Guest

One word.....CRAP. It fits like garbage. When I contacted them about it, the jerk that handles sales swore my hood must be fake. So I bought an OEM insert and compared side by side AND took pictures to show the difference in measurements. Only after I threatened to completely out them on it, did someone higher up decide to intervene. Do not deal with the lower levels in customer service The mold for the part is obviously not right, and I dunno if Hawk's even cares. Pics coming soon..........

Guest

Since I was forced to buy another OEM SS insert (sold my original one years ago) I thought a direct comparison would be in order. The OEM unit fits flawlessly. So any discrepancy in size will yield a sub-par fit. I also purchased a laser cut Yo-Fab stainless plate to go over the insert (my reasoning for wanting another insert) and it didn't fit worth a crap. Hawks salesmen made sure to point out that it was likely the culprit too, refusing to take responsibility. It fits perfectly to the OEM piece. He even specified OEM in the ad, and when I called him out on it, they went back and edited it. Here are the pics.

Standing on a level surface, OEM on the left (frontside pic):



Backside, OEM still on the left:



Side view:



OEM on the bottom, then the insert, then the China crap uptop:



The insert into the OEM piece, perfect fit



Insert in the Hawks piece....



A close up of the screwed up mold.....

Guest

Its not long enough, its not tall enough, its flimsy, It's curved wrong, it feels cheap, and it looks like crap overall.

Realistically, I'm aware that sometimes cheap china crap is just that, cheap crap. But don't deceive by putting OEM in your ad, then go back and change it after I mention it to you. Don't talk to me like I'm stupid or uneducated by suggesting my verified SLP SS has a fake hood, make no attempts to right the situation UNTIL I comment on the fact that I'm a very active member of the Camaro community and forums, then the owner wants to handle it after his goofball has scarred his company name. Google searching my name will yield 190,000+ hits. I contribute to the community, a-holes like this profit from it. True colors do come out, and its my job to give other community members my info.

Guest

I'll be posting this lots of other places online too incase the ****'s here decide to delete it. I know Hawks can do no wrong on this forum....I know they (Hawks) thought I forgot about it, but I was just waiting in the bushes.

hawksthirdgen

Hi,
Seriously?? Calm down, it is a hood insert that is made here in the US not CHINA, if you like I can take a picture of one in a original ss hood to show you they fit fine! I am sure it not your hood though. I am sure we took care of everything for you and if not give a call instead of posting like this at 4:00 AM in the morning like we are waiting on your post LOL!! . LEt me know if we have not gotten this resolved for you .
Sincerely
Bruce Hawkins

Guest

Yeah you might remember this from a while back, its been a good while since I bought it. I can dig up the exact date if you like. I been too busy to post up, but been meaning to, and finally got around to it. I hope now you see your piece is crap for fit. There is another thread floating around where in less then 24 hours from posting, someone claimed to have the exact same fitment problems as me. This is just as much about the customer service as it is the part however.....and I work graveyard since you choose to be so nosy

Pillsbry10

iTrader: (1)

you have a whole 5 posts on thirdgen.org...big balla you are.

TwiSSted

Just want to make sure I'm following this right....you joined the site several months ago, own a red 2001 (4th gen) Camaro SS with an automatic trans and chose to make your first contribution to a 3rd Gen site by complaining about a product you purchased.... Good luck.

TwiSSted

Whooo Hoooo! Doing a Google search on my screen name yielded 312,000 results! I win.

Twin_Turbo

iTrader: (25)

He provided pics to sho he's not blowing smoke up everyones behind. I don't see anything wrong with his post. The parts are obviously made incorrect. It happens and if no one spreads the word everyone will end up buying parts that don't fit.

I have the same issue with one of those high rise spoilers. 1st one I got was all warped. 2nd one is straighter but still doesn't fit. The studs are all in the wrong place. I got a non iroc/rs decklid, one off a std. car with no 3rd brake light and3 or 4 of them are still off. Drilling an additional hole is not a solution because of access via the rubber plugs. NOw I have to cut and modify the spoiler to make it fit. Not what I expected at all. I may try one of those cheaper ebay knockoffs.

Pillsbry10

iTrader: (1)

i googled mine 197,000,000

i win sir

82tarecaro

iTrader: (4)

It's not a Thirdgen. He should post this where other prospective buyers can see it. I am sure there are 4th gen forums where others would like to hear of your experience with these parts.

TwiSSted

Bingo. IMO there's a place for everything. He's already posted this on LS1 tech and Camaro Z28. Posting this here is just to try and force a response from the vendor.

Pillsbry10 - https://www.google.com/search?source...8&q=Pillsbry10

I only see 3930...

Guest

You're the smart one of the group I can tell

I don't currently own a third gen, as you can figure. I did have one for a while years ago. I am not a very active member here, as you can figure again. I am aware that I bought this part from a vendor who specializes in 3rd gen merchandise, so I feel it's relevant to the members here. A thank you would suffice I said I contribute to the community, as in Camaro community...you are aware there is more then just 3rd Gen enthusiasts correct?

