Parrydise7

iTrader: (1)

I called this company several days ago for info. When I told the receptionist my question she said that I needed to talk to "Ray" but he wasn't available then. I asked if he could call me back. The receptionist said that he wasn't very good about returning his calls.

As soon as she told me that I questioned whether I should buy from this company. Who needs that kind of customer service?

I have to say that the receptionist was right about one thing. As of now, Ray hasn't bothered to call me back. Now it is definite. I will never buy from that company.

MdFormula350

yeah e-mail or even phone calls arent always answered thats for sure.

Tom91RS

Over the last 4 months I have been ordering parts from these guys. Each time I finally received the parts I swore I would never order from them again. Parts in stock took at least 3 weeks and dozens of phone calls to ship out. Each time I talked to them they had an excuse, so I hung in there. I actually paid for a power mirror two months ago that I still haven't received.

They also are expensive and I have not been impressed with the quality of their used parts.

Camaro_nut

I would NEVER use them! Everyone here should do the
same! They do not care about customer service, only
customizing and racing third gens! That's all that they
are good at!

CEP89

They changed thier name from thirdgenresource to fbodymotorsports. This stuff is minimal compared to what they have done to others. Check out other posts about them on this board.

Parrydise7

iTrader: (1)

They are one of the sponsors??? I wonder why they changed their name?!??!

Camaro_nut

Actually, they use BOTH names, F Body Motorsports AND
Third gen resource. Why we still sponsor them up on this
web site is beyond me dude! They have the worst attitudes and service I EVER heard of and encountered!

Use Hawk's third gen parts web site, is better serivce!

FLYNLOW92rs

iTrader: (53)

.

Camaro_nut

FLYNLOW92rs,

You have a point as far as them being a small, family owned
business. BUT, they should have expanded to deal with the
high demand that they have! I understand that they sell parts,
answer phones and e mails and customize customer cars.
But with a only a few people or a small group of people, it's
obvious that it's too much for them to handle. So, common
sense would be to hire a few more people.

They should dedicate people for just handling parts,
another for phones and e mails, another for shipping
and handling. But I assume that this is not the case.
A successful parts business would be to have people
answering phone calls and e mails politely and asap,
shipping out the parts in a timely manner, packaging
parts with suitable materials.

Again, all they care about is the custom and racing part
of their business. They were even in the GM High Tech
Performance magazine not too long ago.

Arctic White 91 RS

What you have to do is just keep calling back until you can catch Roy. I think they are more focused on 4th Gen's these days as thats where the $$$ is at.

Parrydise7

iTrader: (1)

If they were the only company on the face of the Good Lord's Green Earth to have the parts that I need, I probably would. But who needs that kind of attitude, when there are plenty of companies out there that actually try to take care of the customer? I'd rather do business with a company that acts like they want my business.

Ovrclck350

They are HORRIBLE at letting you know when the parts will be there. I've dealt with them a few times and while the product quality is high, I wasn't told when my parts would be shipped out or an estimate. One time it took IIRC 3 weeks before I called and they told me that the part I had ordered was on backorder and would be delivered in another 2 weeks. THis past time, 2 a week and a half went by before I called and was told (it was a used part this time) that they were waiting on the parts guy to pull my door handles (1 rivet holding them in) and that it'd be the next week before they were shipped out. THey did stay true to that, but I wish they'd tell you when you call to order about how long it will be. Don't deal with them if you need your parts immediately.

Ovrclck350

https://www.thirdgen.org/techbb2/sho...hreadid=180682

Here was my exact quote:

First off, the people there HAVE been very pleasant to deal with even though the whole situation at this point pisses me off. This is nothing against them, but here's my situation so far.

1. Called Thirdgen Resource 2 months ago (3/25/03), placed order for 1 bumper cover, 1 front Z28 Lower air dam, park lamps, and a Right side Rocker GFX piece. Told it'd probably be here in around 2-3 weeks.

2. Call after a month, they say they were out of stock on the bumper covers and were waiting on them. That's fine, just wish someone would have let me know.

3. Order gets here today...well, some of it. Front bumper cover has a few scrapes and scratches on it on the edges from where the plastic they wrapped it in had torn. Rocker GFX is missing, and the lower Z28 air dam seemed fine when I fitted it against the old one...till I remembered the side vent holes. They sent an 85-90 style.

