit card company & after talking the Credit Card Co they will look into it for me.

Keoman

iTrader: (3)

Shame such a huge company would be so rediculous about something so insignificant. Sometimes people loose business perspectives.
Hope all it all works out tonka, You have inspired me to use classic industries as a last resort.

1989GTATransAm

iTrader: (3)

" I have purchased 2 cars in the USA & had them shipped to New Zealand "

Did you happen to go through Pacific Imports in Orange, California to get your cars shipped to New Zealand?

Tonkatoy

I used an expat New Zealander who has a business called Kiwi Shipping - Specialising in Exporting & importing cars all over the world. Awesome Guy

hartsmike

Keep us UTD on this one.

Tonkatoy

Just to keep you updated I have contacted my Credit card company and they are looking into it & have threatened legal action to Classic Industries so I am sure that will get them moving

Heartbreaker

I do not know how many people look to ebay for parts, but stay away from a seller that goes by columbiaparts. I asked him if they sell the inner and outer window sweeps, besieds the seals, and what was included with their 5pc set of seals. I also let him know at this point I am just pricing parts, but will be buying within a few months. Well he responded that they do not sell window sweeps, as they can not find them in quality, and if I'm looking for the lowest price I should go to the seller with the worst rating. I explained to him, I understand you get what you pay for, and I do not shop sellers with low ratings, I also explained I was hoping to combine shipping, but if a product was worth it I could split up the sale. He responded back to me
"most sellers sell metro brand so look for the seller with the worst feedback to have the lowest price

as stated we will not sell sweaps since every ebay buyer we have ever shipped them to complains

thanks"

I responded that i would not buy from them, and also thanked him for telling me what their 5pc set covered. If you are shopping for parts on ebay, please stay away from this guy. I saw about 1A Auto here, and I think I will probably by the t-top seals, and window sweeps from them. The 11 peace set is not bad priced, and has more then what i was looking for on sale.

webeeZ28

iTrader: (2)

That's good news. Hopefully, you'll get this this resolved with your money being refunded. Let us know how it turns out

Tonkatoy

Credit card company can't do anything as it has been too long since I paid them so the CC company say they can't do anything. Oh well - you live & learn I won't be dealing with them again however there still may be hope that one day my parts will arrive. Won't hold my breath thou :-)

IMissMy86TA

If you live so close I wld suggest you contact them on this guys behalf. Talk with a manager there and show them this thread... Not good for their business since we are their target market

Markist

wow, I know Kiwi personally, he moves alot of hi-end cars, trucks and boats. A awesome guy, have drank many Beers with him in his Garage, you would never believe who he works for..anyway

TPI-Formula350-

I ordered door strikers from Classic industries a few weeks back. I ordered online and finished the ordered before they said the part was on back order from China and they had no idea when it would be coming in. I cancelled the order and reordered from Hawks and had the parts in 4 days.

ThreeOhFive

Whew! Glad I saw this... I was just about to order a new '91-92 chin for my Z28 from them!

Tonkatoy

I have PM'd 82mseta & he is helping me. Thanks Buddy.

silentkillzr

iTrader: (2)

Lol how much does it cost to ship a car to new Zealand?

kmcn47

hawks has always been more than helpful to me, got headlight motor rebuild kits and some interior plastics form them, fast shipping low prices, quality products, i recommend them, and thats an interesting question, i wonder what it costs to ship a car from japan as there are some nice imports out there

Tonkatoy

Give Steve a email he should be able to help. Email is cobrakiwi@aol.com or google Kiwi Shipping in California. Shipping was about $1800US from California to New Zealand. Funny thing was it cost me about that again to get the car from Atlanta to California.

the solitaire

Thanks for posting this. I am in the process of ordering some parts for my car. I live in Europe, so international shipping as well.

With such a wierd order system that does not even show whether a part is available or not untill you placed the order, and additional shipping for parts that are not in stock, I will definately look for other suppliers.

Already dropped Hawks an e-mail for some parts, but reading this I might extend the order with them including some parts I would have ordered from a different supplier.

Tonkatoy

I am pleased that some one can avoid what I have gone through. I am pleased to help.

silentkillzr

iTrader: (2)

Thats pretty crazy, not too bad of a price to go from ca to Zealand.

Tonkatoy

Just a final update as I have given up on this as there is now nothing I can do - Parts have never turned up but it is time to move on a forget about it. Thanks for all your support regarding this issue. Remember Drive it like you stole it as nobody ever died from smoking rubber

Project 3.4 Camaro

I would go to the better business borough, though Idk enough about it to know if its a stateside thing or international...though I would imagine most countries have something equivalent if it is a stateside thing.

