Colts45s

Lon your awesome!! Just bought a gear nut and guides for my pull down and let me tell you they are excellent. I recomend TDS to anyone who needs parts for their broken or buzzing hatch.

burnout88

I don't think they are that great. I emailed a question on the wonder bar month ago. Still waiting for that response. How hard is it to reply?

KenV

Given my experiences with Lon, I would wonder if your email made it to him. He has always been fast to respond with me. BTW one of his wonder bars is still under my Formula looking brand new, and the headlight door kits are a lifesaver. Not a free ad, but credit where it's due.

I say shoot him another email. There's no way he'd let anything sit for a month.

86NiteRider

iTrader: (10)

Actually he will probably respond to your post here. Just keep checking back...

92 Formula

iTrader: (2)

Wow. That is totally out of the norm for him from what I know. He is generally very quick to reply. Have you tried to PM him here? My experience with him is that he is first rate.

I hope you have this resolved, please consider PM'ing him. Good luck.

gcgarner

No response from Lon would make me think something is wrong. He has been nothing but helpful and prompt with my transactions.

1989GTATransAm

iTrader: (3)

I agree with the above post. I would try again. Lon is great and things do happen.

Colts45s

i agree lon was very fast with my order. It only took two days from cali to alabama. Top-Down is Top Knotch

Firebat

iTrader: (7)

I've bought stuff from him 3-4 times now. Sends stuff out quickly and the parts are amazing. Email filters can sometimes block stuff out and TGO doesn't always work on sending out email notifications like if you get a PM. Maybe try giving him a call.

92RS shearn

I have to agree with all of those above. Lon has first rate customer service.

tilstad

I agree with all of the above, Lon is a first rate type of guy. Even called me long distance to Norway just to tell me the shipping deal went ok, and the parts where coming.

I''ve been a repeat customer, and if Lon sold more resto parts for our cars, I'd get all of them there.

gcgarner

I can't say enough good about Lon. Ordered a Wonderbar today at 4:16 p.m. EST. It shipped today at 5:23 p.m. EST. One hour and seven minutes from order placement to out the door. Now THAT is customer service.

tilstad

He did have some issues with bouncing emails a lil while ago, I'm not sure thats properly taken care of or not. I told him about it, but it may still be an issue on the mail server side. If you get no response, I'd advise to make a call.

lonsal

iTrader: (2)

Did you e-mail me at: topdownsolutions@yahoo.com? Or did you send me a message through my web site? The latter doesn't work for some reason. My web hasn't been able to help fix it. E-mail me and I'll reply.

Lon Salgren
Top-DownSolutions

VAN454

I have ordered stuff from Lon on 3 occasions. I had the parts in less than a week here in Australia. 10/10 for TDS when it comes to service and the quality of the parts.

luvofjah

iTrader: (2)

Another Satisfied customer...
Great service before, during and after the sale...

Rafael

Eagle223usa

Another +1 for Lon, great parts, great service.

ParkerTPIz

iTrader: (6)

Tds is awesome, i had quesitons about the wonderbar and he responded within a day!

i made my purchase and was more than satisfied with Lon's products

TA

iTrader: (1)

FWIW, this confirms my theory that no matter how hard you try to take care of your customers, and TDS tries very hard, someone on this board will complain about you anyway.

TA

ParkerTPIz

iTrader: (6)

wat? to whom are u implying this to?

Josh R

iTrader: (1)

TDS does have awesome customer service. Lon emails me back right away. Alston Subframe connectors shipped fast. No complaints besides the fact that he powder coated my wonder bar black instead of red haha. I could tell he felt bad and was ready to give me my money back or send me a red one. Nice guy easy to work with. Thumbs up for TDS.

deadbird

Is it really that tough to figure out it isn't you ?

mercdeking

You can have the best customer service in the world but how many customers could you possibly be losing because that system isn't working?
I've email a few companies before and if I didn't hear back i called it a day with them. (Didn't go to a forum and comment, just didn't shop there, can't blame him for the complaint though, valid is valid.).

Interesting enough, I've shopped from a few of this websites vendors because of the help I've received here so I would technically be better informed on how to get in contact with you but others wouldn't.
--Modern day muscle,
--TPI parts
--and now Modern day muscle again

I would pull that websystem and leave a note or email address or phone number...