4. Called Roy, the rocker GFX will be shipping tomorrow, didn't tell him about the scrapes/scratches on the bumper cover cuz even though it pisses me off considering I ordered a NEW one, I hate shipping stuff and it's not really that big of a deal. BUT when I tell him about the front air dam he says "I seem to remember you saying you didn't want the newer style because it was more expensive." I don't remember saying anything of the sort, nor would I considering I'm not going to ghettofy my car with older gfx. And if I did, I'd make sure ALL of them were the same style.

Anyways, now I have to ship the front air dam back to him and I HATE shipping stuff. Hell, I hate going to the post office even. On top of that, I'm getting charged the difference between the 2 (and probably shipping) which is understandable, but would have been a lot easier on my checkbook when I ordered the stuff rather than now when money's kinda tight considering paying for summer school.

Park lamps look great though

I'm sure the situation will be rectified, even though it still pisses me off. I'll probably end up using them again, mainly because they are cheaper than a lot of places and they are trying to correct the problem.

Camaro_nut

I would say you'd have to be desperate to use Thirdgen
resource for anything! You can always try Hawk's third
gen parts, classifieds here at thirdgen.org or other third
gen F body sites, or even your local GM dealership that
MAY have the parts still available to order. Or you
can even try GMpartsdirect.com for better prices than
the dealer ( for most stuff). Even Ebay has some good
parts finds on there for good prices. Some Ebay sellers
sell just third gen F body parts. Most of them new!

I ALWAYS use my local GM dealer for anything that
GM still makes available. Of course, since I'm an
auto tech, I get a good chunk of money taken off
each order. I must have spent like $1,000 just in
my Camaro for parts there in the past 3 years. It would
have been almost double that for the regular customer.

For any discontined item, I use Ebay. That's all I
needed to use.

demonchild

i always love this quote from thier homepage:

"WE WILL MATCH ANY COMPETITOR'S ADVERTISED PRICE (as long as it is in a reasonable range of course and within our abilty to do so.) "

why dont they just say they wont match anyones price?

05kcilS

I would never gamble my money on their service, the odds of it going well are 1/1000.

Camaro_nut

Yup, I had a VERY hard time getting money back from
them! It took 2 months and 5 e mails to finally get
my money back! THEY SSSSSSSSUUUUUUCCCCCCKKKKKK!

Straight up suck, dudes! :lala:

Kontrax

speaking of service, ive had only good experiences with BMR. i ordered some stuff and they actually called me on a monday morning(2 days later) to tell me they were behind on shipping and wanted to know if i still wanted express service. to top it all off, the lady on the phone was VERY nice and polite.

has anyone else been "hit on" by a woman that works for JC Whitney? ill never order from them again. all their parts are totaly junk...

zNucleaRz

I have ordered form them a few times and recived my parts fine but i am also on like 4hour drive from them. maybe thats why

Scania

Thats strange, ive ordered parts from the for several years without problem. Why woudnt it work for you guys when it works for me and i dont even live in Usa.

chief91

these people freak'n suck!!!!!! right now i have almost $500.00 bucks worth of parts floating around somewhere.... i ordered a set of slp headers, a installation kit, and a flowmaster muffler.. i put my order in on the 29th of december... my card was charged on the 31st.. but my order was not "recieved" until the 9th. i know it was the holidays but most people went back to work on the 4th.. anyway i recieved my muffler on the 14th. and they e-mailed me a tracking # from UPS but i have not recieved any info about my headers at all... and i am trying to call them right now but i am just getting a message saying to call back during buisness hours. and it is 2:00 on monday... i wish i would have read this forum before....DO NOT USE F-BODYMOTORSPORTS OR THIRDGENRESOURCE!!!! thank you for letting me vent...

ChevyCamaro4lif

i plan on doing the T56 conversion to my 91 Z automatic and ThirdGenresource are the only people that offer a complete kit. should i go ahead with it? after reading all this bad crap about them im having second thoughts. i have no time to search for all the parts and not enough money to go around to buy a donor car.

are there any other people that offer complete conversion kits?

chief91

as long as you are not in any kind of hurry.. and are not expecting any kind of support. its not a bad idea...

