i could go on and on about the poor quality.
here are some highlights. there are MANY other issues.
ALL three trailer doors leak. side door, escape door, rear door.
when you walk around in trailer, it makes very weird noises. maybe this has something to do with it.
several areas in trailer where plywood is lifted from crossmembers.

very poor workmanship on metal cutting and installation of sealant.

no sealant?

the roof was not cut to fit the corner on both sides in front. thats ok, lets just squeeze a softball size of sealant in there and then put some more on top and pack it in real good. i ran the hose on it, and it doesnt leak. YET! water is puddled in there, though.

bracing for a/c has poor quality fitment. its only tack welded!!! im sure it would be fine, but i would prefer to have it fully welded.

several lights on trailer installed crooked.

coupler welding is very shitty. im suprised it didnt break loose on the ride home.

 

I don't think I've ever measured my hitch height but I also use an equalizer hitch. You adjust the hitch height so the trailer rides level when loaded. It's an overkill 12,000 lb hitch but they were out of 10,000 pound ones. Using an equalizer hitch eliminates the sag put on the back of the truck from the weight of the trailer. The entire truck chassis carries the weight so the loaded measurement is actually taken at the truck's front tire wheel openings. It also keeps the nose of the trailer from sagging when you're slowing down.

With an F350, I didn't really need the equalizer hitch but it's always a good investment. One thing I don't have is the stabilizer bars.

I'm glad I got a good deal on my Pace trailer. From the build quality of my old open trailer and from what I can see in your pictures, not all trailers are built the same. There's a reason some trailers are inexpensive.

 

i'm not sure i'd have taken delivery of that dude...

 

Maybe its one of those Hellen Keller Edition trailers.

 

As I said on YB, get your money back and get a different trailer.

 

alright. here we go.
FINALLY got in touch with charolette at the factory thursday afternoon. she said she called me monday and told me to bring the trailer back, but this is false. she wanted to see pictures, i sent them, she never called me back. sent numerous emails, and several phone calls (twice daily) and no response what so ever. she said there was no need to talk to me, i just need to bring the trailer back and they will fix it all. ok, why not email or call to tell me this, just dont expect im driving out of my way for them to hack it up even more.

the only issue she sees with the trailer is the roof sealant in the corner. everything else she says i am nit-picking??????? even the dealer i bought it from says this is not acceptable. the hacked metal on the front where the wires go in, she doesnt see the problem. "the wires have a plastic covering on them, they will be fine." im not concerned with the wires, im concerned with the fit and finish. the reflectors are in place... it doesnt matter if they are crooked. the leaks are no biggie, just put another layer of weatherstrip on top of what is there. she is not taking me seriously at all. she had the fab shop look at the pics of the coupler welding. i told her the other side had a near perfect weld, but this looked dangerous and poor quality. i guess the welder says its ok, and she says it looks fine to her. said if there was something wrong with it, i should have pointed it out when i picked the trailer up???? also have more pictures of the a/c bracing showing the horrible metal work, and that its only tack welded. i sent 4-5 different pictures. the fab guy says its fine, and even she doesnt see what im complaining about. you cant see the bracing isnt welded? what is doesnt look good.
she acts like its no big deal. i told her i just spent 5000+ on a trailer and i expect better from a new product, then she gets very unprofessional and says, "well i just paid 40K for a brand new nissan maxima and when i got him it had dirt in the fender wells." WTF!!!
i could have cussed her until she hung up but i kept my cool.

she is sending me a tube of roof sealant, the metallic sealant used around the trim work and black sealant around the framework. thicker weatherstripping, new reflectors, and also an automotive grade rubber weatherstripping she says they dont use anymore because its too thick. sounds like what i need.

here is an album to all the pics i took of the small details. 90% of this i can fix myself. but i shouldnt have to. i noted EVERYTHING i could find that wasnt perfect, but charolette says nothing is perfect.
AVOID FREEDOM TRAILERS LLC!!!!!!!!!!!!!!!!!!!
http://s102.photobucket.com/albums/m108 ... gonmaster/

 

Did you just get overwhelmed when picking it up and didn't notice all the little details at the factory because you were excited about it being new and finally having one?

 

The plastic loom over the wires through the bare metal hole is completely unacceptable. A proper round hole should have been drilled then a lip seal placed around the hole. The plastic loom can rub through on the bare metal edges just as easily as bare wire. It just slows the potential problem before the wiring shorts out.

So much assembly line welding is scary. When the rest of us would like to see a continuous bead weld, the manufacturer says multiple short welds is all it needs. It cuts construction costs. Seeing short welds is one thing. Seeing just plain bad welds is something else.

