had a few things destroyed by UPS, and everything i get from UPS is always in shotty shape. boxes come soaked and torn. they dropped a wheel i sent out a while back and threaten me with a lawyer when i complain. i just want to give fair warning to people shipping items like wheels and glass, please choose Fedex!

 

I agree...UPS didnt distroy anything of mine but they ALWAYS get my address mixed up, or dont know where they are shipping it to. I had given them specific instructions to deliver the package after 3pm when my dad would be home. and if no one was home we would leave the payment in the door so they could take payment and leave the package. Well the first 2 days they came and left w/o even takin the money and before 3pm. So I called again and told them it had to be after 3pm once again. Then the third day they came early again but his time found the money ( we put up like 5 signs from the side door to the front door directing them to the money) and left the package. but yea they are not impressing me right now.

Jason

 

i hear that. actually i just got another crushed package by ups the other day...wtf is wrong with them?

 

"U"nusually "P"oor "S"ervice

The Trickster!!!!!!!!!!

 

They better not F*** up my headers that are on the way!

 

i think they only like detroyin wheels. they uausly just like the crush boxes on other items. and the best part is, they have nothing to do with the package when you complain.

 

Not to be a goody-goody, but I have shipped multiple things via UPS and have had no problems. I'm talking NOS fenders, newly chromed bumbers and stereo stuff and have ahd no problems at all. TO be fair though, I do always package real nice and have only recieved about 20 things via UPS and the rest is me shipping . Sorry bout those rims bro. Sucks!

 

If you hate UPS don't buy anything that requires shipping. The problem is POOR packaging on the other end.

 

they were not packed poor at all. i nevre even opened them from the factory packaging. and when i complain, they always tell me its improper packaging. how can it be improper when they dont even look? i actually told the lady on the phone "what does improper mean? if it can stand up to you dropping it a few times its improper?" i went to drop something off 2 weeks ago and it was raining out, they had all these boxes stacked on the wet ground and they were THROWING them into the back of a truck. again i ask, what the h_ll is wrong with them? maybe its just up here where they dont care......

 

OK I dont like them even more now!! I'm shippin out LB9 heads to a fellow member and I shipped them out on 11/18/03 from the UPS store and paid like $65 to ship them. They couldnt provide me with a tracking number right away I had to wait a day to get it. When I called the next morning I was told it hadnt been picked up yet and to call back the next day. So I called back the next day and each day after that they have put me on hold and never come back. The package has not been delivered. I have no tracking number to track it. I have a frustrated buyer. So yea NEVER USIN UPS AGAIN!


Jason

 

Usually the problem is with poor packaging, sometimes UPS bangs things up but so does everyone. If it has value to it, use the insurance you can buy cheaply through UPS then you can make a claim and get the value of your item back. I use UPS all the time and do not have any unusual problems with them. I have seen stuff come in damaged from every carrier out there. Be safe protect yourself quit being cheap, trying to save the couple bucks and get your expenisve items insured.

 

its got nothing to do with being cheap. you shouldnt have to buy insurence, they should know well enough not to crack up your package. you actually dont have to buy insurence to claim the damage, there is a law that prevents that which i stated to them right out of the book (father is a lawyer) and thats why they were so quick to threaten me with a lawyer. it has nothing to do with money like i said, its their ignorence.

 

Let me tell you my UPS horror story. I bought a set of wheels and tires for my wifes car from a guy on ebay. Everything was going smoothly and I got the tracking # and was watching everyday to make sure it was OK. The day they were to arrive, 3 were on my doorstep. The fourth was missing. Checked the tracking # and it turns out they shipped it to Illinois. I'm in PA and bought the wheels from IN. The day before they were all at the distribution center nearest my house. Then the fourth made it to IL in one day. How is this possible when it took 4 days for the original shiiping from IN. They gave me some BS how sorry they were and they'd have it to me in 2 days. It only took them 1 day to get it out there. I finally got it the day before the first snowstorm of the year(they were snow tires) just in time. Point is I hate UPS. I have a couple more stories about them, but this was the best. I sell alot of stuff on ebay and only use Priority Mail. I have never had anything lost or damaged. I've even sent crytsal trays across the country to CA. If you have a choice, use the Post Office.

 

how about this one, I used to work in a auto parts store and I ordered a dynomax exhaust system for a dodge ram for a customer. When we got it it was the box top with the shipping label but no exhaust. Somebody at UPS Stole it!!