Camaro_nut

Try Ebay! That's where I purchased a complete used
T-56 from a 1995 Trans Am for around $1,600 shipped
to my house. It came with all the bolts, bellhousing,
pedals with sensors and connectors on them, flywheel,
pressure plate and clutch ( junk, but replace with new
anyways!),clutch fork, master and slave cylinder and trans
assembly with shifter and lower boot. Everything was in
good used condition as described. Ebay is not really that
common with these converison kits as much. You
should still see at least 1 on Ebay right now.


I tried Thirdgenresource first, they never replied
after two e mails and two phone calls! They suck!

You can also try Camaroheaven.com.

89rsragtop

Call hawks and ask for Bruce. These guys are tops and can get anything even the change auto to 5 speed trans.

Camaro_nut

Yes, I have heard of only GOOD things about Hawks!
I forgot to mention him. Of course, he doesn't list
the 6 speed conversion kit on the website. Unless
I overlooked it. Anyways, I agree with 89rsragtop
and give Bruce a call at Hawks!

3rdgenstm

They are slow to respond to emails and if you call, only speak to one of the guys. I have never ordered anything from them, I only go up there and pick out my own parts (I am only 45 minutes from them). You guys aren't alone, there are many more that feel the same way.


They are really nice people and have helped me a lot, but like I said, I go up there. They gotta give you an answer while you're standing there. They have moved to a new building with more space and they have hired some more help-- maybe it will get better.

Funny thing is, Bruce (Hawks) is related to them!

see ya.

Scania

I got my new hood louvers last week, no problems it only took 3 weeks to get them to my door in Sweden. I ordered a new grille last night so i have never had any problems with them, ive been shopping there for almost 3 years .
If you have any problems make sure you speak to Roy who is the owner , hes a very nice and honest man.
Sorry to hear about all the problems you guys have with them.

Stephen Thomas

I always find it funny how everyone is always so quick to find the bad in a company. I have ordered from them twice, with no problems what so ever. Fist time a steering box, the second, I ordered a set of rear ground effects for my Trans Am. I had no problems at all. I spoke to them over the phone, the parts where shipped within a week. I had a good experience, Twice and would order again.

05kcilS

You ever hear of "first impressions are always the lasting impression?"
Being that they do not know how to answer a phone professionaly, tone of voice, and constant **** ups on people's orders. what the heck could a normal consumer be?
Imagine if you ordered from sears and they sent you the wrong crap over and over again. or cashed your money and took 3 weeks for the part to get there. or if they answered the phone like you were bothering them.
dude, get real. I make a point to NOT go to any store if I'm treated rudely, or unprofessional.
Customers is what makes a business, it's time they realized it.

pasky

I remember orderring a iroc grill from them, I was waiting and waiting almost forgot about it when four weeks later some lady called telling me they don't have any and tried to talk me into buying the Z28 grill, I told her to just refund my money. Its horrible customer service. I'll never try to buy anything from them. Customer service is what matters, especially for the prices they put on thier parts.

admrlam

Is that right? I tell you what: You find the good in this situation:

I surfed hie site a few years back, dunno if its changed at all. I refuse to go back ad look at it again. Back then, he posted pics of the new parts cars he had in his lot. He had a White 85-90 TA. I emailed, and ordered an interior foglight switch, a rear bumper cover, and a tailight piece, all said to be in good condition.

I sent my money. The parts took damn near FOREVER to get to me, and this is what finally showed up: An interior foglight switch, with enough sand and dirt in it to rebuild Jones Beach, center tailight piece (which did look okay), and a BLACK bumper cover, with a CREASE in it big enough to capture with a damn camera flash.

Seriously, i took a picture of it, and the reflection warps COMPLETELY where this crease is. Theres no way in HELL id put it on ANY car, let alone mine.

So i emailed them back... I asked why the heck i got a BLACK bumper cover when i ordered parts from a WHITE car. His answer was that when he went to pull the white cars cover, it was broken, so he sent me this one instead.

