Ron U.S.M.C.

I have shopped at AutoZone for their starters. The ones I have bought have the Limited Lifetime Warrantee. When they went out they replaced it, no problem.
I have gotten some "attitude" from guy at this particular one so other than that I don't shop there.

I’ve been giving my business to Summit Racing for performance parts. Also O'Reillys because of their great customer service and since they have gone over to the BWD Select for their premium house brand I buy all of my electrical/electronic stock replacement parts there.

I did go to Napa a few times to buy there Ultimate Premium rotors and such.

I finally figured out that wrapping a starter completely with a Thermal blanket including the front (that most starter wrap designs don't have) will extend the life tremendously.
Heat soak was killing them.
Mine is now 5 years old and still kicking.


If you have an O'Reillys Auto Parts store near you don't be afraid to use the premium house brand labeled B.W.D. Select for stock replacement electronics/electrical parts.

BWD is Borg Warner Division and is actually made by Standard Motor Products.
Check out there site including "Our Brands"
and the video under the "Facilities" option.

= http://www.smpcorp.com/en/

The secret behind dealing with O'Reilly's or really any chain store is to do your shopping on their web page first. Then take that # in with you.

Fast355

iTrader: (2)

Amazon Prime, Rockauto, Jegs or NAPA for me. Interestingly Autozone usually has the best price on Felpro, Melling or Victor Reinz and I am not afraid to pickup parts like that from them.

I just picked up AC Delco upper and lower radiator and bypass hose on my 97 Express van for under $22.00 shipped from Rockauto. They were on closeout with a 30 day warranty but nobody warrants hoses long anyway.

TRANSAM82-92

iTrader: (1)

Sorry guys but I gotta step in here as I work for the company. I will say that in my store at least, returns are a no issue and we give money back asking as we can find it under warantee. We can even force it through then sometimes. But something to also remember is the additude you bring to the counter also drasticly determines what you get out of us. If you go in ranting and raving like you are on here, I wouldn't give you money back either. I'd do the exact same thing. But if you came in calm and not being an *** to me at least and insulting me or my other employees, you would get your money back in under 3 minutes. Like I said. It all depends on what you take to the counter. Some of us know what were doing and aren't just parts monkeys and have been in the same situation.
__________________
So let me get this right...Autozones policy is to give a return back for parts with Lifetime warranty, you being a MGR; because the guys a little P O'd you're going to not refund their money? I don't think Autozone corp would like to hear MGR's just doing what they want. In case you've forgotten, being a MGR; the customer is always right. Even though they're not being personable to you that doesn't give you the right to change the company your employed by policies. If I was your district MGR you'd be looking for a new job. To go on a site which I've seen Autozone ads on here and to say this...you're not to bright.

I do not buy parts at Autozone because they're cheap and garbage, who cares if they'll replace them or give you your money back, just what I want to do take apart a distributor 3 or 4 times or a waterpump.
Disgusting...

insomniac

iTrader: (3)

probably not a good idea to buy parts from auto zone... they are cheap for a reason...

Blue_Thunder

iTrader: (1)

Just replaced a brand new autozone alternator (3 months old) in my truck. The diodes and voltage regulator were already failing. Warrenty wasn't an issue, was covered and had no major issues. Problem is, the new one isn't holding up under severe load, just like the last one was doing.

Sure its a 15 min job on the truck to replace the alternator but having to do it every couple months...

jharrison5

I have never had an issue because every time I go there to get a part they never have what I need. Apparently my 1993 k1500 Suburban is super rare. So rare in fact the last time I went to Auto Zone, the same one 86_irocz-28 works at lol, they couldn't come up with a radiator cap. Their inventory showed that they had three on hand, but nobody could find one of them.

formula1LE

iTrader: (3)

The funny thing is they want employees to spend more time arranging planograms than maintaining inventory and helping customers with any kind of efficiency. And I used to work for them over ten years ago so I know exactly how their "corporate" system works.

KITT1983

iTrader: (3)

The same thing at pepboys and I was a tech in the service department. I had to help them arrange the displays

1963comet

When the person at autozone said they don't give refunds on used parts, at that point you should have just said, "exchange this defective one for another new one then" And then once they did that......pick the new one up of the counter turn to walk out and then turn back around and set it back on the counter and say, "I would like to return this brand new never installed module for a cash refund." Work their system......