Still having problems with thread subscriptions. Seems like this website randomly picks and chooses what threads to add to my subscription list. Some appear - many do not.

Obviously; this is a MAJOR PITA I have brought this up to the Webmaster in the past when it appeared that this sites E-Mail notifications were the reason I wasn't being notified when people responded to threads I have posted in. I made it clear at that time that the issue was not notification - but the systems failure to add threads to my subscription list.

Since I never got a response from the Webmaster or any of the Moderators and since it has been over a month with no one else reporting the bug publicly I have to ask: What's the problem ??

 

As you pointed out, no one else has publicly reported the issue with subscriptions randomly not being added. No one has reported the issue to us privately, either. Or to be specific, the few that were reported, were not actually an issue - see #3

1) What browser are you using?
2) Is there a common theme? Are you using the quick reply button when email notifications aren't supposedly being added to your Subscription list? Or are you using the full reply form?

3) Are you sure they are not being added to your subscription list? We've had a few members (some time ago) who initially thought that their threads weren't being added to the subscription list, but in fact they were. This was because if the thread/post is marked as new (such as being online when the new post is made - and you log out afterwords) the thread can disappear from the subscription list until you view the entire subscription list. This is because the system considers the thread/post "read", even if you did not read it, which is exactly how the rest of the system works (for all other threads/posts - you do not need to read them for the system to mark them as read).

 

1) IE 6.0.2900.2180.xpsp_sp2_gdr.070227-2254

2) No apparent common theme,..... I never use "quick" reply

3) I wrote a few posts on 06-02. They are not on my subscription list - not getting notifications ( obviously ) and these messages do not appear when I "search for all posts by John in RI". ( last post shown in that search was dated 5-31 )

Example thread : Written on 06-02-08, Not on Subscription list, Not on "all post by" list ( sorted by date - default setting )

https://www.thirdgen.org/forums/inte...l?highlight=ho

 

At this stage, I can really say that we will need to monitor it for further details. To be blunt, the stock vB code cannot do what you describe (randomly interfere with thread subscriptions being added your subscription list). This is partly because it's one of the most basic form functions consisting of a check-box form. Of course there is the database side, but if there were any database issues, it would be very evident.

I did recently discover that a very few other websites had similar reports from members stating that thread subscriptions were randomly not working on the subscription list. In response, the vB developers said that it's simply either user error or possibly a plugin/hack. It's possible that we do have a plugin/hack that is conflicting and causing an intermittent issue. If the latter is the case, we would need to disable each and every plugin/hack we have installed and run the forum "disabled" for a period of time to see if the results are duplicated. That is not a trivial task given some plugins are quite important to the function of our forums. Right now, this is the only report we have received about this issue.

It might be good to know if you know if there is a common forum, subforum, that is doing this.

 

No common forum or subforum,......

I got this thread in the same "parts wanted" classified forum ( also posted on 06-02 ) on my subscription list and have gotten E-Mail notifications for replies posted by others.

https://www.thirdgen.org/forums/engi...l-drivers.html

I find it hard to believe that this issue is specific to my account alone - it has persisted for months now ( I traced it back to the subscriptions about 6 weeks ago. ) and I suspect that many others are not aware of the issue simply because they are not anticipating replies to the majority of their posts.

 

I reported this problem last October and It still doesn't work.

https://www.thirdgen.org/forums/prob...ml#post3499884

If link doesn't work check my previous posts. It was on October 16

 

It's been a couple days so I looked again,......

There were 2 messages I posted on 06-02 in my previous examples. Niether one of those 2 threads is appearing in my "find all posts by" list. This is significant as they should appear as posts on 06-02........ AND I posted a response on 06-04 to one of them ( the response on 06-04 isn't on the list either.)

Additional information: On 06-04 I re-posted another topic to one of the above mentioned threads from 06-02 and stated that it is not appearing on my "find all posts by" list. HOWEVER, After posting to that thread on 06-04 it IS now appearing on my Subscription list with a last post date of 06-04.

https://www.thirdgen.org/forums/engi...l-drivers.html


The other example thread is still NOT showing up on my subscription list.
https://www.thirdgen.org/forums/inte...camaro-v8.html

 

If someone who is experiencing this issue wants to help, you can do the following. When posting a response, every time, note that the Thread Subscription Notification Type is correct (set for some notification). You have to note this each time you respond to any thread.

I say this because this issue could fail on different points. It could fail by not properly calling your Thread Subscription notification settings automatically that your account is used, or it could fail elsewhere.

Thanks.

 

Automatic Subscription settings in user CP ( and lack of instant E-mail notification as a result ) are still not working,..........

