I bought a steering wheel from Bradley23150, but unfortunatly he didn't pack it well at all, and the plastic collar behind the wheel was busted all to hell. The wheel bounced around inside a box with just some pages from a catalog for packing... not even wadded pages, just laying flat in the bottom of the box.

here's the picture of the condition the wheel arrived in

DSCN0921.jpg

Now, my first reaction is dissapointment, but I contacted bradley,and he tells me he can find me another collar and send it to me. It means drilling out the factory rivits in the wheels and replacing them with something, but I find that acceptable.

Fast forward to today. I find a guy 45 minutes away who has a collar he'll sell me for $10, but I have to drive 90 miles round trip to get it. I write bradley and tell him if he would rather just refund $10 to my paypal account, that would be fine with me, and it would save him the shipping of sending me a replacement part.

now... here's the part that I find incredible... Bradley had no intention of making things right. HE wanted me to pay shipping for the replacement part to make right what his CRAPPY shipping job ruined.

Bradley's attitude is that it's not his fault the steering wheel broke during shipping, no matter how poorly he packed it, so he has no reason to refund me any money or even send me a replacement part.

My attitude is that if you are going to ship something, you need to put a little thought into at least TRYING to pack it well enough that it gets there in just one piece

So who's right? you think bradley owes me at least the collar, a partial refund so I can get the part locally, or absolutly nothing?

 

I guess I will just post the PM's that were exchanged back and forth, over this simple $5 matter.

-His first PM regarding this matter:
"the steering wheel arrrived today, and the plastic collar on the back is busted all to hell... I found some of the parts in the bottom of the box, but not all.

not sure where the rest of the pieces are, or if there is a way to transfer one off my car to this one
Kind of bummed out right now "

-My response:

"Man, I am so tired of things getting broken in shipping. I can probably get you another collar, those collars are actually the same as the collars on the earlier firebird and camaro wheels, not necessarily specific to the LT wheel. If you would like, I could find one for you. Sorry that happened. I dont know what the screws would have been for??
Thanks,
Bradley."


-His response:
"you find one of those steering wheel collars yet in your stuff? there's a guy here that has one that says I can have his for $10. If you would rather give me a paypal partial refund to cover the damage, that would be acceptable to me. It would probably cost you $5 to mail that one to me, even if you had one"

-My response:
"I have one here at my place, I just have to find it. I don't mean to sound rude, or anything, but I don't believe it is my fault that it broke in the mail, it was perfectly fine when I sent it out. Don't get me wrong, I hate for things like that to happen, and I know it sucks. I have no problem hunting one down for you, and sending it to you for just the price of shipping, but I, in no way expected that to happen. I don't believe a refund would be required, as this type of thing is out of my control. Like I said, I have NO problem sending you one if I can locate it, I just don't know exactly where it is.
Thanks,
Bradley. "

-His response:
"i would say it's on you because you packed it so incredibly poorly. anybody can how that thin plastic collar cant support the weight of the wheel when it's bouncing around the inside of a box.
i could start a thread showing the pictures of the packing and damage and open it up for discussion if you want "

-My response:
"If this is the way you want to be, than so be it. I am trying to be professional, and respectible about this. I have never had even one person who was disappointed in their business with me. I told you that I would resolve this, and if you choose not to take me up on it, than thats your decision. There is a reason that people ask me for insurance for their packages, and this is a fine example. I don't have to send you a free collar to replace the one that broke in shipping, as thats just ''one of those chances we all take'' when we order parts. If you still want me to locate you a replacement collar, for the price of shipping, that I can. Don't try to pin a broken part on me, especially when I have no control of how USPS handles their packages."


With that out in the open, it is clear that I tried to resolve this simple matter, and he refused to accept my offer. My packaging was not as bad as he said it was, and I dont believe that things like this are in my control. Packages go through more hands than just his and mine.

I still stand by my original idea that I do not owe him a ''partial refund'', I don't even believe I owe him another collar. I try to make people happy, so they buy from me again, without a problem. My offer to send him a replacement collar for ONLY the cost of the shipping (obviously LESS than $10) was out of my kindness, and willingness to take a bad situation, and make it into a good one.