I emailed him back, explaining that if he advertised a whit good condition bumper cover, and discovered that isnt what he had, he should have emailed and told me, so that i could have just asked for a refund. I told hiom the bumper cover he sent me was crap, he denied it, and i sent him the picture. Then, i get a nasty email back saying "USED IS USED, next time buy new if you dont like the quality of used..." blah blah blah. Then, he offered only to refund the cost of the bumper itself. But, he wouldnt pay for return shipping, nor would he cover the shipping charges i had already paid, which means i was out most of the money anyway.

So i tossed the bumper cover in the trash, and vowed never to do business with that trailer trash operation again.

If i put up pics of a mint TTA, and you send me 15 grand for it, i dont get to send you a ghetto ragged out hoopty LO3 piece of ****, and tell you "oh, the TTA was broken." Thats not how good business people operate.

pasky

Wow, thats ****** up man. I seriously would be on the phone ripping some heads off if they pulled that stunt on me, thats fraud right there. And why the hell are they still a sponsor? Im sure we could find someone of quality to take thier place.

admrlam

Yeah, i bitched and moaned on the phone and through email, but like i said... in the end, all they did was cop a serious attitude, and complain about my pickyness...

So now i just get my 60 dollars worth making sure i include my two bits in every post about them, hoping to keep someone else from having the same lousy experience. This is a hobby, its supposed to be fun.

But when lousy people ruin the experience for you, its not fun anymore...

Derth Deboblo

...There goes that idea. I always heard good about them till as of late. They were my hope for a GFX/foglight '91/'92 nose for my 'Bird Been tryin to find one for a couple of months now (damn 2 year only nose piece ) Anyways, thanks for the heads up.

pasky

Try hawks or even www.car-parts.com, your bound to find it at one of those.

admrlam

Im still curious if Mr. Thomas would like to find the good in that transaction...

Scania

I just got my new grille from thirdgenresource, only 12 days to get it to Sweden via Germany . I dont think thats bad, they are getting better every year but i can agree that they have a lot to learn but i can recomend thirdgenresource, no problems so far for me.

Graboid

even a blind squirrel finds an acorn now and then..................

Camaro_nut

I know this is a little bit off topic but,

I just had dealt with Hawk's recently. All I can say about
Bruce Hawkins is.....AWESOME SERVICE! He replied back
to me every time, in a timely manner. I got the part ( shifter
plate) quickly. And finally, it came as described. Like new!
All it needed was a cleaning, and WOW! It shines like brand
new. The part is like 15 years old too! Two thumbs up for
Hawk's! I will be buying some more interior parts from him
too!

86IROCKET-Z

I ordered t-top weatherstripping from them, didn't have a problem then, today i just ordered seat covers and matching door panels.. i sure as hell hope they get it right. I want to have this car complete by June. I got some girl on there, and i almost asked for Roy, or even Stacey, because she was just not wanting to talk to me. I tried to describe what i wanted, and she just paused, didn't say anything.. pretty soon I was like "hello?" she finally said something, and then said she would be back.. I was almost ready to hang up whenever i got back ahold of her. ughh i really hope this comes out nice. I don't want to have to think of a $500 purchase as a gamble!

LAFireboyd

iTrader: (3)

I have to say that I've learned my lesson the hard way, too, LOL!

They seem like very nice people, and they try to help you. But something over there just doesn't seem to work--disorganization, lack of product knowledge, something, I don't know.

I can't say I'll never order from them again, but I've learned that it's up to ME to know EXACTLY what I'm shopping for. Don't rely on them. I've got to make sure they're clear about what I want. But like you said, 86IROCKET-Z, sometimes, you still aren't sure, lol.

jrg77

"I can get your part, but I am not sure when, so I'll tell you two weeks because I want your business, and that should be enough time."

"I had your part, but I think my shipping clerk is stealing from me and selling some of the parts one the side."

"I forgot to call the guy or go pick it up because I was talking to this guy over here in front of me and I didn't write it down."

"My secretary doesn't always give me my messages, and sometimes they don't even make sense."

"I'm trying to answer e-mail, but the guy sending it can't spell or ask a coherent question."

"Nobody has their order number so I spend time looking for their order by NAME when my system is not set up that way."

"My UPS guy makes me the last stop on his run because I have so many pieces coming in and going out that he would take too much time from the other customers, and that messes me up because my wife gets upset when I'm late for dinner EVERY NIGHT."

"I ran out of boxes, tape, packing stuffer, etc., and am too embarrassed to tell you."