Any update on this ???

 

This has been a problem for me as well for the last month. I have 10 posts in the last month and 3 have registered in my subscription folder. The Only way to find all my posts is to do a search based on my screen name and what date range I need. This is very frustrating. Should I just abandon my screen name and start a new one?

 

That probably is not going to resolve the issue. I still need some information from anyone who experiences this issue, as the above post of mine had requested:
https://www.thirdgen.org/forums/post...048-post8.html

 

Where is this "Thread Subscription Notification" located so I may check it each and everytime?

 

If you are using the full-form method, it's under the "Thread Subscription" section, which is located under the "Additional Options" section, which is under the message area (the part you type in your response). Or are you using the Quick-Reply feature?

 

In the drop down box it does not give an option for "some notification" just instant,weekly,daily and do not suscribe.

 

Is there ANYTHING that can be done to fix this problem ??? It's been a problem for almost a year now.

Since 9-25 I've posted to around 19 different threads - only 3 of them appear on my subscrition list. Since they are not on my list, I do not get notified when another members posts to the thread. Again - this is a MAJOR PITA.

I CAN"T be the only person that's still having this issue !

 

Right there with you!!!!

 

https://www.thirdgen.org/forums/post...048-post8.html

I did not receive the information to the request that I made on 6/12 (linked above) for information.

 

1 DwnCam, I borrowed your account (logged into it) and did some tests. First, I created 10 different threads with my account. I then used your account and simply posted a response to each of those 10 threads. Since your account has automatic subscription enabled, if it is working correctly, all 10 of those threads should appear in your Subscribed folder.

Here's the screen capture of your Subscribed folder showing that all 10 threads did, indeed, get added to your Subscribed folder as intended:


(By the way, the image looks "funny" because of it's dimensions being outside of the defined settings before being scaled - right click on the image and view it if you want to see it better)

I then borrowed another account and did the exact same thing. Since that was my first test, I didn't take a screen capture of the results, but all 10 threads were added to the account's subscribed folder as it should have been.

That's 20 out of 20 unique threads that got added to the subscribed folder.

So what am I missing? One member suggested that only 3 out of 19 threads actually got added, while in a previous message you indicated 2 out of 10 were actually added. Based on that information, it should suggest that I should have seen the flaw in those 10 (let alone 20) threads that I tested. In two seperate cases that I tested, one using your own account - since you indicate you are also impacted, each case shown that 10 out of 10 threads got added to the subscribed folder.

I do not believe it would be an account issue. But if the issue is as persistent as stated, I should have seen it replicated out of the 20 seperate threads that I tested. I did not. I can only think that maybe the members with this issue are posting and/or doing something different that may result in this issue. I'd need to know specifics and details since it doesn't appear to be replicated with "normal" procedures?

 

Here's a screen print of a post I wrote this morning before posting here. Here's another screen shot of my subscribed threads. If you take a look at the last screen shot of my "recent posts" under my username you will see my most recent posts. Compare that list to the subscriptions list and you can see the problem.

 

I still need to know details and specifics leading up to the problem to look into this matter.

My results, posted above, shown that "normal" procedures (for me) does not replicate the issue being reported.

If the issue were only 2 out of 10, or 3 out of 19, being successful - which is the report, I should have seen the issue replicated somewhere in my 20 threads - correct?

That's why I still need details and specifics because my effort to reproduce the issue did not work. We need to know where the issue might be - especially since we cannot replicate it in-house.

Specifics and details would mean how you are posting to the thread (quick reply, full-forum reply), if you see the correct Thread Subscription setting when you post to a thread that does *not* end up in your Subscribed folder, etc.

 

I did find something "interesting", but it does not provide any answers as to what might be causing this reported issue.

Your post:
https://www.thirdgen.org/forums/post...54-post33.html

which you noted did not get added to your thread subscriptions shows that there was no Thread Subscription recorded when you posted the response - which is why it's not in your Thread Subscription folder.

For the above post, it shows:
Do not Subscribe - Notification Type

Meanwhile, the last few posts you have made show:
Instant email notification - Notification Type

To explain this, this is the drop-down menu under the "Additional Options" field that is present with the full-form reply. You can, on the fly, change your subscription setting for each individual response.

Again, as to why and how, that's why we need more information. What are you doing, or not doing, differently that is causing the issue while we cannot replicate it in-house?

Are you using the full-form reply? Are you manually changing the Subscription settings for an individual post? Is it possible an issue related to the browser your using (very long-shot)? Our logs show you are using IE 7, is this correct?

 

Well, I borrowed John in RI's account and did the same test with IE 7 - which John in RI appears to be using.