84 1LE

iTrader: (9)

They tried doing something similar to me a few years ago.I just let them keep the parts on back order.Eventually (after 2 years) they cancelled the order on me.Like i was still waiting on them! No charge/restocking ****.

mrrman

wow...thats wierd....I bought alot of parts from them for my 87 TA GTA....I am now looking at picking up a 67-69 Firebird/Camaro...hope they dont shaft me on parts

Mooses92

Based on TonkaToy's experience i will NEVER buy ANYTHING from them. You don't steal from people as they did and expect to get away with it. Karma is a %$@*!

I look forward to reading a thread in the near future that the business went under. We may not be able to force them to do the right, honorable, respectable thing but we can sure control where we send our money!!

Tonkatoy

Thanks for your support - It is a shame when businesses do this thinking they can get away with it but I guess that is the perils of worldwide shopping :-)

ROCITUP

20% to cancel an order is ridiculous! i work for a VW resto parts house and they are being very unethical. good luck.

Pat Hall

iTrader: (31)

Lol, looks like old Classic hasn't changed their policies at all. Me and one of my best friends have owned 69 Camaros since the 80's. We started dealing with Classic probably around 1987 or so, and they were pulling the same kind of crap all the way back then too. I'll never forget when my buddy ordered one of their reproduction rosewood steering wheels from them. He paid about 300 bucks for it. The 1st notice he got from them is it was on back order, then after about another 6 months they notified him that there was trouble with the quality of the reproduction, and of course they wouldn't refund his money either. In the end, he finally received his steering wheel over 3 years after he initially paid for it! And apparently they really never got the quality issue resolved either since his wheel ended up cracking after being on the car for less than a year! I bought a reproduction tachometer from them for my 69 a long time back, before the good quality repros from OER were being made. I paid about 225 bucks for it, the faceplate was friggin plastic, and where the brushed aluminum ring is supposed to be on the face of it, there was a silver decal for the damn ring! If the appearance alone wasn't bad enough, after I hooked it up and started the car, the needle would bounce up and down like a basketball. Luckily I bought it through one of their distributors who dealt with them on a regular basis. I let him handle the problem and I was actually able to return it and get a full refund. I ended up spending 150 for a used original one from Rick's 1st Generation in Georgia, and the original tach has worked perfect since the day I bolted it in! Bottom line, I stay FAR, FAR away from that outfit these days, unless it's something that absolutely nobody else carries, and that's not really a problem with all the suppliers around nowadays. Usually even the most chintziest sellers on Ebay will at least refund your money if they don't happen to have what you paid for in stock.

Mooses92

Tonka ... have your parts ever "just shown up" yet?

Tonkatoy

Well I must say to the credit of Classic Industries that half of the parts have turned up but they are the wrong parts so I give up.

rs89todd

just to add to this i bought a complete front end kit for my camaro from classic industries, i was very impressed with everything at first, then was looking over my bill, and i was charged for 4 ball joints, and i have 2. was not a big deal, was gonna try to use credit and get more, but when i called the guy i delt with, pretty much got a dead end.

wasnt the best experience, but i spend alot of money on my car, and theyd get more money from me coming back as a repeat customer, then making the 40 bucks off the ball joints, guess its there choice....

Zepher

iTrader: (1)

I think everyone should call classic and say they were going to order a bunch of parts but reading feedback from various car forums of dissatisfied customers, that you will shop elsewhere.

Blown 346

iTrader: (12)

This rediculous. The way the times are now businesses always use this is an excuse for either charging restocking or like in the OP's situtation charge you before the item actually is in stock. They are concerned with dollar one.

For instance I bought a hood, it came damaged, the supplier or freight carrier wont do a damn thing to pay to fix $270 worth of damage. Its pathetic. I feel for you buddy.

majobis

iTrader: (3)

I just received my third order from them. On one hand, you know they have the correct parts due to their specialty business. However, my last purchase was a new printed circuit board for my gauges. Not only did they screw me in shipping charges (over $18.00 for a small box marked "1 pound") it was ordered on a Friday morning and didn't get processed (I viewed their tracking system) until Tuesday. It didn't arrive until seven days after that.

JimRockford

Wow,Sorry to hear about your problems with them.I hope you'll wind up getting your money back.

I've been to their shop to buy things from them on several occasions and have been very disappointed by the quality of their aftermarket "OER" parts as well as the slow unprofessional service.Sometimes you can end up waiting 20 minutes for your parts.

Most of the repro items are made in China and dont fit exactly as the original or are very poorly made. Their second gen pontiac arrowhead emblems for the 1977-1978 cars dont even match the originals in size,leaving a noticable gap in the mounting area. When they are marketing their items as "Original Equipment Reproduction" and charging top dollar for them,I expect them to look and fit like the original parts.

