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Russet seat covers- PUI are brown

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Old Jan 21, 2021 | 09:43 AM
  #1  
ChrisH821's Avatar
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From: IL
Car: 88 sport coupe
Engine: LS1
Transmission: T56
Axle/Gears: 3.73
Russet seat covers- PUI are brown

Just as a heads up for anyone who is looking to replace their russet seat covers in an 85 or 86 Tans Am, the russet/graphite seat covers offered by PUI are not even close to the right color. I ordered a set and they are BROWN. No ifs, ands, or buts about it, they are brown brown brown. Dark, crappy looking 1980's couch brown.
I am also being stonewalled by the company I ordered them through as they INSIST that I MUST PAY 25% "restocking fee"(that would be $77) because how can I be so stupid as to not check what the color was first. Nevermind that they are advertised as replacement for russet.
I have attached a picture, the top is the BROWN seat cover that they sent, below that is the existing seat cover in an area that has spent its life against the center console away from any sunlight.

Thank you for looking

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Old Jan 21, 2021 | 10:10 AM
  #2  
Aaron R.'s Avatar
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From: Missouri
Car: 1985 Z28
Engine: 305 LG4
Transmission: T5
Axle/Gears: 3.42
Re: Russet seat covers- PUI are brown

Yeah, nobody gets the russet color correct. My new carpet was definitely wrong shade. Too much red hue when the original russet tended toward an orange. Oh well, no other options.

I actually gave up keeping the car original when I discovered nobody makes new russet seat covers. Priced NOS material and a shop to make them, but it would have been around $2,500 ten years ago. Gave up and put in black seat covers.

Call your credit card company and contest the transaction. You have the picture proof that they sent you wrong item.
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Old Jan 21, 2021 | 10:33 AM
  #3  
ChrisH821's Avatar
Thread Starter
Junior Member
 
Joined: Aug 2004
Posts: 90
Likes: 1
From: IL
Car: 88 sport coupe
Engine: LS1
Transmission: T56
Axle/Gears: 3.73
Re: Russet seat covers- PUI are brown

Thanks Aaron, I am now working with a local shop who claims to be able to get these in the right color but we'll see how that works out. I actually would have preferred too much red vs. no red at all.
I am also working with someone from PUI who so far has been very helpful and understanding, he agreed that the color they sent was radically different.

The manager at the "establishment" I ordered these through wouldn't even consider helping me and actually hung up on me when I told him I was glad to see that a customer is only worth $75 to you. It really didn't help that his first words to me on the phone were "you aren't going to change my mind".
I do a lot of car work and they are semi-local to me so it really bums me out that they treated me that way.
This line from an email response from them really put me over the edge...
"Putting ourselves in your shoes; if we stumbled on to a website that lists covers for our car we would have inquired for a little more info."
They were one of the first results on google, no "stumbling across" as they put it.
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