 

to hell with them. worthless shipping service

 

I've shipped most of my stuff with UPS. The only problem i've had was with USPS....first sale and they delayed my box for awhile, I got reported at pay-pal for it! It finally got there, so it's done and over with. secondly I sent a console piece to France, the 2-week time frame for sea mail turned into more than a month, I had almost turned in a 'lost-package' form. I wasn't worried, it was insured, as always overestimated. It turns out, it got kicked around Germany for a few weeks....

The buyer was amused at all of the stampings on it from all over Germany. He was happy to finally get it.

UPS? not one problem, infact they garuanteed delivery days even for ground. Automatiacally insure boxes for $100, extra is a few dollars, nothing big. Anyone who thinks that UPS should be responsible for anything because you drop it in a box and write 'FRAGILE' on it, is a certified nit-wit. You must pack your boxes to withstand a drop from an airplane, a little newspaper and cardboard can acomplish this. Also the quality of the box to beginwith has a good deal to do with it, single layer cardboard won't hold up like triple layer dishpack boxes. I worked for a moving company one summer, packing boxes and moving. Packing has everything to do with the durability of the box.

A box with hollow spaces is asking for trouble, it must be filled in...or braced with something. protect sharp edges with extra layers of cardboard ect. ect..

Just work a day in any warehouse/distribution center, you will suddenly realize that no box has an easy ride. If you want your stuff handled fast, why should the people have to be gentle with it? Good packaging can protect against most handling, except extreem cases.

The best box I ever saw was my Borla system. it came in pieces, inside a triple layer box, filled solid with liquid foam (liquid while filling, solidified), basically a solid block of foam with pipes in it. They anticipated the absolute worst handling, and they should've, that was $600 worht of pipes.

overall, I'm happy with UPS service, ground rates are very reasonable, If you want better service, you simply have to pay for it.

 

working for fed ex i have to agree that boxes go through a lot. Fed ex uses a mechanical sorting system so the only time the boxes are touched are when they are unloaded onto a belt and then when they are loaded into a trailer. UPS uses more man based sorting of packages.

ofcourse no matter what damage can occur. When boxes are coming into a load trailer at up to 600 per hour, they are crushing each other and ofcourse an improperly built wall can lead to damage.

 

i bought a set of vortec heads for my old trans am back in september. about a week later i ordered an intake manifold from summit, and the head bolts, rocker arms, etc. from scoggin dickey. the intake manifold came in about 4 days. but the other stuff came in a month. every day i checked the tracking progress, which said that it was just sitting in Lubbock, Texas. i called ups every day for almost two weeks AFTER the scheduled delivery date and got no help whatsoever. i finally called scoggin dickey to see about a second shipment, and that same day i they called me back to say that they found it in oklahoma. scoggin dickey, not ups, found the damn package. from now on, it's fedex for me

 

It just goes to show that one bad impression is a lasting impression.

I hope Scoggin Dickey refunded your shipping in full, since UPS won't charge for shipping if it goes beyond thier time window for reasonable land shipping....which is very reasonanble.

I've never bothered much with that, like I said, all of my customers recieved my parts on time and were quite impressed at the short delivery time, even paying ground rate. If they ever lost a package, I would just collect the insurance, since I always insure it for way more than it's worth, or just the usual $100 standard. I would be able to find another part, or refund 100% of the cost and still have money left over. Fed-Ex has had thier problems too, but they have gotten much better.

I'm not here to defend UPS, I'm just adding my input. I can't remember ever seeing any problems with UPS myself, but I don't deny it as a possibility. The only thing I can say is: find the customer service rep and complain, complain, complain...you would be surprized at what a company would do to make things right.

 

when i got my wonderbar in last month the packing was ripped up a little bit so i made the driver wait untill i completly inspected it, he was not to happy about that, than he said if there was a problem with it he could not take it back or do any thing with it, i informed him that if there was a problem with it i would not sign for it so he would have to take it back, there was money owing for brokerage fees (which is another verry expensive thing that ups charges) so he would have had no choice.

 

I take that all back, UPS is still good, but I did use USPS a couple more times.

I went two blocks down the street and visited the customer counter.

I shipped 3 245/50/16 tires to North Carolina....I think. I didn't even pack the tires, I wrapped them tightly with saran wrap, after affixing the labels to the tire.

