last year I got a electric valve\flowtech cut out from quicktimeperformance.com , when I recieved the packaged the motor in the electric valve was broken
I called and basically the guy told me , after putting me on hold for 30 minutes !!, that I was not their fault but UPS,
so My mechanics installed a little r.c motor that work just fine,
that I had to pay for......

A year after the electric valve is leaking exhaust , the connector melted and the whole thing look like crap
I called them and ask about the warranty ( they almost laught, oh after putting me on old for 30 minutes)
they said I could send the unit back to them including 30$ in cash ( cash in the mail, ??) and they could fix it but I had in top of that to pay for the connector to.....

I understand that this is a custom product and that the design might be shaddy but the customer service and the non-existant warranty make me feel like I got screwed big time.

Now I just use the flowtech cover plate that came originaly with the cut out and open or close it manually


I know a lot of you guys wanted to shop with them, that is just my experience of that shop.

I wanted to share my frustation ......

have a good one

Cedric85745