goomaan

iTrader: (2)

JEGS advertise on their site that they will not be undersold and they will match any price.

Well that is a blatant lie!!!! I found hooker 2055-1 on a competitions site and really preferred to deal with JEGS. So I called them to match the price and after several oops we disconnected yous and several hold pleases I get please call me back in 20 minutes because the supervisor cannot find the item you mentioned on the other site.

So 30 minutes later I call back and speak with the same rep and he (Barry) tells me "Sorry my supervisor is not willing to match that price." It was obvious that Barry did not agree with this and tried to transfer me to his supervisor who was sitting at his desk and guess what happens...the call gets bounced to voice mail and no one calls me back..

I say F a JEGS.. I can not believe that they will not stand behind their own policies and the crappy customer service is unforgivable!!!

From the JEGS site:Effin liers!!!

88TransAmFreak

iTrader: (15)

Just curious, what was the "other site" and please don't say ebay.

Stephen

iTrader: (12)

What was Jeg's argument for not honoring the price match?

goomaan

iTrader: (2)

He stated said it was too good of a deal and they are not willing to match it.
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amazon.com

Abubaca

iTrader: (3)

I know in my business, we have our "sell" price, and we have our bare bones can't go lower price (for lack of a better way of putting it). Although not in writing, we will typically price match to this "can't go lower" point. Beyond that, we just lose money.

Should Jegs put it in writing? Honestly it probably makes them more money on those prices they CAN match, than losing a few customers here and there. It sucks, it's crappy, but it's business.

Although not the same, it's similar to a money back guarantee. They can offer this because they probably can sell 10 EXTRA items to consumers because they see an item has a "guarantee". Even if all 10 customers are unsatisfied, only 3 take the time to fill out the proper paperwork and get their money back. In the end, it's profitable, if not a little shady. That's life. The sooner you get used to it........

Guest

They arent the only ones doing that. I ran across a similar problem on a non-car website and they told me the same thing, was too good of a price and they couldnt match it. 110% price match guarantee my foot. They should be getting in trouble for false advertising.

Charged350

iTrader: (1)

**** them glen...i hate jegs....never spend money there anymore.

bpeters113

i tried to buy a new demon carb through them, guy on the phone wouldn't help me cuz i didn't have a catalog in front of me.

Stevo

iTrader: (45)

I normally shop summit, unless a part is back ordered there then i go to jegs.

I find jegs hard to navigate and there prices on most stuff is more expensive then summit normally within a couple dollars. But sometimes some of there stuff is cheaper then summit. Just kind of depends whats on sale at the time.

Id say 80% of the time Summit is cheaper even if its only 4 cents.

Both companies will get me my parts in 2 days, i just prefer summit over jegs.

88TransAmFreak

iTrader: (15)

Wow $752.72 vs $815.99 .....That's a $63.27 difference. I'm curious why Jegs wouldn't match it.

Sometimes these companies will sell "seconds" at a much lower price than the mainstream sellers. I don't really think this is the case here, it looks like they sell new stuff.

The only problem is JEGS does offer a pretty good shipping rate on big items like this, and a gurantee of 2-3 days. So your not only buying a product, your buying the "service".......and they know that. I always had good dealings with them....if I ordered something on a tue or wed...I ALWAYS had it by the weekend to put on my car.

So then it's your call if you want to take a chance with the seller that has no picture of the product, no real reputation established (compared to JEGS), and a delivery of 6-10 days. (which means they most likely drop ship the item).......that's where they got you.

Now if SUMMIT or PAW had a lower price, I bet they would have matched it.

But I agree the ad on the site about matching prices is misleading.


http://www.amazon.com/Hooker-2055-Ca...0763671&sr=1-1

http://www.horsepowerfreaks.com/sale...hooker_2055-1_

http://www.jegs.com/webapp/wcs/store...=hooker+2055-1

goomaan

iTrader: (2)

It is actually $698.

http://www.amazon.com/Hooker-2055-1H...0765029&sr=8-3

I have purchased a ton of my car stuff from amazon. I got my Borla cat back from them and it was shipped in three days. The reason I went to JEGS for this one is because they were the only ones that could ship it to me this week.. Summit and Amazon are not shipping these till the end of the month.

88TransAmFreak

iTrader: (15)

aaah out of stock, that's why Jegs didn't match it. They figured if it's out of stock and you need it bad enough you would pay thier price.

