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Customer Cervice bad example with Supercharger Rebuid. com
Hello
I have 88 trans am gta with axxel super ram, 42 lbft injectors, Fast ECU and procharger P1sc.
Procharger I used 15 years to race and finally need to replace output shaft beargings toghether with impeller because bad noise and uncentered impeller crach.
Im from North Europe, Estonia. Far from USA and www.superchargerrebuild.com
I ordered New impeller from www.superchargerrebuild.com. It all went fine , impeller arrived jule 2022 and went on to shaft with a little heat. Center hole diameter 1.895 mm.
My own fault dint attach center bolt tight enough 100+Nm ( no glue also) center bolt vent loose next race and demolish impeller and bearings jule 2022.
I order a second impeller august 2022 but this one came with center hole diameter 1,905 mm and it went one just cold.
I send email to sales@superchargerrebuilds.comto get proper impeller, but got answer that I myself broke impeller and just should add more glue and that will work.
I also asked person name and phone number to whom Im talking but no name and telephone number, company name arrived. Is anyone knows Todd Manes ( money receiver) may be the person and what is their thelephone number? What would be his company name and register number?
Idea to add glue ( locktite blue) is not working successfully because impeller works in tempertures 100-150 degrees celcius and gearg lue will start to melt and let bolt loose and soon impeller loose if not first race then next race. If impeller is loose then happes the same like first and second time in my car . Loose impeller or bolt demolish ewerything: need to change bearings ( high speed , low speed, oil pump) again and impeller too. Im sure Todd Manes dont take any responcibility then also if his recomended solution did not work.
Has anyone know how to relate Todd Manes from www.superchargerrebuild.com a way that he just take responsibility of his fault produced impeller and send me with his expences proper detail I payed with. Paypal I olready made complain. Has In USA has some other organisation who deals internet merchandice complains?
How In USA You usually solve this kind of fault detail reclaims?
I would be grateful of ideas how to convince Todd Mane convince to send a proper detail or money back.
I also add some pics to illustrate situation.
-about under my car hood ,
-first rebuild new bearings,
-then 4 impellers pic ( right down- original S1sc broken, left down-second D1sc impeller broken, right up- third original s1sc,left up- fourth D1sc loose hole impeller)
- shaft diameter
- second impeller ( under ) diameter measuring
- fourht impeller up diameter measuring
Best regards!
Kristo Tihvan
+3725113699
kristotihvan at gmail . com
North Europe
Estonia