Oh, it's there too. Several of them.

Pillsbry10

iTrader: (1)

im very aware of the other generations of camaro, but i also dont go sign up for their message boards and bash vendors. Also he specializes in 3rd 4th and 5th gen. you are complaining about a 4th gen part not a 3rd gen. so there really is no point to warn us of the problem you have with a 4th gen part.

For the record im not a hawks fan. you come in here acting like your someone special and you have 0 posts outside this thread. your barking up the wrong tree.

edit: are you really going around message board to message board over a freaking 25.00 part?

DeltaElite121

I think this sums it up. I understand what you're trying to do SS, but I don't think you're handling it correctly and it's making you look like the "always disgruntled customer". None of us know the full story, but he's right.. 5 posts and you're bashing one of our vendors over a cheap part. I could see if you were peeved if you bought a motor from them and it wasn't as promised over $2,000, but $25 isn't worth talking about unless it's the poor service you recieved. Just be careful how you present information because image is everything to many people. Outside of that, your pictures do make a valid point.. and for that, I completely understand where you're coming from.

89_RS

A thank you for what? I tend not to care with miscellaneous things like this. A hood insert isn't going to do jack for your car, no matter how much you think it will. I shelled out $750 to Hawks a month ago for a brand new set of floor pans and have only one complaint: they couldn't update the order status fast enough for the shipper. My pans were delivered to the shop before the purchase on my credit card changed from pending to final.

TwiSSted

I'd first like to thank Mr. 01 for recognizing my intellect for what it is. Thanks. My mom always said I was special.

For the record I'm not defending Hawks either but I have purchased from them in the past without issue. If the part is bad, address it in the proper place.

Also for the record....Mr. Pillsbry10.....I googled MY real name and got 6,220,000.....YES!

Maria8

Hawks is good people. They helped me get my Trans-Am to run 8's in the 1/4. I will use them again and again.

BlackenedBird

iTrader: (5)

My only "problem" with the OPs post is this.....

It seems, to me, since this is a 4th gen part.....Maybe it might have been more appropriate in the https://www.thirdgen.org/forums/afte...vendor-review/ section? Just my opinion on the matter because of it being a 4th gen part. Or does the 3rd gen use the 4th gen insert part too?

The pics makes it VERY obvious that the part is not correct so my question in the end is.....What is Hawks going to do to resolve this?

Pillsbry10

iTrader: (1)

lol i still win

197,000,000
6,222,000

Pillsbry10

iTrader: (1)

i dont think anyone is questioning the part is wrong or not the same whichever it is. it really doesnt matter as its not going on any of our cars. its not for the 3rd gen hoods.

Guest

I bought this part last year, if I was disgruntled or bent I woulda posted months ago. I'm not asking for a refund either am I? I'm not asking for anything from this vendor, but I do have a story to tell. AND, it was more then $25, and it was the service AND the part that led to me being an unhappy customer.

Please see above response.

Please tell me what you think that I thought a hood scoop was gonna do for me? I sold my OEM insert a couple of years ago and after seeing the stainless waterjet overlays from YoFab I decided I wanted an insert back so I could add the overlay. No more, no less. I could care less about your $750 order with them.

I did exactly that, and got laughed at and insulted....basically. It wasn't until I
threatened going public that they finally started acting right.

I have no problem with Bruce directly. Don't know him, never will.

If its in the wrong section, I would approve it to be moved no problem.

Please see response above.

Pillsbry10

iTrader: (1)

sure does seem like your disgruntled does it not? they way you posted on here i probably woudlve gave you bad service as well.






would seem your just getting insulted and laughed at here as well...whats that tell you.
should be moved to a 4th gen site and not on here or the vendor section maybe..

you should get to know bruce....seeing as he owns the place

jchaussee

First of all pillbry10. Didn't you you have a problem with a headliner awhile back and trash the vendor?maybe not. But I thought it was you. And secondly Bruce from hawks. Really. You are going to personally trash a customer on a forum. Absolutely no class. I will never ever do business with hawks because of that. I can understand people getting crappy parts.S%%t happens. But you did not address it even close to professional. I have seen people upset with A1, but A1 unlike you apologize and don't take personally and address theviasue personally. Same with thirsgen ranch and Denny. Ivwill now sayvthat not only iS Hawk$ overpriced but they are extremely unprofessional.

Guest

I know he owns Hawks....but I don't know him personally, nor do I have a problem with him. And if you don't like the thread carry your a** mmmmk?

Guest

No Bruce likely won't publicly bash someone, but he will question the time they choose to post a thread. Why? You don't think that petty crap shows someone's true colors? I do.

jchaussee

Well by the way he wrote it, perhaps it was more belittling. Either way is is highly unprofessional. Period. You don't treat customers that way.