 

FYI...The collar for that LT steering wheel is the same for 84-86 berlinetta and also 82-89 Z28 Leather wrap steering wheels.They are all the 3 spoke style.

 

58Mark payed for a good part. Its up to you, as the seller, to provide him with the part in exactly the same condition as described /photographed. Even if its not your fault, you owe it to him to make it right. Its your duty as a businessman to make your customer happy.

 

This is what I had already stated. There are reasons for insurance through USPS. It is my choice to take any necessary action to right the wrong, and as I stated several times, I am willing to do that. This whole thread, and business of trying to slander my good name is nothing short of ridiculous because he wants to make a buck. I stand by everything I say, do, and sell. If he does not want to work with me on this, as I am willing to work with him, than that is HIS decision, NOT mine.

 

you're being a little looney here... how am I trying to make a buck? I want you to send me what it takes to make this transaction right, or if you choose not to do that, compensate me for the damage.

The facts are, you did NOT pack it well enough to protect it, the part arrived broken, and I'm left holding the bag, having paid for something I never got, which is a steering wheel in one piece. I have NO obligation or motivation to pay even MORE money to you to make this situation right, it's on your shoulders as the seller. if you choose not to do that, then I reserve the right to complain about it in a public forum, and let potential future customers know just what kind of businessman you are.

The fact is, you did not assess the fragility of the item when packing it. It was such a poor packing job insurance wouldn't have even paid a claim, citing it was a inferior attempt at padding. Insurance will pay if something is CRUSHED, or lost, but not dropped or jostled.

I seriously doubt you will find anybody who agrees with you here, and everytime you post on this thread, you're bumping it, drawing even moer attention your incompetance as a merchant.

Think about that before you draw that line in the sand

 

Considering your narrow-minded approach at going about all of this I will no longer respond in this thread, as it is quite pointless. If you have anything further to complain about, please do so, either in this thread, or in a PM. If I am sending more items to you (replacement collar) than I dont think JUST asking for you to cover shipping is too much to ask. Most companies require you to send the broken part back in exchange for the new part, I am not asking for anything like that at all. I believe I am a very fair person, and treat people right. In the end, the decision is yours to draw.

 

If the part was broken because of your laziness in properly packing it, then it is your duty to make the situation right, even if it costs you a couple bucks.

I think it's my duty as a consumer to notify any future customers of yours of your business dealings. I'll be watching out for your for sale threads, and either posting publicly on those threads, or PMing people that inquire to you about purchasing items.

 

I am glad to see your taking a mature approach to this. Please, feel free to do whatever it is that you deem necessary. You know, whatever makes you feel good, such as watching out for my threads to warn people about my lazy business practices, the way I screw people over, my refusal to work with people about things. In actuality, the only thing you'll do is hurt yourself, and make yourself look foolish. I'm sure if I was such a bad person to do business with, you would be among many other people in line to bash me. Truth is, I am a good person, I dont sell crap and am willing to work with people. You are (truthfully) the ONLY person who has ever had a problem with me, or any parts I have sold. Mistakes happen, and I don't believe my (allegedly) poor packaging is to blame for a mistake that was out of my control. I hope you enjoy following my every move, as I will be expecting it. I would hate for you to fall out on a promise.

Thanks for your business, anyway.
-Bradley.

 

the facts prove otherwise


you know, maybe when you're old enough to not get carded, you'll learn a few things...

like how to mail a package

and how to stand behind your business dealings


I don't need a teenager telling me about how to do business in the world. Your age gave me pause before I ever sent you any money, and now I wish I had followed my gut.

 

I stand behind everything I do. I wish you would have followed your "gut" as well, so I wouldnt have you jeopardizing my good name. My "age" (19) has nothing to do with my ability (or inability, as you seem to think) to handle business. I deal with people almost daily, both online and in person about parts, and I know how to handle such things. Even though you are much older than I am, it seems you have alot of growing up left to do. Even I know that it is childish, and immature to "follow someones threads" and post slanderous things for no reason other than personal gratification, so that I suffer at your idiotic ways. I'm done arguing my point for you. If you decide that you would like to spend ~$5, let me know and I will gladly send you a replacement collar, though I shouldn't.

(BTW- You have no ''facts'', just a misleading approach at handling your "business")

 

here's your facts.