ParkerTPIz

iTrader: (6)

well **** i didnt know? i was the last one who said something and anyways, u didnt say it so y do u care? i was just trying to figure out wat and who he was talking about

samiam91RS

yea same here. i orederd a gear nut from TDS. shipping was great. but when i went to install it, the whole freaking thing just fell out and those white plastic rail guides (???) came out in pieces...i was pissed. so now WTF was i supposed to do? well i e mailed TDS and i got nothing in return. this was a LOONNG time ago. so im not going to bad mouth anyone but d@m i need some help my rear hatch is flopping around and im about to put 4 BF Bolts in there and call it a day.

lonsal

iTrader: (2)

E-mail me at: Topdownsolutions@yahoo.com and I'll work to resolve your problem. Also, never let an issue you're having go unresolved for a "Looong time". All you've got to do is call or e-mail and I'll get right on it. Bottom-line, I can't resolve a problem I'm unaware of.

Regarding the "Contact Us" feature of my site. I've notified my web guy again that it isn't working. I've requeted that if it can't be fixed to delete it and drop in a pop-up page with my phone number and e-mail address instead.

Lon Salgren
Top-Down Solutions

FrankieRider2

Bottom line is.... this guy's outta sight. If you have any kind of trouble, please get in contact with him and he'll get it straightened up ASAP.

I've dealt with a lot of vendors over the years and I have never had a more pleasant experience than I had with Lon and TDS. I may not have been a big $$$ customer, but I certainly felt like one.

boldguy

YES! TDS is excellent! Prices, Customer service, and expedited shipping. I am a very pleased customer sure to return. Keep up the good work Lon
\

lonsal

iTrader: (2)

The "Contact Us" page has been changed to a page listing the 3 methods to reach TDS (telephone, snail mail or e-mail). Gone is the previous method that never worked for reasons unknown. If you phone, please leave a message. Otherwise I'll assume it wasn't important. I've gotten tired of turning off equipment, taking off ear protection, etc only to find it was a sales call. If I'm working on equipment or epoxying parts I've decided to keeep doing that process and return any messages when I take a break.

Lon

91 RS Drop Top

I can vouch for all this. I used the contact feature on Lons website and didn't get a response. Called him and he said there were website problems. he then took care of what I needed fast and was extremely helpful. Trust me, customer service doesn't get much better tha Lon at TDS. SFCs arrived today and I can't wait to put them on!

Nobody can run a perfect show and he's getting the contact prob fixed. Thats more than enough for me

frankmcleod

would you happen to have the schematics for the hatch pull down i have an 88 gta??

dctrumpet

iTrader: (10)

I have the wiring diagram for my 92 bird for the hatch pull-down. would that help?
----------
Lon is awesome! He is always more than willing to go out of his way to make things right. I have nothing but great things to say about TDS

lonsal

iTrader: (2)

You can't find a schematic for the pull-down unit because none exists. The striker-sensing switch contains ALL the wiring for your hatch pull-down unit. Plug a relay into the relay socket and connect all the wires and connectors in the wiring included with the switch and you're good to go.

No it wouldn't help him. The late 91-92 pull-down unit is completely different sharing just one part, the gear nut.

Lon Salgren

dctrumpet

iTrader: (10)

Hey Lon, hope all is well in sunny CA.

dctrumpet

iTrader: (10)

Lon,

I remember discussing with you the difficulty in finding the GM vacuum compensated regulator well....

Here's a pic of the vacuum compensated regulator. It's actually for a Mercury engine off a boat. Got it brand new in a box for $29. Not bad

lonsal

iTrader: (2)

I've got one too box and all, but it's not for sale. I thought I bought the last new one in existance. Isn't it cool to discover an obsolete part lying on some dealers shelf gathering dust? I have future plans to revive that product, but I can't discuss it yet.

Sunny? Try sunny and HOT. 99 degrees in the shade and humid as I write this. It's supposed to cool off roughly 10 degrees tomorrow and neaarly another 10 friday.

Lon

dctrumpet

iTrader: (10)

LOL! Today we are 74 and sunny with 28% humidity. We've had one HOT and humid summer with way too much rain, but this week it's beautiful.

I couldn't believe it when i found that part. You can still buy it from a few marine parts dealers for a whopping $200. Can you believe that? That same part minus the vacuum adapter is $50 at Autozone. It's crazy.

Fyrstorm

iTrader: (1)

Lon was very informative on my order. He even let me know which box had the extra bolts I ordered!