Pillsbry10

iTrader: (1)

i wouldnt say i trashed the vendor...i feel i was a bit more mature.

https://www.thirdgen.org/forums/afte...ks-custom.html

and i also was warning of a problem that people on this board actually needed.

there are PLENTY of threads about hawks.. you either love or hate them.

Guest

I don't love or hate. Just telling my story. The part is/was crap though, I wanted to be perfectly clear about that, but not disgruntled.

jchaussee

Like I said. It wasn't the part being shitty that will keep me from doing business or the OP thread. It is how Bruce handled it here in the public forum.

TwiSSted

I like how he's trying to help us in an insulting way.....****'s?? Seriously?

Pillsbry10

iTrader: (1)

yeah that comment alone can and will get you banned...maybe why no ones taking you seriously

DeltaElite121

Not going to lie - that definitely rubbed me the wrong way as it comes off condescending.. but I just assumed he didn't intend for it that way. Either way, I still stand by what I said. This could've been handled much better.

t-top havoc

iTrader: (3)

Bad part-- seller should be informed.

Bad service-- manager // supervisor should be informed.

Bad parts & bad service-- owner notification time!!!

Disrespect by a representative of a company-- owner time!!!

Most vendors sell the stuff, not make or quality control it.

Good to know the MAKER of the part moreso than the vendor. ALSO, if a person lets the vendor know the part is crap, maybe the vendor will look into the problem & track dissatisfaction.
Good to know the service rendered--- either good or bad.

I imagine in this case, Bruce had NO IDEA how you were treated til he saw the post. Ofcourse an owner will address an issue when he // she becomes aware of it.

If a the return policy has run out, be aware that unfortunately for a buyer--SOL!!!! But still NO reason for the disrespect by the rep.

Now that we have one side of the story, what's the B side sound like????

Carlos773

iTrader: (3)

Calm down. Yes its a 4th gen but its a vender well known here. I just see a user posting up here showing what quality products they sell and their service.

Why get all riled up? Its a good way to get them to respond and fix this issue.

Thanks for the heads up, but most of the long time users know what kind of people Hawks is.

AussieIROC66

Thank you for sharing your experience 01ssreda4

onthedownlow

iTrader: (4)

[quote=jchaussee;5154205] Bruce from hawks. Really. You are going to personally trash a customer on a forum. Absolutely no class. /quote]

Yeah I couldn't agree more, sometimes you gotta stop and think before you respond to upset customers, in this case your poor handling has put you and Hawks in a bad light.

onthedownlow

rarebmx

iTrader: (6)

I personally did not have a good expierence with Hawk's the first time I ordered. I WOULD buy form them again, and will. I handled this differently: Yes, "Customer service" was not good however, it is a small family run business and they are providing a service. Heck most "customer service" now days you can't get anywhere.
Product - had ZERO issues.
Bruce and I talked and he is a stand up guy doing the best he can to provide a serive that you obviously needed and trying to provide for his family.
The 1st BEST way to handle this is: Send the part back and discuss personally with Bruce.
The 2nd BEST way is to buy NOS from GM or Hawk's since quaility is worth more to you than price. Why didn't you go this route to begin with? Maybe because it was a 1/4 of the price? GM still has NOS parts in their system and for what little bit you paid (I assume under $100) you are sure making this out to be a HUGE deal. WGAS what your feelings are. So they are hurt, return it and ask for a refund. Move on, sell your car or insists on NOS parts from GM. Reproduction parts usually never fit exact. This has been going on since day one.
Hawk's is doing a great job in a lot of peoples eyes. Your one part not fitting isn't going to ruin Hawk's. These kind of post really shouldn't be allowed since I personally know that if Bruce said he will resolve it, that is better than any guarantee! He is a stand-up guy trying to run a small business. Do you have ANY idea what that takes? There is so much to running a small buisiness with overhead and government BS that most of you don't even realize how hard it is to stay afloat. Let alone JO like you trying to rant about a fricking part of a grill that you were trying to save a few bucks on. Send it back and deal directly with Bruce. If he doesn't resolve it - I will give you the $25 - wow - NOS for $107.99 and a reproduction for $25.... Hmmm - it should be EXACTLY the same. You are trying to ruin a business' reputation over $25????
Screen, Camaro 98-2002 Aftermarket SS Hood Screen

Your Price: $25.00


Screen, Camaro New GM 98-02 SS Hood Screen Grille

List Price: $111.15
Your Price: $107.99

Guest

I paid around $50 for it IIRC and I turned around and bought an OEM one for $105, later finding out Summit carried them at the time for about $85, probably still do.

And clearly stated, I emailed them immediately after finding out about the fitment issues.

92 Formula

iTrader: (2)

Welcome to probation. Locked due to being about a 4th gen.