I hope you will be able to recover your money from them or at the very least get your parts.

Rick Ayres

Glad I say ur post was about to buy 400 buck worth of decals for my Iroc I just got painted now I will find them somewhere else good looking thanks

mrrman

I agree that the shipping is not realistic however I have ordered thousands of $$ of parts for both my cars and never had an issue. I buy when they have the 20% off sales and it compensates for the shipping. Sometimes Ebay is a better source than CI.

TwinTurboROC

We should all stand by our members when they get hosed by a company. Maybe it will work, or maybe they will just glance it over. We will see what kind of integrity they have. As it stands I won't order ANYTHING from them until this matter is resolved. Alot of thirdgen vendors stand by us and will tend to move heaven and earth to help us out. Hopefully this may help you out Tonka.

heres the email

"To whom this may concern:

Hey guys, I was reading through the thirdgen.org message board and came across a very interesting post concerning a sale of some parts to an international member in New Zealand. I know thirdgen camaros and firebirds are not a big parts are not a huge part of your sales and profit margins, but I feel from what I have been reading that he has been getting some undeserved treatment. Now as far as its concerned it is hearsay as we (the forum members) have only heard his side of the story, but as the post was a part of the aftermarket vendor review, we take it at face value. Because of this (post) I personally know of several people that were going to order from your company and several board members that went (or will be going) to different sources to get certain parts. If you do feel like making a post, or doing right by the member that made the post, I hope you would look into the post. As far as I also have read, there are some very unethical things going on with his transaction. Like I said, I know we are a small part of your business, but there was a old saying of "the customer is always right" and a vast amount of the vendors that support our cars have always put that above all else. And we in the thirdgen community also in return support our vendors that do right by our members. We are all looking forward to hearing from you and hopefully resolving this issue.

This is the link to the post https://www.thirdgen.org/forums/afte...ndustries.html
The Members (your customer) name on the forum is TonkaToy
My forum name is TwinTurboROC

Thank you for your time, Dave."

Twin_Turbo

iTrader: (25)

They did the same thing to me. I used to buy stuff from them for my C10 truck years ago, not a problem.Then 2 years ago I needed some parts for a 2nd gen F body so again, ordered from CI. The only thing that went speedy was them charging the credit card. The rest was all drama. Filled out the order, made sure no stuff was backordered...all looked OK. Upon completing the order at first I didn't hear from them for weeks, then they sent a little card wanting a signature confirmation from the credit car (weird! never had that happen ever before and I order stuff almost on a weekly basis) anyway, card was filled out... heard nothing. Decided to check website, sure enough stuff was backordered. Decided to call...got a BS story, I would have to wait or have the stuff shipped in multiple batches as parts trickled in at their place. I told them to hold off on shipping till all was there, or they would have sent the in stock stuff out. Anyway, I think it took some 4 months to get everything...and then the stuff you get is JUNK! The arm rests are super uber total crap, they are too small, they probably pulled a mold and ddin't account for shrinkage in the forming process. Close the door once and the super crappy things will split. Customer service? Worst ever, basically "tough luck". OER quality, fit is ****, quality is ****, color is off, they are not as heavy duty constructed as oem by any means,...wimpy probably chinese crap!

A lot of vendors are like this, I have a feeling they are in cahoots with shipping Co.s. They send us junk parts. I have gotten nothing but damaged/crooked fiberglass parts for my corvettes and crappy fitting or crooked interior parts for my corvettes. I can't imagine anyone in the US would not send that junk back, but they know that for us it's too expensive to send back.

Zip for instance, placed a healthy order for 63 corvette parts, including a new rear panel and some rivet blocks for screwing the lower valance on. Sure enough I received less than I ordered but stuff has to keep rolling so I repaired some of the old rivet plates I had... a couple weeks go by, package from ups, Euro 70 in shipping, add 8% import tax & 19% duty.. what could it be. The 3!!!!!!! missing nut plates. Are these guys morons? A hundred bucks down the drain for a couple of steel plates with holes?? Oh...and the back panel didn't fit worth a crap, needed a ton of massaging. They also left me hanging for months before I got the stuff. They said a headlamp bucket and the tail panel were not in stock an had to be produced upon order. OK, no probl. However, the parts I received they ordered from ACI and they had a fab date on them from 2010!! This stuff was in stock w/ ACI, Zip just left me danging for months. Another sh!tty outfit!

They even had the audacity to forward my personal data to the local Dutch Corvette Parts peddler. He's a Zip representative. He had the nerve to call and ask why I didn't order from him since he was a Zip rep. The reason is obvious, the guy is seriously overpriced, I can buy the parts in the US myself and save 30-50% on the total, where he gets dealer price, bulk shipments and what not. I'm not paying that kind of money so he can play with his split window all day.

