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You are now chatting with 'Samuel P.'
Samuel P.: Welcome to iPower Live Chat. How may I help you?
John: Are you currently having SQL issues?
John: I am getting an SQL error on my site, and I am not able to get into the myphpadmin pages
Samuel P.: Hello John
Samuel P.: Please allow me some time to check.
John: That is fine. I would just like to know what is going on. This happened on thrusday also.
Samuel P.: I'm sorry for the delay. I'll be right with you.
Samuel P.: I will be right with you.
Samuel P.: Thank you for waiting. I'll be with you in just a moment.
Samuel P.: I will be right with you.
Samuel P.: Your site is working fine at our end.
John: it is now for me also
John: I can also get into the myphpadmin pages
John: did you experiance issues with the system?
Samuel P.: No
Samuel P.: Is there anything else I can help you with?
John: I would like to know what happened
John: I was down for 10 hours on thursday
John: and again tonight
John: this was NOT a problem with my site
John: i was not able to get into the myphpadmin pages from the VDeck area, which you provide. There was an issue.
Samuel P.: Please allow me some time to check .
Samuel P.: I am successfully able to login to phpMyadmin
John: Yes I know that. While I spent 30 minutes waiting for you, this all started working
John: I'm trying to find out what WAS wrong.
Samuel P.: I would like to suggest you to please use the username and the password which you have in your account setup letter.
John: I can get into this all now, everything is working
John: I want to know if you had issues on your end, that would have prevented me from accessing the myphpadmin pages, and to also keep my site from access the SQL database properly
Samuel P.: Is there anything else I can help you with?
John: YES.
John: I have been down for almost 12 hours this week.
John: I think that I deserve an explanation as to why this is.
Samuel P.: I am sorry to say but I dont have any idea about that .
John: Do you have a supervisor that I can speak to.
John: or a phone number where I can reach someone to speak to about this.
John: having a website down for 12 hours, with not even an explanation, is unaceptable.
Samuel P.: Our technical support department is available 24 hours a day, 7 days a week.
Samuel P.: Toll free: 1-888-511-4678 option 3
Samuel P.: Outside USA: 1-310-314-1608 option 3
Samuel P.: E-mail: support@ipowerweb.com
John: I don't want just support
John: I want to know your suporvisors etension
John: and name
John: so that I may speak with them
Samuel P.: You can call to following number via phone :
Samuel P.:
Samuel P.: Toll free: 1-888-511-4678 option 3
Samuel P.: Outside USA: 1-310-314-1608 option 3
John: what is your supurvisors name?
John: My phone is dialed, but I would like to know who to ask for.
Samuel P.: The above number you will get all the superwiser .
John: I am not going to hold for 6 minutes, in your main que.
John: I would like either your direct extension, or the extension of someone above you, please.
Samuel P.: I am sorry to say but we have only these 2 numbres .
Samuel P.: Is there anything else I can help you with?
John: on that number, it has a place for me to enter a direct extension
John: I have spent the last 40 minutes in this chat, with not much response. I am not going to sit on hold.
Samuel P.: I am sorry to say but you will need to contact to those number if you wan to talk
Samuel P.: Is there anything else I can help you with?
Samuel P.: Thank you for contacting iPower Live Chat.
Samuel P.: Have a good day.
Samuel P.: Have a good night.
Samuel P.: Good-bye.
Chat session has been terminated by the site operator.