It's a tacky thing to do, but I bet thats it....supply and demand

goomaan

iTrader: (2)

No their policy does not state it must be in stock. Summit's policy clearly states in stock item.

1320jon

I used to buy from them, partly because I wouldnt have to pay tax. Summit is in Nv so I pay tax. The last time I bought from jegs, I paid alittle more then where I new elsewhere I could get my product, but I was being loyal....then they F'd me with a BS shipping , the thing ended up costing me 25$ more, and they didnt even tell me about the shipping charge till I got the online paid invoice......I even complained, and didnt even get a responce AT ALL.

To bad, I use to root for them, now I wouldn't hurry out of the way at a national event for them.

5678TA

i'm pretty sure that jegs will only match legit automotive businesses.. amazon is like ebay without the bidding.. people and businesses can post..

thats my guess..

i only roll with summit.. i only use jegs for things that summit doesnt have.. shipping and handling is a rip off from jegs.. when i was looking for tires, a pair of 28x11.50 hoosier qtp's would have costed $650 shipped to my door in hawaii.. went to harlow racing and got the same thing for $460 shipped to my door.. not to mention the tire alone was $11 cheaper.. even summit was $560..

sometimes shopping around a bit helps out.. for me, i saved $100!!!!!!!

HCR13

iTrader: (5)

I agree with 5678TA, Amazon is a "public" selling place... I don't think its right, but in the end Jegs, Summit, the-other-guys, are all businesses.... I've never had a problem with Jegs or Summit and I too will shop based on price, and being a weekend warrior, shipping time...

goomaan

iTrader: (2)

Sorry but both of you guys are mistaken. Amazon Market is a public selling place. Amazon.com is a legit online retailer just like Summit and Jegs.

In fact the headers are sold by Amazon.com not some third party @$$ that can not stand behind their product.

I for one was very happy that there are stores like JEGS out there who see the vaule in stocking parts for our cars and if they would of given me a legit excuse why they will not beat or meet the price... Well lets just say you would not be reading this post.

HCR13

iTrader: (5)

ok... the main reason why I compare Amazon to ebay is because I've bought used college books before on Amazon and usually when searching for an item, sometimes it'll inform "new: #, used: #" and a price range of the search... I was aware that Amazon itself was a "store"...

TheScaryOne

iTrader: (3)

Yea, but if you look at the headers link, it says, " Ships from and sold by Amazon.com." which means it's from Amazon. Not any of their affiliates, or any marketplace sellers. It's actually FROM Amazon.

HCR13

iTrader: (5)

I stand corrected...

Cgroh89

iTrader: (1)

What I still would like to know if Summit and Jegs are the same of a parent company.

And I know where I work we do price match. They want us to stay within 15% off what the competitors price is. but I usually just go 20% off and it bets the other prices

1MeanZ

iTrader: (9)

I dont know who or if Jegs has a parent supplier, but Summit does. Motor State Distributing does supplies Summit's stuff.

goomaan

iTrader: (2)

Where do you work?

TA

iTrader: (1)

In my business experience we NEVER price match on an item that the low price advertiser is out of stock on. It's often a loss-leader, and they will probably either bend you over on shipping and "handling" or sandbag you on shipping the product so they can get a large-quantity discount on their purchase from the manufacturer. That is also a questionably ethical thing to do, but you don't complain about that?

In the end, not all businesses buy the same products for the same price, and you cannot expect a business to sell it cheaper than what they paid for it, or they will have much bigger problems than irate "price match" callers.

TA

lasher_350

I don't think anyone would price match a price you found on something you found down the street at a local garage sale either...same thing here. And I truly doubt that Amazon.com is a retailer of car parts lol...

BluFBdy

iTrader: (1)

Well i hate to be different but i havent had a problem with jegs before, summits what gave me an issue, it was an easy fix but beyond that i havent had a problem with either site. Yes jegs is a bit more expensive but i like having the 2 day part shipping, like someone mentioned above, you pay for a service along with the part, that i like. IMO jegs is easier to navigate than summit, and i dont think that buying parts off amazon is smart, that to me sounds like trying to buy parts off myspace hoping jegs to match it.

Might be a bit off topic but, are the headers NEEDED right now? Or can you wait for amazon to get them in again? No more price matching crap to deal with, OR you can pay the extra?