Rant over

DarrensCamaro

iTrader: (6)

****, I just placed a order with them! I hope to have better luck!

DeltaElite121

Order from ColoradoSpeed. I've bought my entire suspension from them and haven't had one single problem.

TwinTurboROC

Hey guys, I received 2 emails from Ray Yager who is the Merchandising Director for Classic. They are looking into this matter and trying to see if it could be resolved.

Email 1

"Hi Dave,

I am the Merchandising Director for Classic Industries and your email was forwarded to me for review. Thanks very much for bringing this to our attention. We are reviewing this issue with great concern. If we had some additional information about the identity of this customer, his real name, account number or invoice number, it would help a lot.

Our company policy states that if an item is not in stock, we do not charge for it. As standard procedure, we only charge for items that are in stock that can be shipped right away. We also do not take deposits for “out of stock” or “backordered” items due to the uncertainty of when an “out of stock” item may be available. Furthermore, because the order process is a computerized process, there are many checks and balances and it is almost an impossibility for this to have happened under normal circumstances. Most orders are shipped within 24-48 hours.

Since this is an international order, the first step would be for our shipping department to provide a rate for international shipping. If a part is not in stock, there is no way for our shipping dept. to provide a rate for international shipping. In order to provide a rate, we must measure the box and weigh the box to determine what the shipping charges would be. Simply put, without the item in stock, we cannot provide a shipping rate for the order. Normal procedure would call for us to inform the customer that an item on his order is not in stock, provide a rate for the items that are in stock and then give the customer a couple of options as follows.

1.) Ship Order Complete- If the customer chooses this option, the entire order would be put on hold until the backordered item was in stock. There would be no charge to the customer until the backordered item was in stock. When the backordered item is in-stock, the customer would then be notified that his order was ready, the order would be “rated” and the customer would be given a quote. The customer would then need to approve of the quotation before being billed for the shipment.

2.) Ship Partial Order- In this scenario, the customer is given a quotation for the items in stock. He is given the choice of cancelling the out-of-stock item or leaving the out-of-stock item “on backorder”. Regardless of what he chooses to do about the out-of-stock item, if he chooses to ship a partial order, then only the “in-stock” items are rated for shipping and only the “in-stock” items are billed at that time. Then, if/when the backordered item becomes in-stock, the customer is notified and given the choice to continue with the backorder or cancel the backorder. If he cancels, we simply void the order. No charges for anything. If he asks to continue with the order, the process starts again from the top, with the item being “rated” for international shipping, a quotation being given to the customer and customer approval being required before billing.

Never under any normal circumstance that I can think of, would we charge for an “out-of-stock” item or would we charge 20% for cancelling a backordered item. After all, we have not charged for the backorder in the first place, so how could we enforce a 20% fee on something we have never billed for?

More than likely. This is a misunderstanding that has occurred regarding exactly what this customer was originally billed for. Or, it is entirely possible this person is mistaken about what company he placed an order with. Without more information, we cannot be sure exactly what transpired. But I can assure you that we have not “stolen” anyone’s money. There is more to this story than meets the eye.

Thanks again for bringing this to our attention. We will continue to research this issue.


Ray Yager
Merchandising Director"


Email 2

Hi Dave,

After re-reading this thread and meeting with our sales manager here, we think we may have figured out what happened. This order was most likely not a routine order and was most likely affected by some kind of issue out of the ordinary.

For instance, if for some reason there was an overpayment on an international order, the customer would have been informed of the overpayment and given a choice to get a refund or hold the amount as a credit against a future purchase. The reason we offer this to international customers is due to exchange rates. In a refund scenario with international rates and foreign currency, it is possible that if the exchange rates have changed since the customer made payment, the amount refunded the international customer could be different than what he paid in if he paid in foreign currency. So, as a service to the international customer, we may offer to hold the funds as a credit against future purchases. But, keep I mind, this is completely optional. We are just as happy to refund the amount to the customer.

I am pretty sure this is a misunderstanding that could easily be handled by our sales manager. It is company policy to refund this customer’s money if that is what he desires. We have a 100% satisfaction, money back guarantee. If we can identify who this person is, we will gladly take care of his concerns and give him a refund if that’s what he wants.

Thanks again for bringing this to our attention. We will most likely address this issue on the forum ourselves. We appreciate you bringing it to our attention.

Best Regards,

Ray Yager
Merchandising Director

Twin_Turbo

iTrader: (25)

I would have, they wouldn't accept my international order. Member Reid Fleming helped me out a lot by ordering them there for me. Kind of rediculous I couldn't order straight away, it's not like I won't pay for shipping