DSCN0921.jpg

 

That is the 4th time you have posted that picture. It proves nothing but that the steering wheel was damaged in shipping. Does it show that it was my fault, due to my mediocre packaging? No. I have told you already what I will do for you to resolve this. I am done with this, let me know if you want the other collar. If not, than move on.

 

I've said all I should say, and now its between the two of you. I just wanted to give one final piece of advice. I just read, on another thread, that 58mark is 6'8. Not the kind of guy that I would have wanted to **** off when I was 19.

Do the right thing, you will sleep better at night knowing you did the right thing. Thats worth alot more than what he is asking for.

 

now now, nobody is suggesting any kind of physical violence, especially against a kid.

I am hoping he grows up and learns a little bit about what it means to be a good businessman. lessons lke these will serve him well in the years to come

 

Im tired of talk like this. I have sold MANY parts, and am nothing short of fair and honest. Age is just a number, and is in no way a direct correlation to the way that I can conduct business, and I don't consider myself a 'kid', anyhow. In order to resolve this 'dispute' I will send you a replacement collar (when I can find one) at no charge, as this is pointless and not going anywhere. I sell parts on TGO all of the time, and dont need one person spoiling what I have worked hard to create. I will let you know when I locate/ship you a replacement.

Thanks.

 

Not taking sides here, just an observation.

Pics of the box? Any external physical damage to the box? As in.....Shipping vs packaging damage?

Parts inside a box should not be free to move, but also not constrained too tightly. Bubble wrap is cheap insurance against parts damage & cheap to buy. Much better than pieces of paper, even wadded up paper, just not as cheap.

 

here's two views of the box and the "packing material" A few pennies worth of bubble wrap would have helped a lot. paper isn't much of a cushion, especially if it's flat.

I do appreciate him finally saying he'll make it right. I'll give him a couple of weeks to come up with one before I post any more about this. I'm not going to let him "forget" what he's agreed to

DSCN0996.jpg

DSCN0999.jpg

 

There is no reason to be acting the way you are. I am not any kind of "criminal", no need to monitor me. I hold good on my words, and my decision to send you your part is mine. Pictures of that hold no water, as i didnt just throw sheets of paper in there. I felt it was secure enough, so I sent it. Mistakes happen, and I said from day one that I would make it right. I will send you a replacement part when I can locate one. I dont want you to over-react to something so small, as to ruin my reputation as a good seller. I will still sell parts here, and don't want one bad transaction to ruin the rest.

-Bradley.

 

This whole ordeal is one more reason I don't even want to ship parts anymore.... No matter what you do, it usually ends up being a fiasco similar to this... Hard to believe anyone would waste a lot of time and name calling over a 10 buck piece of plastic!!!! A total waste of time and effort on both parties behalf..... Write it off to experience and get over it!!!!! What the heck is your address? If I have one leftover from my '82 I'll give it to you FREE!!!

Old Bill Shakespeare summed it up best; "Much ado about nothing"!!

IMO, the whole fiasco could have been handled privately with some emails or PM's.... As soon as you open it up to public exposure, a minor bit of trivial nothing becomes a major issue!!!!!

 

Couldn't have said it better myself.

 

I tried to handle it privatly, and he refused. The only reason he has agreed to send me the part is because he knows it's not worth digging in his heels over this.

In the end, if he had paid better attention to packing, this never would have happened. I paid for a part in one piece, not a broken part. It's up to him to deliver it. I've already had two offers now from people to give me a part at thier expence, but I've refused both of them. This is up to bradley to correct.

It says something when somebody else feels so strongly about good customer service that they want to correct somebody else's mistake. That's the difference between being a good and a bad businessman

 

the facts proof otherwise

 

Your still talking? I said I'de send you a replacement part. What are you trying to prove?

 

I was just responding to you.... when you state something that needs correcting, I'll do it. Until this matter is resolved it's an open dispute. you saying you're going to send me a part is not a resolution

 

If I had received the part and it was broken I too would be upset, and no I would not pay for shipping for a part I had already payed for. That being said if I had sent the steering wheel in good condition I would not expect to refund anyone.

In the end 58Mark looks to have gotten screwed over. The packaging does look poor to me and for that reason and that reason only I would agree that his $10 should be refunded.