I also sent a couple of rims, both in one box, layers of cardboard inserted all around and inbetween them. They arrived in the same condition they were sent.

USPS is reasonable if you are shipping close by, after you get a state or two away, it's UPS time!

Ask anyone who sells more than one part, USPS rates get old real fast, for you and your customers. If you know how to pack a box, there is little to worry about.

Tips:

use good tape! wrap it around the box crossing the other tape if it's heavy. cover all edges and corners with tape. The hevier the box, and weaker the cardboard, this is necessary. Some times, one or two pieces of tape can be the difference between a secure and unsecure box.

No objects touching, even some scrap newspaper or cardboard can be used to divide things and insulate the package.

No delicate and heavy stuff together, delicate plastics and electronics should be sent in a separate boxes, or at least a box within the box.

The entier box should be filled, with anything, popcorn is the lightest, paper adds wieght but it's free and at least it's biodegradable. Old plastic shopping bags make great padding too, some of you probably have an obnoxious collection of those in the pantry somewhere, Pack'em! This prevents the box from crushing.

use a good box, look at the stamp on the box 'corugated 25lbs crush strenth...' things like that, look at the box itself, does it look like something that can withstand what you are trying to do with it? is it stapled, glued....already falling apart?

Yes, you can get away with weak boxes, padded envelopes ect.. depending on what you are shipping and where and how and all that. The safest for you and your customers is to use a reasonably prepared box or shipping carton, then there is nothing to worry about. it could get tossed from the sky and it wouldn't make a difference.




What a way to make the man's day. What can possibly happen to a wonder-bar?

 

from what i hear, USPS is the way to go. much faster then UPS, prob a bit more to ship though.


on a different note, im glad to see this post took off well! lots of hits!

 

This is true. If the packages are not there within the guaranteed days, the shipping is supposedly free. I would suggest to anyone using UPS to take advantage of this because....I work at UPS and boy could I tell you about some stuff but I wont for my own protection. I will say that every time we 'misload' (scanning and loading a package into the wrong trailer, hence the problem of packages going to the wrong place and delaying shipment), we get 'wrote up', which could lead to getting fired eventually. This pisses me off because they give us hell about every little misload, but yet when someone calls to complain about it or try and get their money back, they try and blow it off. Such hipocrites, they are only worried about their numbers there. Or when something gets broken, HA its not their fault, no, its the shipper's fault, contact THEM about it. Lying bastards, its because they cram so much stuff down their belts at one time, because their greedy. I'll tell you why stuff gets smashed up and torn up is because they run more volume than their buildings and equipment is made to handle. When theres a jam (and let me tell you, it happens often....as in every few minutes on my PD alone), respect for packages is of no concern. If a small, light packages is on the bottom of the pile, guess what happens. You get the idea. Ohhh, I could go on all day about this but I wont. I see so much stuff happen to packages that I cant believe every item I've ever recieved through UPS has been in 95-100% perfect shape. Guess I've been really lucky. On the other hand, I've gotten broken up stuff through Airborne Express (bent my damn NEW GM felt window seal/guide in half!). I have gotten UPS stuff late tho, when there should have been no problem (I've checked the label myself).
I do agree with what others say though, and I can vouch for this. If you plan on shipping something, pack it WELL! If your package is the result of mishandling, I can say that a good packing job can mean the difference between life and death of your package.
Well, I've said more than I planned to, but I guess I cant get into trouble for talking anyways. I never signed any confidentiality papers, and I'm in the union so I guess it dont matter. Whatever. Sometimes I hate my job, just because I see how things are run there.

 

well i paid good money for the wonderbar and if i want one that was scratched up and gouged i would of bought one from a junkyard. Also it is only tubing so if something heavy falls on it, it can chrush it or bend it. Besides his attidude stunk so i decided to check it to make sure it was right.

 

Now we have heard it straight from the horses mouth. UPS sucks. And about the wonderbar. The man paid for UPS's service to have it delivered to his home, so he had every right to fully inspect the package.

 

Yeah I find them funny when it comes to time when I order something UPS. I could order something shipped ground from New Jersey and it will take more than a week sometimes from the point its shipped to the point I receive it - according to UPS' own trackign data. Something from Cali ordered 2nd day always makes it.

Sometimes I think the purposefully hold packages if you don't order expedited shipping. And its happened many many times.

