http://www.dmhperformance.com/

I like the product. No complaints. But customer service could be better.

Ordered product on a Sunday. Did the whole pay pal thing to pay. All good. Got confirmation from Paypal my money was sent. Good.

Never recieved anything saying when I can expect my package to be shipped for 11 days. Finally after 2 E-mails. I get an email back. Not saying sorry for delayed shippign or anything. just a tracking #. A week later I get product. All good, works good. I am happy with product.

Thier customer service could use work. I hope the product does not have problems because I am scared of the turn around time on that. A simple email saying expect your product to be shipping out within 5 business days or something would have sufficed. With a statement saying the tracking # would be provided at that point and time.

I really don't know if I'd want to support a company like that again. Even though the product is good. Or go with a more expensive race ready that I can get through summit and know i'll have grade A customer service.

 

So far. No good. The product failed. (i seem to have problems breaking these things)

I contacted them about failed product. they said ship it back and they will take care of it. no problem

I ship it back. Been almost a month. Cannot get a date when product will be returned. won't answer phone calls. won't return messages. won't return emails.

I am very close to ordering a race ready unit and cutting losses on DMH performance. If I do end up getting a DMH back I will resell it at a discount to someone else who can use it.

 

Still no word. This has got to be the worst customer service ever.

 

Did you try calling the phone number listed on the site?

 

Yes I have numerous times. They have a message machine. I left numerous messages. If it is gonna take 2 months to get it back..fine...I just wanna know about it!

 

Still no word. can't contact. tried calling from different #'s. It's a pain in my ***. I have grown to realize I won't be getting a product back.

Please don't support a product and company like this.

 

It has been over 3 months and nothing. I am curious if anyone has bought anything in the past 3 months from them. I see Summit racing used to sell their products and stopped. Must have been a customer service problem. I guess I won't be getting my product back. Such a shame. Dont' support. Race Ready works great.