In the future It is always better to wad up the paper and take a picture of the item prior to shipping to show it was not broken. If that had been the case I don't believe anyone would be at fault, and most likely nothing would have been broken.

If an agreement can not be met then you guys should both man up and and split the cost. Refund Mark 5 dollars and call it done. It's not like this is a transmission or ECU or something along those lines.

IF you need a used part I suggest going to the thirdgen ranch

 

hey bradley? where that's replacement part you promised me 6 months ago?

bump for a thread to expose this loser

 

Thanks for the laugh, your too much.

He's mad because he can't admit that he has some sort of chip on his shoulder that he has to argue over everything, because he is clearly better than me in every way.

This seemingly random outburst of self-gratificating nonsense was fueled by this here:
https://www.thirdgen.org/forums/inte...ml#post4672553

I invite everyone who has ever had a problem with parts I have sold them, or the manner in which I sold them, etc.. to please post up.

I am seriously tired of this "person" trying to sabotage me.

THE FACTS REMAIN.

 

thanks for posting the link to the other thread... saved me the trouble of exposing what a jerk you were to the OP, and how you got your back up when it was pointed out that you don't know what you're talking about. I think anybody that can erad will see that I was the one on the thread giving solid, helpful advice built on experience, and your posts were the confused ramblings of an immature, defensive child.

So... where's that part you promised me?

 

I don't know how many different ways I can tell you that your wrong, so I will stop, you don't listen.

I told you that I would send you one when I found one, and when I hadn't heard from you in such a long amount of time, I honestly forgot. I refuse to believe that it is my fault that the part broke in transit, especially when I know the manner in which the postal workers handle peoples' packages. Anybody can take a picture of a box, and "say" thats the way I packaged it, but it proves nothing but your continued arrogance. I hate to say it like this, but: "That's what shipping insurance is for".

Please continue to ramble and spew idiotic garble in this thread, and any other thread that you see fit. I really don't care what you say, anymore.

 

your incompetence as a seller and as a person speaks volumes for why people need to be educated not to do business with you. I laid off this thread for a long time, allowing you to do the right thing, what you said you would do, which was make right on your shortcomings in your packing job.

You like to throw out the word "facts" a lot. Here's the facts for you

you accepted money for an item in one piece, and delivered an item in several pieces. Any seller worth their salt would have bent over backwards to make it right, but not you. You blamed the package handlers, despite knowing you didn't take the time to protect the steering wheel from the damage it was sure to sustain.


keep replying to me... every time you do, you bump this thread for more people to see

 

This is your opinion, and a pretty harsh and unfounded one at that. Your the ONLY person to ever have a problem with me.

I said, that I simply forgot. I didnt have any "shortcomings" in my packaging job, anything that you say about it is exactly that, "what YOU say", this doesn't make it a reality.

When the item left my hands, it was in the exact condition that it was in when I posted it in the first place. I would NEVER send a part that I know is broken, or anything less than exactly what the buyer wants, or expects. Things break all of the time due to the carelessness of the handlers, and this is beyond my control, no matter what you tend to "think".

This is just ridiculous. I have even shipped a center console and multiple other items to Switzerland, and it arrived perfect, and un-damaged. I take the same exact care when I package one item, as I do the next. I don't "pick-and-choose" people to "target" with poorly packaged parts. Keep thriving on one subject. It's crazy that you have drug this out this far.

That is fine with me. I have nothing to hide.

 

I never claimed you shipped a broken part... if that's what you think after all these months you are a bigger idiot that I thought.

I claim you packed a fragile item poorly that got damaged in transit, and refused to make the situation right in any way. Those fact are indisputable

 

I've argued my point a thousand times.

I'm done with you.

 

Part arrived broken. make it right.

 

hate to tell you that you are wrong..if properly packaged the item should be able to withstand a 5ft fall in a truck(height of our top shelf) if it was properly packaged you couldve filed a claim on it with the company

thus bad packaging makes you respoinsble to make it right

 

Point blank period. Put yourself in Marks position. How would you feel if he shipped you something obviously you needed, poorly.

Gees. Where has common sense gone these days?

 

lol what if summit sent you a broken part and then asked you to pay shipping for a replacement, you would be super mad

 

Exactly.