 

Maybe more to ship, but when you consider its more convenient, its worth it.

Here, I have 4 post offices I can go to within 15 minutes, whereas UPS I have to drive all the way to some damn backroads facility in Canarsie to send something, about 40 minutes away.

 

hey man now its my turn to tell you a secret. i work for sears and you know what i found out? DieHard batteries are Exide batteries
with different labels....HA get that one

 

... and most of the appliances are Whirlpool, small power tools are Ryobi, and so on. Most of Sears stuff is just rebadged, from a former(thank ***) Sears employee.

 

actually, i think johnson controll makes them now. i was talkin to a guy i work with and he said they switched to johnson controll because excide was f-ing them with used batteries.

 

I am using Fed-Ex for the next boxes I'm shipping. They have UPS beat by about $10 per box through 5 zones. This is Fed-Ex Ground service, the "green fed-ex".

I'm not concerned if they baby these packages or not, as usual, these are bomb proof! I challenge those Fed-Exers to break something in there....they will have to run over a box with a fork lift to accomplish that!

 

I am using Fed-Ex for the next boxes I'm shipping. They have UPS beat by about $10 per box through 5 zones. This is Fed-Ex Ground service, the "green fed-ex".

I'm not concerned if they baby these packages or not, as usual, these are bomb proof! I challenge those Fed-Exers to break something in there....they will have to run over a box with a fork lift to accomplish that!

 

so yet again UPS has screwed up. got my blower in the mail thursday and the next was sticking out of the box. the foam curnels were blowing all over the yard. the pully on the blower is destroyed and the crank pully is smashed up pretty good. THANKS UPS....blew 1200 on it and now i cant use it. best thing is, it was insured for 2k so i had the shipper call up and they said the best they can do is 100 bucks? LOL yeah, sure. so now they have to send someone out to investigate the packaging which is worthless since the box was destroyed and it got worse when i opened it. like im going to save the original packing? yeah let me keep a million foam curnals around so they can come look at it...and to top it off, its a B&M blower that hasnt been made in over 5 years. hope they are going to pay the long distance phone bill to weiand. had to call them to see if i could even still get the pullies. i guess they bought B&M out a few years back. they are problebly going to give me the "insufficent packing" line again, even though the packing was sprawled all over my yard. now i have 2 things to sue them for. THANK UPS YOU F__KS 1200 down the toilet

 

Dude..then what the he11 is the point of frickin insurance then? If they are not goin to insure anything to its worth the why offer it. I raise the BS flag on this one man....SUE EM

Jason

 

there is actually no point. there is a law that protects postage handling so you dont have to buy it. its like one of those things they can make extra money off of. i have already sent in a letter about the wheels and they sent a letter back from some idiot lawyer thinking itll scare me....hardly. if i get a hard time about getting new pullies, im suing them without question

 

again, sorry to hear about everyone's misfortunes.

UPS may do some things, like setting a package on wet ground or tossing a box out of a truck.

GOOD packaging can avoid all possible damages caused by the 'idocy factor'

the box with the blower in it probably was single layer, no staples or glue, filled with pop-corn!?

Packed for upside down, sidways and upright handling?

popcorn does NO good for something so heavy. Popcorn is ok for filling in space in properly packed boxes, but not as a cusion alone. The item will shift it's way around. was the box tapped up with one or two pieces of tape over the weakest part of the box as usual or taped several times over and wrapped around with REAL packaging tape?

was the blower itself, wrapped in cardboard or bubble wrap and tapped? Braced with cardboard or foam, centered in the box...crushproof box?

Crush proof is a concept that most people don't get, a box must have external wall stregnth as well as proper filling to ensure that is will not crush under the wieght of other boxes it is stacked up with. You can't expect a shipper to stack thier truck one layer high just because you want to send such precious cargo. If this is the case, you would have to pay frieght charges and ship it on a pallet. If the box is big and heavy, chances are it's going near the bottom. if it's something fragile, like plastic interior piece, pack it in popcorn, bubble wrap ect. and lable all sides of the box: TOP LOAD or DNC (do not crush) if it's light, chances are that it will get top loaded anyways....the box should still be thick, just in case.


with something so heavy and expensive such as the blower (also fragile) it should have been packed above and beyond 'sufficient' and there would be no need to blame UPS.