You can always complain to the BBB.

 

this is no excuse, but yes. excited. tired after driving 6 hours, knowing i had to make that same trip back, longer and slower. now upset about the trailer height etc.....
its real easy to get caught up and lose sight.
as i said, i can make these repairs, but its ridiculous that i have to.
2 days off work, gas and eats, i could potentially have 600-1000 dollars out of pocket depending on my work schedule.
should have just left it at the factory and lost my deposit.

ive recieved emails from people that know charolette and are going to call and bitch on my behalf, but i dont think it will do any good.

 

Man, that is complete BS my friend. I hate to say it but you got hosed, but you already know this. And their going to send you the parts so YOU can fix it. Unacceptable if you ask me. I would park that mother in front of their building and blow it up, but thats a little drastic. And "nitpicking"? You spent hard earned money that could have gone in half a dozen other directions, but you chose to spend it on a something that you thought would be of acceptable quality and got junk in return. I would seriously ride their a$$'ss and make them regret the day they sold you some half assed product that you supposedly "nitpicked" about. Nobody cares about quality these days and they will do anything they can to deny responsibility. At least it seems that way with the people you did business with. You should ask them if its company policy to send out crap and call it gold. Rant over.

 

You at least going to have them fix the axles so the thing isn't a 4x4?

 

for real...i couldn't get my car in that trailer...

 

I have an average ride height of 3", doubt I could even get it on the ramp door with the front clip off.

 

With my torsion axle trailer, the nose of the car still rubs going up the ramp.

 

Jump it in Bo and Luke Duke style. YEEEEHHHHAAAAAAWWWWWW!

 

my car will not fit. its 3.5" too high at the nose.
i even jacked the back of the truck up on some rhino ramps and it still wont clear.
my buddy has a pace 28' and he has 8 3/4" wheelboxes with torsion axles, car pulls in fine, with an inch to spare. i gave these measurements to my salesman when i ordered the trailer to take into consideration.
what i ended up with is a 7" wheelbox and the trailer built using a 45 degree downstart axle when it should have been a 22.5" downstart.

stephen, i know its probably cold where you are, but im curious to how much clearance you have from the top of the tire to the bottom of the wheelbox. loaded or unloaded doesnt matter, just let me know.
thanks.

got a price on axles. 860+truck freight.

 

Wow, that totally sucks. A complaint at the Better Business Bureau wont force any refunds. It just logs a complaint. How did you pay? If its finaced or on a CC, you have a better chance of disputing it, stopping payment, or possible refund.

I have a 24' Millennium. Its got a slight taper at the entry area. It sits pretty low. Low enough that I'm going to weld some trailer wheelie bars on it so it rolls when going over uneven surfaces, instead of scraping. Mine is 15" at the bottom of the door.

 

15" is close to the norm. all the ones i have measured have been 12-14 inches at the rear depending on axles and tire size used.

ive already tried to dispute this with my credit card company and they refuse to do a dispute in this situation.
**** poor. i have been slammed with work and havent had time to take some time off and speak with the bank. i may give them an ultimatum on this matter. there are plenty of banks wanting my money and i can get another credit card. no biggie on my end. i only use it for fuel for work, online purchases, and for cases like this which does me no good now that my bank is being a donkey.

 

Is your trailer insured? Worst case have an accident or have it stolen, and file a claim.

 

i have looked into it and if i get stuck with it, i will have some type of insurance.
no chance of a claim, im too honest of a guy.

guess where i finish?

 

stage, i understand being honest, and that is why i say what i'm going to say: STAND YOUR GROUND. you have a trailer that is unusable to you in the condition you picked it up in. this is hard money spent on a trailer used to haul your toy around. i use my race car as a stress reliever, this is a source of stress. not the way it's supposed to be in my opinion. you bought a trailer to put your race car in, and you can't put your race car in it. call up to charlotte's boss. certainly this women isn't the be all to end all of this trailer company...go over her head. don't even talk with her. i know it's time and money out of your pocket, and it's easier said than done, but you need to make a trip back to the factory.

 

 

another thing, since i'm on my soap box, the amount of money you will have to spend to fix this trailer WILL BE MORE THAN YOU WILL LOOSE IN TWO DAYS OF MISSED WORK AND FUEL/FOOD to take it back to them. not to mention the time spent fixing the thing.

 

this issue should be resolved by the end of the week. i would appreciate if someone in the know how could delete this thread, please.
end of story.
thank you.