"Everybody calls wanting the same thing - the greatest, neatest, coolest thing they saw in Hot Rod or GMHTP... Nobody believes that the part they want should cost THAT much. And all the while I've been in business for X years and I get to pay my bills and race my car which is actually all that is important to me anyway."

"I must be doing sometyhing right. I mean even if they promise to never come back somehow they do. I'm human and this business has all kinds of weird stuff and people connected to it, and I still make money. This is not Auto Zone with loads of customer service, but not the parts you want. And if I had all the people you think I should have to make this happen do you really think I could pay them with as little as you want to pay me for my part? Not everybody is as interested in your little 305 that barely runs 15s as you are. The girls don't even know what a TPI is and you want them to answer your IAC questions? Heck yeah they gotta pass me the phone, but I am busy taking off this part for Allen because my dismantling person got too drunk last night and didn't come in to work today and I HAVE to get this part out because the guy is threatening me with his attorney."

I have never done this business before and I don't work at one either, but I can imagine this is what they go through. And when it is all said and done and your car is knockin' down 11s at the strip and you have to store some of your 1st place car show trophies at your girlfriend's because your mom says you can only have half the kitchen table I don't think it will matter as much then, and that is what they're banking on when they go to their show and win their race paid for by the money you spent with them.

Viprklr

iTrader: (5)

I wish I would've seen this post before. All I wanted was a 36mm sway bar bushing kit and it's been a month. Still nothing. I've called and they're useless. At least they give me a different line every time. I don't think they know how to email either.

Camaro_nut

Dang dude! You could get that 36mm bushing kit anywhere!
Spohn, Summitracing, Jegs, etc. I bought a sway bar bushing
kit from Spohn and had it within 7 days at my door.

You could even get the factory rubber kit from GM or
Autozone, Advance, CAP, Pepboys, etc.

I only deal with my local GM dealer or Hawks thirdgen parts
for factory replacement parts.

I feel bad that you guys had to go through what you did.
I have been there! It took me over 2 months just to get
a refund back! And that was like pulling teeth!

Someone should start a petition here to "void out" that
link above this website! Cause it's useless!

Note for LS1 swappers: you can now get LS1 conversion
kits from Hawks! Thank goodness! Before it was just available
from Thirdgen resource.

FLYNLOW92rs

iTrader: (53)

.

Camaro_nut

That's what they are good at my friend, LS1 conversions!
Looks great!

But I was referring to buying the LS1 conversion parts and
doing it yourself. It seems to be like "pulling teeth" to get
parts from them!

Three months seems a long time to do that swap. I know
what's involved. They must only work on it for like 3-4
hours a day, 5 days a week. They must have other customers,
and bounce back and forth. But, even then, with those kind
of hours and time, it should have taken sooner. They must
have ran into quite a few issues then.

I will be swapping in a fuel injected 350 motor and converting
to a T-56 manual. I don't think it will take three months.
I am estimating about 3 weeks time. Total, and that's on the
high side.

FLYNLOW92rs

iTrader: (53)

.

Camaro_nut

Oooohhhhhhh, I see.

Well, that would put the productivity down a bit.
Either way, I'm sure that wire harness is not a one
day process either! It has to be customized to your
car's needs ( to keep or not keep 02 sensors, remove
the fuel tank pressure sensor, plus to "splice in" the
gauge wires off the existing wire harness off the bulk
head connector, etc. Plus having the ECM reprogrammed
for all that stuff, including the nitrous.

I'm sure you knew this stuff already. So, that wire harness
is no easy task. Was this wire harness already made to
"retrofit" to your car? I thought I read somewhere in GMHTP
magazine that some business started making custom LS1
wire harnesses for third gens. I could be wrong.

P.S. I was thinking about doing this exact same swap.
But I don't have the time or patience to have a wire harness
done over, plus have custom exhaust built, ECM reprogrammed,
And the other stuff involved. Also, I don't trust buying an
LS1 engine/trans. off Ebay or some other websites.

I like the way it came out! Very good job! I hope there's
no problems. How would you know if there was a code
stored in the ECM? Is the check engine light wired to the
ECM?

hoogabooga

iTrader: (1)

i have had great service from them. used and new parts no service yet. i guess it does help i live 35 miles from them