5678TA

ok guys this is just getting ridiculous..

think of it as you are jegs.. would you knock off $115 on an $815 part just for one customer because he/she went to bargains.com to find the lowest price possible?? that is why people shop on amazon and ebay.. prices are lower than any retail store.. just look on ebay i'm sure you may find a lower price than the amazon one..

goomaan

iTrader: (2)

One thing you have to love about TGO every miss-informed individual is allowed to post some BS into another person thread.
First ebay and amazon are two entirly different ends of the earth. Ebay is an online auction house that anyone can sell a product on and the manufacture does not have to honor the warrenty if something is wrong.

Amazon.com LLC is an approved authorized online retailer. And yes authorized to sell hooker headers and all other automotive parts. In fact if you buy from amazon.com LLC your purchases are back by all manufacture warrenties.

So please if you are sitting home and feeling like you are smart and want to post some incorrect BS start your own thread.

To answer the one logical question; yes I wanted to have them installed this week because my cat went bad and wanted all work done at the same time. I will wait for amazon to ship and thenpost when I do get them. Oh and by the way shipping is free.

5678TA

whats wrong with my post?? i see no BS..

i was just saying, you go to amazon and ebay to find better deals.. and if you are a retail store, you probably wouldnt want to drop prices dramatically (in this case $115) to try and match another place.. i'm just stating the fact that things are cheap at ebay and amazon.. nothing else.. i know about the warranty issue that come with amazon and ebay but thats not what i was talking about

and i used bargains.com as a metaphor for a place that has lower prices..

91Bird305

You aren't getting it. I can't call up Jegs and say I found a better deal on Ebay and expect them to match it. Ebay is completely different then Amazon.com. So please stop using them as a comparison to eachother when it couldn't be furthur from the truth...

goomaan

iTrader: (2)

5678TA

alright guys, this is too much.. i know that jegs will NEVER price match to ebay, i know ebay and amazon are different places.. i hear all of this but i guess you dont understand what i'm trying to say.. i'll stick to the tech threads

goomaan

iTrader: (2)

5678TA I hear you and understand what you are saying.

The point we are trying to make is Amazon is not a discount house; they just happen to be one of the largest on-line retailers and because of this they are able to make more of a profit by selling more items.

Amazon would probably sell 100 of these before JEGS or Summit sells one.

I am guessing a lot of you have called JEGS because now they are saying they do not pm amazon.com. This does contradict what the original sales person said. I asked him directly do you pm amazon.com. His response was yes we do.

CAMAROJOKESTER

iTrader: (4)

I also have had problems with jegs. About a year ago I bought the jester adj torque arm and was going to install it recently due to getting a new rear end and didnt really want to mess with it earlier, but when I was installing my new rear end I opened the box and it was missing all the bolts for it. When I called them they told me it was to old for them to replace the parts, but they were able to sell me the missing hardware. I had no choice but to buy it because I didnt know the sizes of the bolts. I felt that that was a bad way of doing business, because it is their brand part. I could see if it was another brand name but it was jegster brand part and they didnt stand behind it..

Stephen

iTrader: (12)

That's not even CLOSE to a fair comparison. A YEAR later & you want them to give you the bolts?

#1, it is a persons responsibility to open a box & check Maybe the bolts WERE missing. Had you opened it on day 1, chances are ...problem solved. Free bolts.

#2, I can only imagine how many people would start calling into get bolts they lost, after it sitting for a year. They opened it, everything there. A year later of moving around, and the bolts are now lost.And now they'd want free bolts. $5 worth of Grade 8s at Home Depot....

88TransAmFreak

iTrader: (15)

CAMAROJOKESTER

iTrader: (4)

when i say bolts i mean hardware. there wasnt anything in there but the metal bars and plates. and i wish it was $5 worth of bolts that i wouldnt have complained about but i cost me $40 to get what i needed from them. and the box was sealed never opened.. as an automotive company they should understand that when it comes to installing things can get delayed.. i just thought they would have stood behind their product a little better. thats all im saying.

Slouch

This looks like a good place to chime in
I have to say, summit is the best... But the other day I found some Scat forged rods on summit that were $28.99, *SET OF 8* Obviously this was a typo but I took a screen shot and sent it in to them and asked for my set of 8 connecting rods for $28.99. I knew that they were each, but I jumped out of my chair when I saw it said SET OF 8 and got all happy.
No dice... What a bummer.

stage20

iTrader: (3)

here is what i do..... i give the person that has the lower price the business(if they are reputable)
if a given company is willing to price match, then chances are they know someone else has it cheaper.
only 1 in a 100 request a price match. its a win win situation for the retailer.