89TA383M5

Working for a corporate company and being a manager I can say that if I handled a customer like this I would be repremanded and at least get my ear chewed off. I dont know how they can even stay in business with there customer service like it is. So much of our income for were I work is from repeat customers. If we relied only on new customers we wouldnt make much money if even enough to stay open. I wouldnt have many repeat customers if I told every person that came back with a problem that there "SOL" which is how they put it to me in my eyes. No matter what, I try to help the customer in some way and give him there options. If they get out of hand and get uneasonable then I'm less inclined to help them out in ways I dont have to. Not say, "can't help you."

TKOPerformance

Well, part of the problem is that your industry probably has competition. Competition keeps customer service high, because repeat business is important to market share. G-Force has no competition. You could argue that new Tremec transmissions are competition, but that's "imperfect competition". The people who are going to buy a new Tremec are going to buy a new Tremec. The people who are going to do the G-Force thing are going to do it. There's some overlap, and some market share on the fence, but my hunch is not enough to make a big difference in sales figures.

Also, G-Force's product in an ideal situation is a one shot deal. It isn't a repeat purchase for most of their customers. The whole point is to get the trans right and never have to worry about it again.

That in my opinion still is not an excuse for poor customer service. Any business that has customers exists to service those customers. If they choose not to service their customers than they probably won't be in business for long.

Dyno Don

iTrader: (7)

You have got to be kidding!

Who in their right mind would buy that crap again after dealing with them?

Shagwell

that's what he's saying. The point is that you buy the parts and shouldn't have to ever again. - If you didn't break the parts then why would you be dealing with them again, unless to purchase something else for another trans? Thus making it a "one shot" deal. Unfortunately, if the parts fail, then it becomes a customer relations deal, which they don't seem to have.....

flaming-ford

iTrader: (7)

wow this post has to be seriously embarassing for g-force as a vendor........

the original poster matched the exact combination that g-forces ratings were intended to include....... personally i wouldn't have let it rest like he has..... at that point after being treated the way he was, i would make an example of the entire situation..... i wouldn't care if it even cost me money in the end.....

i for one was seriously looking in to this as a viable option for a future upgrade ,but i most definetly will look to other sources now.

we all understand after market products in the performance category, can't be warranted for various reasons ,but at the same time i've never had problems returning a product for a full refund and deepest apologies, when the product fails to meet it's said claims.

so sorry to hear about this situation....

seanof30306

iTrader: (4)

Well, you know this thread is 3 years old. Lotta things could've happened since then.