I worked as a packer/mover for United Van Lines, our packing was able to withstand whoever might handle it along the way....across the country or around the world. Movers are very careful with boxes, believe it or not, UPS isn't so careful, so box it up good!

a couple of layers of cardboard on the bottom of the box can help prevent damage from shock or wet ground. There is no such thing as too much tape either.

 

i understand the whole "good packing" deal, but im trying to say is that they shouldnt handle stuff the way they do even if its packed in a titanium box. theres no need to toss peoples stuff around the way they do, ive seen them do it. and to leave it on the ground infront of my house?! thats 1200 bucks in that box and they just leave it torn open on the wet ground infront of my house....blowing foam all over my lawn. complete idiots, all of them

 

Do yourself a favour. Go work for Airborne or UPS as a sorter. Then you will understand and will pack much much better. Your fuel pressure regluator is gonna get smashed by a 200lb box falling down a 30 foot slide. The pace is so fast the works have no choice but to throw everything onto the belts and I do mean everything fragile or not. I know this having worked as a sorter for 3 months a few years back.

 

doesnt give them a right to toss boxes around. they shouldnt promise quick service if it will result in damaged property

ive noticed that jegs has been sending packages to my via fedex now instead of UPS. lol i think they either had too many complaints or saw this post have they totally switched to fedex now? has anyone else ordered from jegs and got it via fedex lately?

 

If you don't toss the boxes, they get smashed, by a few thousand pounds of other boxes on the slides and then within seconds bust open from the pressure spilling contents on many other conveyors. At that point you will never see your parts, it was lost in the mail. If the shipping lable survived they send you a nice envolope with it in saying sorry about your loss.

Its a really sucky system, and they don't treat their employees right either. Throwing 100+ pound boxes by yourself for 5 hours every night leads to a good chance of injuries which they won't cover. They claimed one guy came in with a broken leg and worked half the day to make it look like he did it at work, so workers comp would cover him. Last time I checked they still haven't reimbursed him for the medical bills.

You have a quota of 80 boxes a minute and it doesn't matter if they are all 300lb boxes that take 3 people to lift over you head.
Remember this is sorting, which means you have to find the label and pick which one of the six conveyors that go to different flights that box goes to.
Its truly insane.

 

i just got some parts from jegs yesterday and they came FedEx. the boxes looked fresh off the shelves. ive never recieved a box from UPS in this great of shape. i will be doing all my business with FedEx from now on. and to top it all off, they came a day early at 10 AM. thats some great service. i think jegs canned UPS and is using FedEx now because the past few orders have been coming FedEx. another reason to like jegs

 

I like UPS. Never had a problem with it. Wont ship any other way. I hate ordering from jegs, cause they use that ****ty fed ex

 

I've also had problems with F**-Ex. Having a column shipped to me, and it tooks like 6 days to get from one state over! The box was all beat up and the driver was like, Oops.
but at least the shipper had the sense to package it nice and padded.

 

exactly. it took them five days to get me my carb. UPS usually delivers in 2-3

 

Depends were you live at. Away from large cities and in out of the way locations call result in slow service at times. When I have the tracking number and there estimate date its always on time.

 

:werd: I work there too so I know how it goes I just got 5 misloads last week and 309 mistoggles the week before cause I was working 2 trailers. I handled 5,300 or so boxes and none of them lightly, you have to package them well, picture your box under 7 feet of other boxes and pack accordingly (though I do actually try to be careful if it does say "fragile" on it, I wouldnt want my stuff ruined either). I cant believe they havent fired me yet, I get about 3 to 5 misloads a week, man I hate that job. BTW what up fellow teamster!:rockon:

 

UPS sent me a bill once a month for three months.... for $0.12.... and that was AFTER they charged me incorrectly when I took delivery of my wonderbar.

 

well Both Fed Ex & UPS cant find this place (well the reg drivers can) Just the other day UPS came out & I was going " man they are running late (they are normally here like at 10 -11 am but this guy was running like 3-4pm) He pulls in to our drive gets out & starts to had my husband the package says "Russel?" Dan goes "No Ivey" the UPS Driver " Damn I just gave your package to the old lady across the street now I have to go get it" We walk across the street (he drives) & we get our package & we talk about it.

Fed Ex has delievered Sound system stuff & cat back stuff either 2 houses down the road or next door. Heck they even said that a set of $3k C-5 seats were delievered & they were still on the fricking Truck.

Maybe I will try DHL