Following is the screen capture of John in RI's subscribed folder:


As you can see, 10 out of 10 threads that I posted to with John in RI's account did get added to John in RI's subscribed folder. Therefore, the issue was not able to be duplicated.

One other note, in this 3rd test, I used the Quick Reply option and the same skin (default) that John in RI is using. Previous tests used the full-form reply.

This means that I have tried both avenues to posting (which also leads to thread subscription being added) to try and duplicate the issue.

As it sits, we currently have not been able to replicate this issue with the accounts that are reporting the issue. So far, 30 out of 30 threads have been successfully added to the subscribed folder of accounts that have reported this issue. If the issue is as indicated (only 2 out of 10, or 3 out of 19, being successful), the issue should have been able to be replicated by our tests. Right?

 

I use this website the same way I have for years,..... As previously described - My User CP setting shows "instant notification" and I always use the full form when adding a post to a thread. As I write this response the "thread subscription" type under this text box shows the "instant notification" setting ( as it always does ) There is no forum of sub-forum that this problem is specific to.

This was an issue when using my last computer ( Blew up a few months back ) as well as it's replacement. My Browser was previously IE6, Now it's IE7. I respond to posts and create new threads the same way every time I write.

I just wrote to another member that stated he has the same issue and realized that you had posted questions to me here that were thought to be un-answered... so I wanted to repeat myself to be sure you understood that there is nothing unusual about the way I am posting here on TGO.

I am very sure that I am not the only one experiencing this problem. The issue makes me look like a slacker when dealing with other members that request parts / pictures and ignorant to those that post technical questions and are eagerly waiting for a response to resolve their issues. The only way to know if other members are expecting input from me is to use the "find all posts by" option and check each post to see if someone is waiting on me to reply to their questions / requests. A MAJOR PITA !


I have considered the same thing but without knowing that it would resolve the problem - I am not going to abandon my nearly decade old username.

Not a logical argument.......... Just because it worked the day you tried my account doesn't mean it works everytime. My Previously posted screen shots proove that it IS a problem.... not something I am making up for the sake of argument. It has been described several times as an intermittent problem with some posts being added to the subscription list - and some not.

I appreciate that you accessed my account and attempted to re-create the bug - and hope you are not giving up on a resolution just because it happen in the 5 minutes you used my account.

 

The thing is, as I documented above, I accessed your account, 1 DwnCam's account and a "test" account to equal a total of 3 accounts. These tests did not span 5 minutes. As you can see from the screen capture, two of the tests have a 6 hour difference between them. Two of those accounts mentioned above (yours and 1 DwnCam's) were noted as having the issue while the 3rd wasn't.

My thorough testing of all 3 accounts had not shown the issue. There was a total of 30 threads created. All replies to those threads resulted in Subscription being added to the three accounts noted above. In addition, the replies were split between "Quick Reply" and "Full-form Reply" - in case there was a bug with either avenue on posting. I then, in addition (not sure if I mentioned) used the TGO Classic Skin and Default skin. IE 7, as well as FireFox was used for the testing.

I spent more than 5 minutes on this issue, but you're right it only spanned one day. You can see that my posted screen captures show that two of the three tests were done 6 hours apart.

I based my conclusion (at the time) that I could not duplicate the issue based on the fact that three seperate accounts, with 30 threads, using different browsers and using different avenues of replies, did not duplicate the issue even once. And because you and 1 DwnCam specifically stated that the Subscription successfully being added was "only 2 out of 10", or "3 out of 19", that is a very high margin of error that should have been easily replicated. I do stand by my logic, though. In my opinion, I was very thorough. As you can see, my screen captures illustrate my own results - just as your screen capture shows your results.

I have not closed the case, but as it sits, the developers (vB's and our own) have not seen or heard of such an issue, and my testing has not been able to duplicate the issue. That makes resolutions and answers very challenging when we cannot duplicate the issue, which is needed to pinpoint any possible failure.

But I will perform more tests in the future.

 

Ya'

This ones a bitch. As a former software QA engineer I realize that it will take a lot more than 9 posts in 2 batches over 13 minutes of testing time to figure this one out !

Thanx for not closing the bug-report.

 

Mine is doing the smae thing subscriptions are not being added. And I am NOT getting Email notifications

 

Well, I borrowed your account and posted 10 replies to 10 seperate threads. As you can see from the image I've attached here, all 10 threads (Threads marked A-J) are in your subscribed folder (or was - I deleted them after the test).

So far, I could not replicate this issue at this time. This makes a total of 40 seperate posts with 100% success rate.