UnderCover89TBI

iTrader: (25)

http://www.dmhperformance.com/

I like the product. No complaints. But customer service could be better.

Ordered product on a Sunday. Did the whole pay pal thing to pay. All good. Got confirmation from Paypal my money was sent. Good.

Never recieved anything saying when I can expect my package to be shipped for 11 days. Finally after 2 E-mails. I get an email back. Not saying sorry for delayed shippign or anything. just a tracking #. A week later I get product. All good, works good. I am happy with product.

Thier customer service could use work. I hope the product does not have problems because I am scared of the turn around time on that. A simple email saying expect your product to be shipping out within 5 business days or something would have sufficed. With a statement saying the tracking # would be provided at that point and time.

I really don't know if I'd want to support a company like that again. Even though the product is good. Or go with a more expensive race ready that I can get through summit and know i'll have grade A customer service.

UnderCover89TBI

iTrader: (25)

So far. No good. The product failed. (i seem to have problems breaking these things)

I contacted them about failed product. they said ship it back and they will take care of it. no problem

I ship it back. Been almost a month. Cannot get a date when product will be returned. won't answer phone calls. won't return messages. won't return emails.

I am very close to ordering a race ready unit and cutting losses on DMH performance. If I do end up getting a DMH back I will resell it at a discount to someone else who can use it.

UnderCover89TBI

iTrader: (25)

Still no word. This has got to be the worst customer service ever.

82tarecaro

iTrader: (4)

Did you try calling the phone number listed on the site?

UnderCover89TBI

iTrader: (25)

Yes I have numerous times. They have a message machine. I left numerous messages. If it is gonna take 2 months to get it back..fine...I just wanna know about it!

UnderCover89TBI

iTrader: (25)

Still no word. can't contact. tried calling from different #'s. It's a pain in my ***. I have grown to realize I won't be getting a product back.

Please don't support a product and company like this.

UnderCover89TBI

iTrader: (25)

It has been over 3 months and nothing. I am curious if anyone has bought anything in the past 3 months from them. I see Summit racing used to sell their products and stopped. Must have been a customer service problem. I guess I won't be getting my product back. Such a shame. Dont' support. Race Ready works great.