 

I had a similar experience as a seller with another member. The person I sold a part to wasn't happy with it, and I offered to pay for it to be shipped back to me, and refunded his money. That's how you are supposed to do business. I'd be super pissed if I was expected to shell out the money for shipping on an additional item when the part originally sent to me was not what I paid for.

 

wow, its been almost 7 months since he said he would replace it and still hasn't......just reading this makes me angry, I can only imagine how Mark feels. Bradley do whats right, find the part and send it to Mark

 

Just send him the freaking part! This has been going on for 7 months over a no value part LOL. You have one laying around your house still? Just sack up and take the loss on shipping. Or refund him $10 bucks.

Just curious but why didn't you send the replacement 7 months ago like you said you would?

 

Thanks for the support guys. you're the best!

 

I think this post here pretty much sums up your opinion on this ordeal. This is just my opinion, but you sir, are an inconsiderate *******.

You know darn well that shipped items are not carried around on a silk pillow, therefore it is your job as a seller to package an item accordingly. You can't just package something half ***** and then ship the item off thinking it will make it there in one piece. Even though it leaves your hands, you are still responsible for it because you were the SELLER and he was the BUYER. Guess what? You SOLD him an unbroken steering wheel which means he BOUGHT an unbroken steering wheel. By the looks of the pictures (which I have no reason to believe are "fake"), you didn't even take the time to write "fragile" or even "this side up" on the box.

Make it right for crying out loud

Also to add, many S-10's used a steering wheel with a VERY similar collar.

 

hahaha thats not what shipping insurance is for... your the typical ****** i deal with every day

1. what company did you ship it with
2. if packaged well companys cover the damage caused by them or the conveyor belts(up to 100 bucks without insurance)
3. by the looks of that box and packaging you did a craptastic job and it wouldve broke just driving down a bumpy road

insurance is mostly to cover a complete loss(of more than 100) or a lost or stolen item off a porch.

packages are general handled in a profesional manner but accidents do happen, for instance say a huge box comes down on top of a small box. if packaged well it might survive. or if a box hops off a top shelf(guess what roads arent perfect) boxes get stuck on the belts and can get smashed that way.


everyone on here that has posted against you is right, you screwed up and shouldve replaced the cheap part payed for shipping and made it right...if your not willing to do that you have no business selling or shipping parts.

 

58Mark, have you heard anything from Bradley? I can see he's posting in the classifieds looking for parts. Just curious as to if you guys have made contact or not.

 

Hey, Lets all bash me now. Sounds like a fun thing to do.

The fact is he "CLAIMS" I did a poor packing job, and I "CLAIM" that I did not. Its all one word against another. Its amazing how one bad experience can ruin somebody, especially when the matter is over a $5 part. Keep insulting and name calling, it makes you guys look so good. Judging by your comments in this thread, you didn't read it throughly enough because everyone is saying the same thing. In the end its all words, and why should anybodys word be trusted over someone elses, when there is no credibility on the opposing side?

I said, atleast twice, I FORGOT ABOUT THE COLLAR, which is why I never got one, and that is the truth, which is not a good reason, but its the reality.

Keep tracking my activity, it really is pointless.

What are you trying to prove, anyway?

 

I love it. Everytime Bradley posts, he makes himself look like a bigger idiot.

Bradley....Just keep digging that hole deeper for yourself man. You're doing a much better job showing the community what kind of seller you are than I ever could.

 

Hey Mark this is Nathan if you still need a good collar you are welcome to come pull one off of my parts cars. Not takeing sides, but if someone sells parts and has to ship them they need to know how to pack them up good. I have worked at a GM dealership parts wharehouse and when FedEX or UPS would drop off packages, they would toss them rite out of the truck. I have seen first hand if parts are not packed well, they will get jacked up ! This is the reason why I do not ship parts. They go through alot of hands and they are not nice to them. Let me know if you still need the part Mark.

 

I remember reading through this post when it first started, and thinking it had ended when you said you would send the part. Everyone who is against you is only against you because this thread resurfaced. If you had made everything right with the buyer none of us would even know who you are or what kind of seller you are, but not now.

The fact that other members (hydrolic144) who have read through this thread are recognising your name in the classifieds board should be an indication that you need to make good with 58mark, and try and rebuild some credibility. Just my 2 cents.